{"id":13509,"date":"2021-06-14T21:22:13","date_gmt":"2021-06-14T15:52:13","guid":{"rendered":"https:\/\/www.invensislearning.com\/blog\/?p=13509"},"modified":"2026-04-03T18:09:23","modified_gmt":"2026-04-03T12:39:23","slug":"itil-access-management","status":"publish","type":"post","link":"https:\/\/www.invensislearning.com\/blog\/itil-access-management\/","title":{"rendered":"ITIL Access Management: Key Objectives and Process"},"content":{"rendered":"<p style=\"text-align: justify;\">Access Management in an organization is the virtue of how well the organization function when it comes to authorization of assets to users. The concerning aspect of unauthorized access is eliminated with effective access management in any organization. In this article, we will learn about the objective, process, and values of Access Management.<\/p>\n<h2><b>ITIL Access Management<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Access is the extent of a service\u2019s or asset\u2019s functionality that a particular user is authorized to use. <\/span><span style=\"font-weight: 400;\">ITIL access management is the process responsible for allowing only authorized users to access certain assets and IT services while preventing unauthorized users from accessing them.<\/span><\/p>\n<h3><b>ITIL Access Management Objective\u00a0<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The main objective of ITIL access management is to safeguard the data from being accessed by unauthorized users. This is extremely vital for an organization as critical data falling into the wrong hands could cause irreversible damage to the company.<\/span><\/p>\n<p><a href=\"https:\/\/www.invensislearning.com\/itil-4-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img class=\"alignnone wp-image-10077 size-full\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg\" alt=\"ITIL 4 Foundation - Invensis Learning\" width=\"864\" height=\"90\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg 864w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-300x31.jpg 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-768x80.jpg 768w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-150x16.jpg 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-696x73.jpg 696w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/a><\/p>\n<h2><b>ITIL Access Management Process<\/b><\/h2>\n<p><strong><img class=\"alignnone wp-image-13513 size-full\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture104.png\" alt=\"ITIL Access Management Process - invensis learning \" width=\"402\" height=\"603\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture104.png 402w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture104-200x300.png 200w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture104-150x225.png 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture104-300x450.png 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture104-280x420.png 280w\" sizes=\"(max-width: 402px) 100vw, 402px\" \/><\/strong><\/p>\n<h3><b>Requesting Access<\/b><\/h3>\n<p style=\"text-align: justify;\"><b><\/b><span style=\"font-weight: 400;\">The first step is to request access to a particular IT service by sending one of the following types of requests.<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"2\"><span style=\"font-weight: 400;\">A Standard request was sent directly from the Human Resources department.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"2\"><span style=\"font-weight: 400;\">A request for change is sent from the <\/span><a href=\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">change management<\/span><\/a><span style=\"font-weight: 400;\"> process.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"2\"><span style=\"font-weight: 400;\">A service request was raised from the service desk.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"2\"><span style=\"font-weight: 400;\">An auto-provisioning request where smaller requests are automatically handled.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><b>Verification<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It is the duty of access management to verify the identity of the user making the request and the legitimacy of the request being made.<\/span><\/p>\n<h3><b>Providing Rights<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">After the identity of the user has been verified, the access management grants him the right to access a particular IT service as per the regulations defined during the <\/span><a href=\"https:\/\/www.invensislearning.com\/blog\/itil-service-strategy\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">ITIL Service Strategy<\/span><\/a><span style=\"font-weight: 400;\">. If undefined, the access management grants the user, rights to access the service after sending requests to the respective departments in question and receiving approval.<\/span><\/p>\n<h3><b>Monitoring Identity Status<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">In a large organization, there is a constant change of employees in a particular position or requesting IT service access. It is the duty of the access management to keep track of all the access rights granted to the various employees and update them once the relevant employees are no longer in that position.<\/span><\/p>\n<h3><b>Logging and Tracking Access<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Access management also has to keep constant tabs on the IT service users who have been granted access. All the activities of service operation processes should be monitored to ensure that only the users with the relevant clearance and authorization are accessing a particular IT service. They should also define parameters that make it easy to detect intrusions into the system by unauthorized users, excess incorrect login attempts, and unusual activities.<\/span><\/p>\n<h3><b>Removing or Restricting Access Rights<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The access rights of a user have to be monitored so that when the role of the user changes over a period of time and he no longer needs access to a previously needed IT service, the authorization for access should be revoked. Depending on the present status of the user, their access needs to be restricted or terminated accordingly.<\/span><\/p>\n<p><a href=\"https:\/\/www.invensislearning.com\/itil-4-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img class=\"alignnone wp-image-10077 size-full\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg\" alt=\"ITIL 4 Foundation - Invensis Learning\" width=\"864\" height=\"90\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg 864w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-300x31.jpg 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-768x80.jpg 768w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-150x16.jpg 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-696x73.jpg 696w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/a><\/p>\n<h2><b>Value of ITIL Access Management to Business<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Access Management provides the following values to business<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It ensures that by controlling the access to different IT services, the confidentiality of information will be maintained.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensures that the employees have only the required level of access to complete their jobs effectively.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduces the possibility of an error being induced in the use of a crucial service by not allowing unskilled users to access them.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It provides a means to audit the IT services and trace any misuse of the services.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensures that access to the service to a particular user can be withdrawn when needed to comply with security requirements.<\/span><\/li>\n<\/ul>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/nRsVb1j9jyo\" width=\"615\" height=\"318\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">?<\/span><\/iframe><\/p>\n<h2><b>Conclusion<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Access management is thus successful in safeguarding the data from being accessed by unauthorized users, which is extremely vital for an organization. This prevents critical data from falling into the wrong hands and prevents damage to the company. <\/span>Give yourself a chance to grow in your Service Management career with the\u00a0ITIL 4 Foundation certification\u00a0training, and gain useful skills and best practices.<\/p>\n<p style=\"text-align: justify;\"><i>Know more about Service Management best practices through Invensis Learning\u2019s IT Service Management certification training on\u00a0<a href=\"https:\/\/www.invensislearning.com\/itil-4-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;ITIL V4 Training And Certification&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15297,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}\">ITIL V4 Training and 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The concerning aspect of unauthorized access is eliminated with effective access management in any organization. In this article, we will learn about the objective, process, and values of Access Management. 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