ITIL Intermediate CSI Certification Training Course in Abu Dhabi, United Arab Emirates

Invensis Learning's ITIL Intermediate Continual Service Improvement Training Course in Abu Dhabi is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL CSI Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL CSI Certification Course in Abu Dhabi is ideal for individuals and enterprises that are looking to gain an in-depth understanding of strategically reviewing products and services produced by following strategy, design, transition, and operation stages.

The main takeaways from this ITIL CSI Certification course in Abu Dhabi are that you demonstrate a comprehensive understanding of the management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle. Participants will receive course completion certificate.

We deliver ITIL CSI Training in Abu Dhabi through classroom and live online virtual modes. Enroll now and gain this ITIL CSI certification in Abu Dhabi today.

ITIL CSI Training in Abu Dhabi, United Arab Emirates

Training Modes

- Instructor-led Classroom Training ( Request for Training )

- Instructor-led Online Training ( Request for Training )

- On-site Group Training ( Request for More Information )

- Focused 1-to-1 Training

Areas of Study

- CSI principles, purpose, and objectives

- How CSI processes interact with other service lifecycle processes

- Roles and responsibilities within CSI and the activities to achieve operational excellence

- Measuring CSI performance, and more

- Preparing for ITIL CSI exam

ITIL CSI Training  Request for the ITIL CSI training in Abu Dhabi 
ITIL CSI Course Duration

2 days (   view daywise training agenda )

ITIL CSI Training Course Syllabus
  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Organizing for Continual Service Improvement
  • Technology Considerations
  • Implementing Continual Service Improvement
  • Challenges, Critical Success Factors, and Risks
 Download detailed Course Syllabus (PDF)
ITIL CSI Certification Eligibility Criteria
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organization
ITIL CSI Exam Format
  • Exam Type: Multiple choice examination questions
  • No Of Questions: 08 questions per paper - 28 marks required to pass (out of 40 available) - 70%
  • Exam duration: 90 minutes’ duration
  • Type: Closed book exam
ITIL CSI Exam Fees

The ITIL CSI examination cost in United Arab Emirates is USD 330.

Who should Attend ITIL CSI Certification training

Job roles that can benefit from ITIL CSI Course in Abu Dhabi include, but are not limited to:

  • IT Operations Manager
  • Technical Manager
  • Team Leaders
  • Service Designers
  • IT Architects
  • IT Consultants
  • IT Service Continuity Managers
  • IT Operations Managers
  • Release Managers
  • Database Administrators
  • Change Owners

All Upcoming ITIL CSI Certification Training Schedule in Abu Dhabi, United Arab Emirates

ITIL CSI Course Features

  • Interactive instructor-led ITIL CSI training
  • Highly qualified, certified, and accredited trainers
  • ITIL CSI course adhered to global standards
  • Get ITIL CSI Study Guide created by subject matter experts
  • 97.7% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • AXELOS official ITIL CSI certificate

ITIL CSI Certification Course Syllabus


This module focuses on the purpose, objectives and scope of CSI, contest of Service Transition in ITIL service lifecycle, approach to CSI, business question that a CSI initiative is warranted, and context of CSI in ITIL Service Lifecycle, inputs and outputs to CSI.

In this chapter participants will learn about how success of CSI depends on change within an organization, clear and unambiguous ownership and accountability, CSI register supporting the application of CSI, knowledge management, Deming Cycle’s importance, how CSI can be used to ensure good governance.

This module focuses on the seven step improvement process, policies, principles, and basic concepts, process activities, methods and techniques, critical success factors and key performance indicators, challenges and risks.

In this module participants will learn about when to use assessments and what to assess, how gap analysis can provide insight into the areas that have room for improvement, benchmarking, service measurement, metrics, ROI, service reporting, and more.

This chapter focuses on the roles of service owner, process owner, process manager, process practitioner, CSI manager, nature of activities and the skills required for the seven step improvement process, comparing the CSI manager role with other relevant roles, how RACI can be used to define roles and responsibilities.

This module focuses on what are the technology considerations to be made to implement CSI approach in an enterprise.

In this chapter participants will learn about critical considerations and where to start, the role of governance to CSI, the effect of organizational change for CSI, and a communication strategy and plan.

This module focuses on challenges facing CSI, appropriate critical success factors for CSI, and the risk associated with implementing CSI.

ITIL CSI Training Agenda

The daily agenda of the 2-day ITIL CSI Training is detailed below:

    • Purpose, objectives, scope and value to business
    • The context of Service Transition in ITIL Service Lifecycle
    • The approach to CSI
    • The business question to be asked to ensure that a CSI initiative is warranted
    • The context of CSI in the ITIL Service Lifecycle
    • The inputs and outputs to CSI
    • How the success of CSI depends upon an understanding of change within an organization
    • How success of CSI depends upon a clear and unambiguous ownership and accountability
    • How CSI register supports the application of CSI
    • How CSI drives the adoption of, and is influenced by service level management
    • How knowledge management is a main element of any improvement initiative
    • How the Deming Cycle is critical to both the implementation and application of CSI
    • How CSI can make effective use of the various aspects of service measurement
    • How CSI can be used to ensure good governance where goals are aligned and good management is achieved
    • How frameworks, models, standards and quality systems fully support the concepts embodied in CSI
    • The seven step improvement process
    • Purpose, objective, scope, value to business
    • Policies, principles and basic concepts
    • Process activities, methods and techniques
    • Triggers, Inputs, outputs and interfaces
    • Critical success factors and key performance indicators
    • Challenges and risks
    • How other processes play key roles in the seven step improvement process
    • When to use assessments and what to assess
    • How a gap analysis can provide insight into the areas that have room for improvement
    • Benchmarking
    • Service measurement
    • Metrics
    • Return on investment
    • Service Reporting
    • How problem management supports the activities of CSI
    • How knowledge management supports CSI
    • Service Owner
    • Process Owner
    • Process Manager
    • Process Practitioner
    • CSI Manager
    • The nature of the activities and the skills required for the seven step improvement process
    • Comparing the CSI Manager role with other relevant roles
    • How the responsibility model (RACI) can be used when defining roles and responsibilities in CSI
    • Critical considerations and where to start
    • The role of governance to CSI
    • The effect of organizational change for CSI
    • A communication strategy and plan
    • Challenges facing CSI
    • The appropriate critical success factors for CSI
    • The risk associated with implementing CSI

FAQs on ITIL CSI Training


  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation

As part of your ITIL CSI training, you will receive:

  • Hard copy/soft copy of the course material
  • ITIL CSI syllabus
  • ITIL CSI exam (optional)

At Invensis, we provide ITIL CSI training in Abu Dhabi in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

You will achieve 3 credits for this ITIL CSI training which you can use in your journey to become an ITIL Expert.

Yes, the examination fees is included in the course fee.

The ITIL Continual Service Improvement credential does not have an expiry period and the certification is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL CSI training course worldwide.

AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules and ITIL MALC Training courses worldwide.

Individuals and Enterprises can make payment for the training through 2 different modes such as –

  • Request for Invoice
  • Wire Transfer

For more information on payment details, please contact us at

You can call us, use Live Chat for instant support, or Request a Call Back to have your query resolved.

Abu Dhabi, located on an island in the Persian Gulf, is the capital of the United Arab Emirates. It is the 2nd most populous city in the United Arab Emirates, with over 1.5 million people. The city has a large expatriate population, mainly from South Asian countries, who make up around 80% of the city’s population. Today, it is a large and well-developed city as a result of its rapid development and urbanization.

With a GDP of over US $ 260 billion, its forms over 60% of the United Arab Emirates economy. Abu Dhabi serves as a major center of culture, commerce, politics, and industry in the region. The city is set to develop rapidly in the future with plans such as the Abu Dhabi Vision 2030 set in motion. The largest employers in Abu Dhabi are First Gulf Bank (FGB), Abu Dhabi National Hotels (ADNH), Etihad Airways, Etisalat, Abu Dhabi National Oil Company (ADNOC), Rotana, UAE Exchange and Abu Dhabi Commercial Bank (ADCB).

The highest average salary in Abu Dhabi for professionals in Project Management is AED 334,846, ITSM is AED 319,774, and Quality Management is AED 378,000. Whereas, a senior project manager with PMP certification in Dubai the salary goes up to AED 589,980, with ITIL certification it goes up to AED 498,819, and with Six Sigma certification it goes up to AED 491,074.

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