Invensis Learning's ITIL OSA Training Course in Dubai is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS's ITIL OSA Certification is one of the most industry-recognized IT Service management certifications for IT professionals all across the world. This ITIL Intermediate Operational Support and Analysis Certification Course in Dubai is ideal for individuals and enterprises who are looking to gain in-depth knowledge on the practical application of OSA practices.
The main takeaways from this ITIL OSA Certification course in Dubai are that you demonstrate comprehensive understanding of managing everyday operation of IT services, management and resolution with regards to people, relationships, procedures, infrastructure technology, and clear your ITIL OSA examination on your first attempt. Participants will receive course completion certificate and 30 PDUs.
We deliver ITIL OSA Training in Dubai through classroom and live online classroom modes. Enroll now and gain this ITIL OSA certification in Dubai today.
- Instructor-led Classroom Training ( Request for Training )
- Instructor-led Online Training ( Request for Training )
- On-site Group Training ( Request for More Information )
- Focused 1-to-1 Training
|Areas of Study||
- Applying OSA practices to enable processes that are critical to IT service lifecycle
- Managing everyday operation of IT services
- Management and resolution with regards to people, relationships, procedures, infrastructure technology
- Identify challenges, critical success factors, and risks
|ITIL OSA Training||Request for ITIL OSA training in Dubai|
|ITIL OSA Training Course Syllabus||
|ITIL OSA Certification Admission Requirements||
|ITIL OSA Exam Format||
|ITIL OSA Exam Fees||
The ITIL OSA examination cost in the UAE is USD 330.
|Who should Attend ITIL OSA Certification training||
Job roles that can benefit from ITIL OSA training course in Dubai include, but are not limited to:
This module focuses on understanding the value to the business of OSA activities, the lifecycle within the OSA context, and optimizing service operation performance.
This chapter focuses on the event management process, efficient event management, the benefits and business value that can be gained from event management.
In this module participants will learn about incident management process, measurement model and metrics, and the benefits and business value that can be gained from incident management.
This module focuses on the request fulfillment process, measurement model and the metrics, and the benefits and business value that can be gained from request fulfillment as related to OSA.
In this chapter participants will learn about the end-to-end process flow for problem management, measurement model and the metrics, and the benefits and business value that can be gained from problem management.
This module focuses on the end-to-end process flow for access management process, measurement model and the metrics, and the benefits and business value that can be gained from access management as related to OSA.
This module focuses on end-to-end process flow for the service desk function, measurement model and the metrics that would be used to support the service desk function within OSA practices.
This chapter focuses on end-to-end process flow for OSA functions, the roles within each OSA process and generic roles, and the benefits and business value that can be gained from functions as related to OSA.
In this module participants will learn about technology requirements for service management and where / how they would be used within OSA for process implementation, best practices used in order to alleviate challenges and risks when implementing service management technologies.
The daily agenda of the 2-day ITIL OSA Boot Camp Course is detailed below:
As part of your ITIL OSA training, you will receive:
At Invensis, we provide ITIL OSA boot camp course in Dubai in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.
You will achieve 4 credits for this ITIL OSA training which you can use in your journey to become an ITIL Expert.
Yes, the examination fees is included in the course fee.
The ITIL Release, Control, and Validation credential does not have an expiry period and the certification is valid for life.
Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL OSA training course worldwide.
AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules and ITIL MALC Training courses worldwide.
You can call us, use Live Chat for instant support, or Request a Call Back to have your query resolved.
Dubai is the largest city in the United Arab Emirates and the capital of the Emirate of Dubai. Located on the coast of the Persian Gulf, Dubai is a global city and a major Middle Eastern business and financial hub. Dubai has a GDP of US $ 107 billion and a growth rate of over 6%, with oil and natural gas revenue surprisingly accounting for less than 5% of it. The main contributors to Dubai’s economy are real estate, financial services, trade, and transshipment, which account for around 65% of the GDP.
The Dubai Industrial Strategy 2030 launched in 2016 will serve as the foundation for Dubai's industrial future. In 2020, Dubai will host the World Expo, a first in the Arabian peninsula, which will enhance its status as the cultural capital of the region. The largest employers in Dubai are Etisalat, Emaar malls group, First Gulf Bank, Mashreq, TAQA, and Union National Bank.
The highest average salary in Dubai for professionals in Project Management is AED 294,846, ITSM is AED 292,774, and Quality Management is AED 336,000. Whereas, a senior project manager with PMP certification in Dubai the salary goes up to AED 531,980, with ITIL certification it goes up to AED 458,819, and with Six Sigma certification it goes up to AED 456,074.
Enroll for Interactive Public Classroom Sessions in UAE and Learn from Qualified, Certified and Accredited TrainersView Training Schedule
Enroll for Instructor-led Online Classroom Sessions and attend from AnywhereView Training Schedule
Cost Effective and Customised Instructor led On-site Group Trainings for Enterprises in UAERequest for Quote
Let us help you with your training requirements
10,000+ professionals trained globally
Highly qualified and certified ITIL Expert trainers
Rated with 95% training satisfaction
Superior quality of ITIL OSA courseware that enhances learning experience
A trusted partner for many Fortune 500 companies
Customised ITIL OSA trainings available for individuals and enterprises in Dubai