ITIL Intermediate OSA Training and Certification Course in Brisbane, Australia

Invensis Learning's ITIL OSA Training Course in Brisbane is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS's ITIL OSA Certification is one of the most industry-recognized IT Service management certifications for IT professionals all across the world. This ITIL Intermediate Operational Support and Analysis Certification Course in Brisbane is ideal for individuals and enterprises who are looking to gain in-depth knowledge on the practical application of OSA practices.

The main takeaways from this ITIL OSA Certification course in Brisbane are that you demonstrate comprehensive understanding of managing everyday operation of IT services, management and resolution with regards to people, relationships, procedures, infrastructure technology, and clear your ITIL OSA examination on your first attempt. Participants will receive course completion certificate and 30 PDUs.

We deliver ITIL OSA Training in Brisbane through classroom and live online classroom modes. Attend this ITIL OSA course from various available weekday and weekend schedules. Enroll now and gain this ITIL OSA certification in Brisbane today.

ITIL OSA Training in Brisbane, Australia

Training Modes

- Instructor-led Classroom Training  view training dates and cost)

- Instructor-led Online Training (view training dates and cost)

- On-site Group Training  request for more information)

- Focused 1-to-1 Training

Areas of Study

- Applying OSA practices to enable processes that are critical to IT service lifecycle

- Managing everyday operation of IT services

- Management and resolution with regards to people, relationships, procedures, infrastructure technology

- Identify challenges, critical success factors, and risks

ITIL OSA Training Schedule  Click here to view the ITIL OSA training Schedule in Brisbane 
ITIL OSA Training Course Syllabus
  • Introduction to operational support and analysis
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • The service desk
  • Functions and Roles
  • Technology and implementation considerations
 Download detailed Course Syllabus (PDF)
ITIL OSA Course Preview  Click here to view ITIL OSA Course Preview
ITIL OSA Certification Admission Requirements
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 30 contact hours of instruction for the syllabus from an accredited training organization
ITIL OSA Exam Format
  • Exam Type: Multiple choice examination questions
  • No Of Questions: 08 questions per paper - 28 marks required to pass (out of 40 available) - 70%
  • Exam duration: 90 minutes’ duration
  • Type: Closed book exam
ITIL OSA Training Fees
  • The ITIL OSA Online Training cost in the Australia is AUD 1295
 Click here to view the ITIL OSA Training Schedule in Brisbane
ITIL OSA Exam Fees

The ITIL OSA examination cost in the Australia is USD 295.

Who should Attend ITIL OSA Certification training

Job roles that can benefit from ITIL OSA training course in Brisbane include, but are not limited to:

  • Configuration Manager
  • Availability Manager
  • System Software
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Database Administrator
  • Problem Manager
  • Network Support
Accreditation AXELOS Certified Partner ITIL Training Organization

All Upcoming ITIL OSA Certification Training Schedule in Brisbane, Australia

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Invensis Learning ITIL OSA Course Features

  • Interactive instructor-led ITIL OSA training
  • Highly qualified, certified, and accredited trainers
  • ITIL OSA course adhered to global standards
  • AXELOS official ITIL OSA certificate
  • Get ITIL OSA Study Guide created by subject matter experts
  • 97.2% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Achieve 30 PDUs certificate
  • Convenient Weekday/Weekend ITIL OSA training schedule in Brisbane
 

Many of our participants in Brisbane become ITIL OSA certified professional in just 2 to 3 weeks. Our unique training methodology coupled with high-quality ITIL OSA courseware enables our participants to achieve their ITIL Foundation certification goal. With a careful assessment of each participant, we assign a trainer who creates a structured approach to the training that helps in achieving desired ITIL OSA results.

At Invensis Learning, we create a ‘Study Smart’ approach for participants taking up ITIL OSA course in Brisbane. As a training organization, our main objective is to achieve over 97.2% passing success for participants who take up ITIL OSA training with us. The trainer will devise a smart study approach by understanding each participant carefully and devise measures during the training to understand the areas that you are struggling with and create a teaching plan accordingly. At the end of the training, the trainer will share a detailed report and help in creating a customized plan that helps in clearing your ITIL OSA certification exam in Brisbane.

At Invensis Learning, we believe in holistic learning that encompasses a clear understanding of the concepts rather than memorizing and using flash cards to clear the exam. These short-cuts only help you to a certain extent, but a proper understanding of the concepts helps participants to answer questions of various difficulty levels and ensures it stays with them which help in the real-world application as well. Moreover, the entire training is focused on showcasing minute details of real-world scenarios and mapping it to AXELOS’s ITIL way of thinking.

ITIL OSA Certification Course Syllabus

 

This module focuses on understanding the value to the business of OSA activities, the lifecycle within the OSA context, and optimizing service operation performance.

This chapter focuses on the event management process, efficient event management, the benefits and business value that can be gained from event management.

In this module participants will learn about incident management process, measurement model and metrics, and the benefits and business value that can be gained from incident management.

This module focuses on the request fulfillment process, measurement model and the metrics, and the benefits and business value that can be gained from request fulfillment as related to OSA.

In this chapter participants will learn about the end-to-end process flow for problem management, measurement model and the metrics, and the benefits and business value that can be gained from problem management.

This module focuses on the end-to-end process flow for access management process, measurement model and the metrics, and the benefits and business value that can be gained from access management as related to OSA.

This module focuses on end-to-end process flow for the service desk function, measurement model and the metrics that would be used to support the service desk function within OSA practices.

This chapter focuses on end-to-end process flow for OSA functions, the roles within each OSA process and generic roles, and the benefits and business value that can be gained from functions as related to OSA.

In this module participants will learn about technology requirements for service management and where / how they would be used within OSA for process implementation, best practices used in order to alleviate challenges and risks when implementing service management technologies.

ITIL OSA Training Agenda

The daily agenda of the 2-day ITIL OSA Boot Camp Course is detailed below:

    • The value to the business of OSA activities
    • The lifecycle within the OSA context
    • Optimizing service operation performance
    • The event management process inclusive of its design strategy, components, activities and operation including its organizational structure, as well as any interfaces with other processes
    • Efficient event management and provision of examples showing how it is used to ensure service quality within OSA
    • The benefits and business value that can be gained from event management
    • The incident management process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes
    • The measurement model and the metrics that would be used to support incident management within OSA practices
    • The benefits and business value that can be gained from incident management
    • The request fulfillment process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes
    • The measurement model and the metrics that would be used to support incident management within OSA practices
    • The benefits and business value that can be gained from request fulfillment as related to OSA
    • The end-to-end process flow for problem management inclusive of problem analysis techniques, error detection, components, activities and operation including its organizational structure, as well as any interfaces with other processes
    • A measurement model and the metrics that would be used to support problem management within OSA practices
    • The benefits and business value that can be gained from problem management
    • The end-to-end process flow for access management process inclusive of components, activities and operation including its organizational structure, as well as any interfaces with other processes
    • A measurement model and the metrics that would be used to support access management within OSA practices
    • The benefits and business value that can be gained from access management as related to OSA
    • The complete end-to-end process flow for the service desk function inclusive of design strategy, components, activities and operation, as well as any interfaces with other processes or lifecycle phases
    • The service desk validation components and activities (e.g. service desk role, organizational structures, challenges, issues safeguards, etc.) and how these test components are used to ensure service quality within OSA
    • A measurement model and the metrics that would be used to support the service desk function within OSA practices
    • The end-to-end process flow for OSA functions (i.e. technical management, IT operations management, and applications management) inclusive of design strategy, objectives, components, activities, roles and operation including its organizational structure, as well as any interfaces with other processes.
    • The roles within each OSA process and generic roles
    • The benefits and business value that can be gained from functions as related to OSA
    • Technology requirements for service management tools and where / how they would be used within OSA for process implementation
    • What best practices should be used in order to alleviate challenges and risks when implementing service management technologies

FAQs on ITIL OSA Training

 

  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation

As part of your ITIL OSA training, you will receive:

  • Hard copy/soft copy of the course material
  • ITIL OSA syllabus
  • ITIL OSA exam (optional)
  • 30 PDUs certificate

Yes, we have schedules for ITIL OSA boot camp course for weekends and weekdays in Brisbane. Please view our ITIL OSA training schedule in Brisbane here.

At Invensis, we provide ITIL OSA boot camp course in Brisbane in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

You will achieve 4 credits for this ITIL OSA training which you can use in your journey to become an ITIL Expert.

Yes, the examination fees is included in the course fee.

The ITIL Release, Control, and Validation credential does not have an expiry period and the certification is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL OSA training course worldwide.

AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules and ITIL MALC Training courses worldwide.

You can call us, use Live Chat for instant support, or Request a Call Back to have your query resolved.

Brisbane is the capital city of Queensland, Australia. It is also the most populous city in the state of Queensland. The city is also a renowned center for international sporting and cultural events. Brisbane is the fastest growing economic centers in Australia contributing close to 9% to the overall growth of Australia. The city is part of Australia's largest public infrastructure program which is responsible for the phenomenal levels of investment and innovation. The major industries are financial services, information technology, higher education, stevedoring, petroleum refining, paper milling and tourism. Some of the major employers in Brisbane include: DHL Global, Sunsuper, Suncorp-Metway Ltd, Orrcon, WebCentral and Krome Studios.

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