Invensis Learning's ITIL Intermediate Continual Service Improvement Training Course in Vienna is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL CSI Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL CSI Certification Course in Vienna is ideal for individuals and enterprises that are looking to gain an in-depth understanding of strategically reviewing products and services produced by following strategy, design, transition, and operation stages.
The main takeaways from this ITIL CSI Certification course in Vienna are that you demonstrate a comprehensive understanding of the management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle. Participants will receive course completion certificate and 21 PDUs.
We deliver ITIL CSI Training in Vienna through classroom and live online classroom modes. Attend this ITIL CSI certification course from various available weekday and weekend schedules. Enroll now and gain this ITIL CSI certification in Vienna today.
- Instructor-led Classroom Training ( view training dates and cost )
- Instructor-led Online Training ( view training dates and cost )
- On-site Group Training ( request for more information )
- Focused 1-to-1 Training
|Areas of Study||
- CSI principles, purpose, and objectives
- How CSI processes interact with other service lifecycle processes
- Roles and responsibilities within CSI and the activities to achieve operational excellence
- Measuring CSI performance, and more
- Preparing for ITIL CSI exam
|ITIL CSI Training Schedule||Click here to view the ITIL CSI training Schedule in Vienna|
|ITIL CSI Training Course Syllabus||
|ITIL CSI Course Preview||Click here to view ITIL CSI Course Preview|
|ITIL CSI Certification Admission Requirements||
|ITIL CSI Exam Format||
|ITIL CSI Training Fees||
|ITIL CSI Exam Fees||
The ITIL CSI examination cost in the Austria is USD 330.
|Who should Attend ITIL CSI Certification training||
Job roles that can benefit from ITIL CSI Course in Vienna include, but are not limited to:
Many of our participants in Vienna become ITIL CSI certified professional in just 2 to 3 weeks. Our unique training methodology coupled with high-quality ITIL CSI courseware enables our participants to achieve their ITIL CSI certification goal. With a careful assessment of each participant, we assign a trainer who creates a structured approach to the training that helps in achieving desired ITIL CSI results.
At Invensis Learning, we create a ‘Study Smart’ approach for participants taking up ITIL CSI course in Vienna. As a training organization, our main objective is to achieve over 97.7% passing success for participants who take up ITIL CSI training with us. The trainer will devise a smart study approach by understanding each participant carefully and devise measures during the training to understand the areas that you are struggling with and create a teaching plan accordingly. At the end of the training, the trainer will share a detailed report and help in creating a customized plan that helps in clearing your ITIL CSI certification exam in Vienna.
At Invensis Learning, we believe in holistic learning that encompasses a clear understanding of the concepts rather than memorizing and using flash cards to clear the exam. These short-cuts only help you to a certain extent, but a proper understanding of the concepts helps participants to answer questions of various difficulty levels and ensures it stays with them which help in the real-world application as well. Moreover, the entire training is focused on showcasing minute details of real-world scenarios and mapping it to AXELOS’s ITIL way of thinking.
This module focuses on the purpose, objectives and scope of CSI, contest of Service Transition in ITIL service lifecycle, approach to CSI, business question that a CSI initiative is warranted, and context of CSI in ITIL Service Lifecycle, inputs and outputs to CSI.
In this chapter participants will learn about how success of CSI depends on change within an organization, clear and unambiguous ownership and accountability, CSI register supporting the application of CSI, knowledge management, Deming Cycle’s importance, how CSI can be used to ensure good governance.
This module focuses on the seven step improvement process, policies, principles, and basic concepts, process activities, methods and techniques, critical success factors and key performance indicators, challenges and risks.
In this module participants will learn about when to use assessments and what to assess, how gap analysis can provide insight into the areas that have room for improvement, benchmarking, service measurement, metrics, ROI, service reporting, and more.
This chapter focuses on the roles of service owner, process owner, process manager, process practitioner, CSI manager, nature of activities and the skills required for the seven step improvement process, comparing the CSI manager role with other relevant roles, how RACI can be used to define roles and responsibilities.
This module focuses on what are the technology considerations to be made to implement CSI approach in an enterprise.
In this chapter participants will learn about critical considerations and where to start, the role of governance to CSI, the effect of organizational change for CSI, and a communication strategy and plan.
This module focuses on challenges facing CSI, appropriate critical success factors for CSI, and the risk associated with implementing CSI.
The daily agenda of the 2-day ITIL CSI Training is detailed below:
As part of your ITIL CSI training, you will receive:
Yes, we have schedules for ITIL CSI training for weekends and weekdays in Vienna. Please view our ITIL CSI training schedule in Vienna here.
At Invensis, we provide ITIL CSI training in Vienna in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.
You will achieve 3 credits for this ITIL CSI training which you can use in your journey to become an ITIL Expert.
Yes, the examination fees is included in the course fee.
The ITIL Continual Service Improvement credential does not have an expiry period and the certification is valid for life.
Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL CSI training course worldwide.
AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules and ITIL MALC Training courses worldwide.
You can call us, use Live Chat for instant support, or Request a Call Back to have your query resolved.
Vienna is the capital of Austria and the largest city in the country. Spread over 414 sq. km, Vienna is home to over 1.8 million people. The city is a major European center for art and music and has a rich architectural history with several grand monuments and parks. These make it a popular destination, drawing millions of tourists each year. Vienna has been ranked first in a quality of living survey conducted for cities around the world.
Many international organizations such as UN and OPEC are located in Vienna. The city has been designated a UNESCO World Heritage Site since 2001. There are many large universities such as University of Vienna, Sigmund Freud University and the University of Music and Performing Arts. The GDP of Vienna accounts for 26% of the $ 386.4 billion GDP of Austria. The economy of Vienna is driven by the services sector, and manufacturing tech firms have set up their European headquarters in the city.
The largest employers in Vienna are OMV AG, Siemens Group Austria, ÖBB Holding AG, Mondi AG, Telekom Austria, Heinecken C&EE, Wienerberger AG and A-Tec Industries AG (Mechanical Engineering & Construction).The highest average salary in Vienna for professionals in Project Management is €88,109, ITSM is €91,230, and Quality Management is €91,570. Whereas a senior project manager with PMP certification the salary goes up to €98,764, with ITIL certification it goes up to €99,225, and with Six Sigma certification, it goes up to €98,570.
Enroll for Interactive Public Classroom Sessions in Austria and Learn from Qualified, Certified and Accredited TrainersView Training Schedule
Enroll for Instructor-led Online Classroom Sessions and attend from AnywhereView Training Schedule
Cost Effective and Customised Instructor led On-site Group Trainings for Enterprises in AustriaRequest for Quote
Let us help you with your training requirements
10,000+ professionals trained globally
Highly qualified and certified ITIL Expert trainers
Rated with 95% training satisfaction
Superior quality of ITIL CSI courseware that enhances learning experience
A trusted partner for many Fortune 500 companies
Customised ITIL CSI trainings available for individuals and enterprises in Vienna