{"id":13528,"date":"2021-06-16T01:03:34","date_gmt":"2021-06-15T19:33:34","guid":{"rendered":"https:\/\/www.invensislearning.com\/blog\/?p=13528"},"modified":"2026-04-03T18:08:46","modified_gmt":"2026-04-03T12:38:46","slug":"itil-change-management","status":"publish","type":"post","link":"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/","title":{"rendered":"Objectives and Benefits of ITIL Change Management"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Change management<\/span><span style=\"font-weight: 400;\"> in ITIL is a process designed to understand the risks involved and minimize them while making changes in the IT infrastructure. <\/span><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/www.invensislearning.com\/blog\/change-management-definition\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Change Management process<\/span><\/a><span style=\"font-weight: 400;\"> is a sequence of activities that are followed by a change management team to use change management on a project to ensure that it meets the intended outcome. <\/span><span style=\"font-weight: 400;\">The main purpose of change management is to control the lifecycle of all the changes and enable changes to be made which are beneficial in nature with little or no disruption to the IT services. <a href=\"https:\/\/www.invensislearning.com\/blog\/change-management-definition\/\">Change management<\/a> aims to establish standard procedures for managing change requests in an efficient manner.<\/span><\/p>\n<h2><b>ITIL Change Management Objectives<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The objectives of change management are:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">To respond to the rapidly changing requirements of the business and simultaneously maximize the value of the service offered.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The number and intensity of incidents, disruptions, and re-works should be reduced.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">To respond adequately to Requests for Change (RFCs) which align the IT services with the core business.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The implemented changes should be recorded and evaluated.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The changes which have been authorized for implementation should be planned, tested, implemented, documented, and reviewed in a systematic manner to ensure that it is the right fit.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The overall risk to the business should be minimized so that the risks do not spiral out of control and affect the core business of the company.<\/span><\/li>\n<\/ul>\n<h2><b>Scope of Change Management<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The change management\u2019s scope covers the changes made to all the configuration items across the physical and virtual assets of the entire service life-cycle. It covers the changes made to the five aspects of service design:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Service solutions<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Management information system and tools<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Technology architectures and management architectures<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Processes<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Measurement systems, methods, and metrics<\/span><\/li>\n<\/ul>\n<h2><b>Types of ITIL Change Request<\/b><\/h2>\n<p><strong><img class=\"aligncenter wp-image-13533 size-full\" title=\"Types of ITIL Change Request\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture108.png\" alt=\"Types of ITIL Change Request - Invensis learning \" width=\"700\" height=\"233\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture108.png 700w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture108-300x100.png 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture108-150x50.png 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture108-696x233.png 696w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/strong><\/p>\n<h3><b>Normal Change<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">A normal change is a type of change that is neither a standard nor an emergency.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">It is an important change made to the IT service or infrastructure.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">They are non-trivial changes made to the services, processes, and infrastructure.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Normal changes are reviewed by the Change Advisory Board for authorization or rejection.<\/span><\/li>\n<\/ul>\n<h3><b>Standard Change<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">A type of change that occurs frequently poses a very low risk and follows standard procedures which are pre-established for completing the tasks is called a standard change.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Since they are typically small changes, they are pre-approved so that the change management process can be speeded up.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Even after approval, standard changes are under the control of change management.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">If the standard changes cause any incidents after implementation, they can be brought back for review, and changes can be made as needed.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Standard changes are not considered as a Request for Change but are tracked as Service Request Records.<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.invensislearning.com\/itil-4-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img class=\"alignnone wp-image-10077 size-full\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg\" alt=\"ITIL 4 Foundation - Invensis Learning\" width=\"864\" height=\"90\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg 864w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-300x31.jpg 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-768x80.jpg 768w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-150x16.jpg 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-696x73.jpg 696w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/a><\/p>\n<h3><b>Major Change<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">A type of change that requires serious financial investment and has the ability to pose a major risk is called a major change.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">This type of change needs an in-depth proposal for attaining financial approval and clearance from various levels of management.<\/span><\/li>\n<\/ul>\n<h3><b>Emergency Change<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">It is a type of change that needs to be implemented as soon as possible in order to resolve a major incident or issue.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">These types of changes tend to be very disruptive and have a high failure rate. Hence they should not be implemented unless absolutely necessary.<\/span><\/li>\n<\/ul>\n<h2><b>Benefits of Change Management<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Implementing <\/span><a href=\"https:\/\/www.invensislearning.com\/blog\/change-management-definition\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Change management<\/span><\/a><span style=\"font-weight: 400;\"> in an organization can minimize the risks and safeguard the services of the company. Sudden and unplanned changes can cause disruptions to IT services and result in a productivity drop. This is where change management provides benefits with well-structured and planned changes which minimize the risks associated with them.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The benefits provided by a well-structured change management process are as follows:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It improves the alignment of IT services towards the core business of the company.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The negative impact of change on business operations is greatly minimized.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Responsiveness to the changes made is prioritized so that only the most important issues are attended to first.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Risk management<\/span><span style=\"font-weight: 400;\"> is improved in the face of change management.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Change management results in a lesser number of disruptions to the IT services and the system downtime if it occurs is also reduced.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Since the changes are implemented in an organized manner, the productivity of the staff is also improved.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The changes can be implemented faster in a systematic manner than in a haphazard manner.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There is strict compliance with regulations and standards set by the government.<\/span><\/li>\n<\/ul>\n<h2><b>Change Management Activities<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The main activities of change management are:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">To plan, control, and schedule changes<\/span><\/li>\n<li><span style=\"font-weight: 400;\">To understand the impact of the implemented change<\/span><\/li>\n<li><span style=\"font-weight: 400;\">To communicate effectively with the stakeholders.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">To make improvements on a continuous basis.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">To make sure that there are plans to remedy any problems.<\/span><\/li>\n<\/ul>\n<h2><b>Process Flow of Change Management<\/b><\/h2>\n<p style=\"text-align: justify;\"><strong><img class=\"aligncenter wp-image-13532 size-full\" title=\"Process Flow of Change Management\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture107.png\" alt=\"Process Flow of Change Management - Invensis Learning \" width=\"704\" height=\"572\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture107.png 704w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture107-300x244.png 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture107-150x122.png 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture107-696x566.png 696w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture107-517x420.png 517w\" sizes=\"(max-width: 704px) 100vw, 704px\" \/><\/strong><span style=\"font-weight: 400;\">The following processes are included in a typical change management process.<\/span><\/p>\n<h3><b>Creating and Logging the Request for Change (RFC)<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">An individual or a business unit can create a request for change.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The information contained in the RFC will vary depending on the type of change.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The information can be used for making decisions to authorize and implement changes.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">It can also contain identifying information, description, a configuration item that is undergoing the change, the reason changes are being made, the type of change, time frame, and the costs involved in making the change.<\/span><\/li>\n<\/ul>\n<h3><b>Reviewing the Request For Change (RFC)<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">In order to ensure that the right changes are made at the right time, each request needs to be evaluated and prioritized by the authority responsible for making changes.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Depending on the scrutiny, the requests are approved, sent back for making additional changes, or rejected outright if there is no requirement.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The changes which are not yet approved should be monitored closely to make sure that they do not get implemented nevertheless.<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.invensislearning.com\/itil-4-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img class=\"alignnone wp-image-10077 size-full\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg\" alt=\"ITIL 4 Foundation - Invensis Learning\" width=\"864\" height=\"90\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg 864w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-300x31.jpg 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-768x80.jpg 768w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-150x16.jpg 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-696x73.jpg 696w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/a><\/p>\n<h3><b>Evaluating the Change<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">It is essential to evaluate the changes made and assess their impact to be aware of its benefits to the IT services and to avoid needless disruptions to the business operations.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">For major changes, a formal evaluation takes place to assess the change, and it will be documented in a Change Evaluation Report.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">An internal assessment will be made, which will consider the impact of the change to be implemented in the business, infrastructure, and other IT &amp; non-IT services.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">A Change Advisory Board (CAB) consisting of various stakeholders such as the service owner, and technical and financial personnel, can also be constituted to evaluate the necessity for change.<\/span><\/li>\n<\/ul>\n<h3><b>Approve the Change<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Before they can be implemented, each change needs to be approved by the concerned authority depending on the type of change.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The approval depends on the size of the business, the forecasted risk of implementing the change, the scope of the change, and financial repercussions.<\/span><\/li>\n<\/ul>\n<h3><b>Coordinate the Implementation<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">After the change has been authorized by a competent authority, it needs to be implemented.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">A change request is given to the release and deployment team who coordinate with the appropriate technical and management teams for building, testing, and implementing the change.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Every change which has been implemented should have a remedial plan prepared in case of a situation where the implementation fails.<\/span><\/li>\n<\/ul>\n<h3><b>Reviewing and Closing the Change Request<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Once the change has been implemented, a Post Implementation Review (PIR) is conducted, which confirms if the change has been implemented properly and whether it has successfully achieved all its objectives.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">If the change has been implemented successfully, then all the associated problems will be solved.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">If the change is not successfully implemented, then the remedial plan should be activated immediately.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">A proper process must be defined to support the change management process.<\/span><\/li>\n<\/ul>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/nRsVb1j9jyo\" width=\"615\" height=\"318\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">?<\/span><\/iframe><\/p>\n<h2><b>Roles and Responsibilities of Change Management<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The following roles are assigned to a team in ITIL change management.<\/span><\/p>\n<h3><b>Change Initiator<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">The role of the change initiator is to recognize and identify the need for change.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">A change initiator should be someone with experience in working with service support tools.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">A person who provides support services to customers may be best suited for this role as they frequently interact with the system.<\/span><\/li>\n<\/ul>\n<h3><b>Change Coordinator<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">A change coordinator has to analyze the requests which originate from other departments such as <a href=\"https:\/\/www.invensislearning.com\/blog\/itil-incident-management\/\">incident management<\/a>, problem management, release, or continuity management.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The change coordinator also needs to register the changes received and determine the risk and the potential impact of the change.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">In addition to that, the change coordinator has to prepare plans for implementation and monitor the progress of the change.<\/span><\/li>\n<\/ul>\n<h3><b>Change Manager<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">A change manager is needed only in medium and large organizations.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Their duty is to manage the change procedures, receive and prioritize the change requests, evaluate the risk associated with the request, and maintain detailed records of each change.<\/span><\/li>\n<\/ul>\n<h3><b>Change Advisory Board<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">The primary duty of the change advisory board is to authorize the requests for changes and make further evaluations on the requests when it is determined by the change manager that there is a high risk associated with them.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The board considers all the effects that the requested change can have on all the involved parties.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">A meeting will be scheduled to determine the path to proceed with a clear agenda in mind.<\/span><\/li>\n<\/ul>\n<h3><b>Approver<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">The duty of the approver is to decide whether the changes need to be approved or rejected.<\/span><\/li>\n<\/ul>\n<h3><b>Change Implementation Team<\/b><b><\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">The change implementation is formed with a set of specialists who can actually implement all the changes.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The IT manager is responsible for overseeing the changes.<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.invensislearning.com\/itil-4-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img class=\"alignnone wp-image-10077 size-full\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg\" alt=\"ITIL 4 Foundation - Invensis Learning\" width=\"864\" height=\"90\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg 864w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-300x31.jpg 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-768x80.jpg 768w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-150x16.jpg 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-696x73.jpg 696w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/a><\/p>\n<h2><b>Best Practices to Adopt and Implement Change Management<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Nowadays, changes happen at a very fast rate, and it is a challenge to implement a <\/span><span style=\"font-weight: 400;\">quality <a href=\"https:\/\/www.invensislearning.com\/blog\/change-management-definition\/\">change management process<\/a><\/span><span style=\"font-weight: 400;\">, which in turn makes the handling of constant change easier. It is essential to have the full support of the top-level management and executive leadership to implement and follow up on the changes successfully. The following best practices guide you to adopt and implement change management.<\/span><\/p>\n<h3><strong><img class=\"aligncenter wp-image-13531 size-full\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture106.png\" alt=\"Best Practices to Adopt and Implement Change Management - Invensis Learning\" width=\"695\" height=\"445\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture106.png 695w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture106-300x192.png 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture106-150x96.png 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/Picture106-656x420.png 656w\" sizes=\"(max-width: 695px) 100vw, 695px\" \/><\/strong><b>Build a Business Case<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It is essential to build a proper business case by highlighting the purpose and benefits provided by a properly structured change management process. This case should be shared with all the leaders in the organization from the highest to the base-level leaders. It is essential to get all the <\/span><a href=\"https:\/\/www.invensislearning.com\/blog\/who-are-project-stakeholders\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">stakeholders<\/span><\/a><span style=\"font-weight: 400;\"> in on the plan as it will be important to the success of the change management.<\/span><\/p>\n<h3><b>Define a Change for the Organization<\/b><\/h3>\n<p style=\"text-align: justify;\"><b><\/b><span style=\"font-weight: 400;\">It is important to define each change along with its types and the criteria it fulfills.<\/span><\/p>\n<h3><b>Define the Key Roles and Responsibilities<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The roles and responsibilities should be identified and assigned to the right people who are involved with the change management process such as the <\/span><span style=\"font-weight: 400;\">change manager<\/span><span style=\"font-weight: 400;\">, Change Advisory Board members, and sponsors.<\/span><\/p>\n<h3><b>Design the Change Management Process<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Every change that should be incorporated needs a systematic process that will help it meet expectations.<\/span><\/p>\n<h3><b>Define the Key Performance Indicators (KPI)<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">There will be certain key areas to be identified which will be affected by the implemented change. The measurement of these key areas needs to be demonstrated and shared with the stakeholders.<\/span><\/p>\n<h3><b>Implement Continual Service Improvement<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The performance of the change management process, the people involved in it, and the technology used in it need to be evaluated on a regular basis to ensure that they are operating at the required levels of efficiency.<\/span><\/p>\n<h3><b>Understand the Risk Tolerance Levels<\/b><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The risk tolerance level of the organization should be determined based on the type of governance in the organization and the maturity of the change management process in handling the various types of changes.<\/span><\/p>\n<h2><b>Challenges of Change Management<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The challenges faced by change management are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure that each and every change is tracked, recorded, and managed properly.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It is the duty of change management to ensure that it adds value to the changes by making them happen faster and helping them achieve higher success rates.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In certain organizations where change management covers only the operational change authorization, it becomes difficult to migrate to a true change management process.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There can be significant challenges in a large organization to agree on and document the multiple levels of change authority that are required to manage and communicate the changes between the relevant change authorities effectively.<\/span><\/li>\n<\/ul>\n<h2><b>Risks of Change Management<\/b><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">There are several risks encountered during change management. Some of them are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The business, IT staff, and IT management can lack commitment to the change management process.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Implementing changes without making use of the change management process carries a certain risk along with it.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It is possible that there can be a lack of clarity regarding how the change management should interact with the other service management processes.<\/span><\/li>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The presence of excessively bureaucratic processes can cause several delays in implementing changes.<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.invensislearning.com\/itil-4-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img class=\"alignnone wp-image-10077 size-full\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg\" alt=\"ITIL 4 Foundation - Invensis Learning\" width=\"864\" height=\"90\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg 864w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-300x31.jpg 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-768x80.jpg 768w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-150x16.jpg 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-696x73.jpg 696w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/a><\/p>\n<h2><strong>Conclusion<\/strong><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Change management thus can respond to the rapidly changing business requirements and maximize the value of the offered services. By ensuring that the implemented changes are recorded and evaluated, it makes sure that they are a right fit. It also ensures that the overall risk to the business is minimized to prevent the risks from spiraling out of control. <\/span>Give yourself a chance to grow in your Service Management career with the\u00a0ITIL 4 Foundation certification training, and gain useful skills and best practices.<\/p>\n<p style=\"text-align: justify;\"><i>Know more about Service Management best practices through Invensis Learning\u2019s IT Service Management certification training on <a href=\"https:\/\/www.invensislearning.com\/itil-4-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;ITIL 4 Foundation Online&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15297,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}\">ITIL 4 Foundation Online<\/span><\/a>,\u00a0<a href=\"https:\/\/www.invensislearning.com\/siam-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\">SIAM Foundation<\/a><\/i><i>,\u00a0<a href=\"https:\/\/www.invensislearning.com\/siam-professional-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\">SIAM professional<\/a>,\u00a0<a href=\"https:\/\/www.invensislearning.com\/verism-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\">VeriSM<\/a>,\u00a0etc.\u00a0<\/i><\/p>\n<div class='white' style='background:rgba(0,0,0,0); border:solid 0px rgba(0, 0, 0, 0); border-radius:0px; padding:0px 0px 0px 0px;'>\n<div id='sample_slider' class='owl-carousel sa_owl_theme owl-pagination-true autohide-arrows' data-slider-id='sample_slider' style='visibility:hidden;'>\n<div id='sample_slider_slide01' class='sa_hover_container' style='padding:0% 2%; margin:0px 0%; background-color:rgba(0, 0, 0, 0); '><div style=\"text-align: center;\r\n \r\n    opacity: 1;\r\n    background-repeat: no-repeat;\r\n    background-size: cover;;\" class=\"test-shine\">\r\n\r\n<a href=\"https:\/\/www.invensislearning.com\/itil-4-foundation-certification-training\/\" rel=\"bookmark\" title=\"ITIL 4 Foundation Certification Training\" style=\"color:#fff\">\r\n\r\n<div class=\"td-module-meta-info SlideBox\" style=\"background:linear-gradient(0deg,#AAC4E6,#4C73BE 100%,rgba(0,0,0,0));text-align:center;padding:30px;margin-bottom:0\">\r\n\r\n<div class=\"tdb-module-title-wrap\"><p class=\"entry-title td-module-title\"  style=\"    color: #fff;\r\n    font-size: 18px !important;\r\n    margin: 36px auto;\">\r\n\r\nITIL 4 Foundation Certification Training\r\n<\/p><\/div>\r\n<\/div>\r\n<\/a>\r\n<\/div><\/div>\n<div id='sample_slider_slide04' class='sa_hover_container' style='padding:0% 2%; margin:0px 0%; '><div style=\"text-align: center;\r\n \r\n    opacity: 1;\r\n    background-repeat: no-repeat;\r\n    background-size: cover;;\"  class=\"test-shine\">\r\n<a href=\"https:\/\/www.invensislearning.com\/itsm-certification-courses\/\" rel=\"bookmark\" title=\"ITSM Certification Training Courses\" style=\"color:#fff\">\r\n<div class=\"td-module-meta-info SlideBox\" style=\"background:linear-gradient(0deg,#94FFF8,#5095EA 100%,rgba(0,0,0,0));text-align:center;padding:30px\">\r\n\r\n<div class=\"tdb-module-title-wrap\"><p class=\"entry-title td-module-title\"  style=\"    color: #fff;\r\n    font-size: 18px !important;\r\n    margin: 36px auto;\">\r\n\r\nITSM Certification Training Courses\r\n<\/p><\/div>\r\n<\/div>\r\n<\/a>\r\n<\/div><\/div>\n<div id='sample_slider_slide05' class='sa_hover_container' style='padding:0% 2%; margin:0px 0%; '><div style=\"text-align: center;\r\n \r\n    opacity: 1;\r\n    background-repeat: no-repeat;\r\n    background-size: cover;;\"  class=\"test-shine\">\r\n<a href=\"https:\/\/www.invensislearning.com\/siam-professional-certification-training\/\" rel=\"bookmark\" title=\"SIAM Professional Certification Training\" style=\"color:#fff\">\r\n<div class=\"td-module-meta-info SlideBox\" style=\"background:linear-gradient(0deg,#FAD384,#F39381 100%,rgba(0,0,0,0));text-align:center;padding:30px\">\r\n\r\n<div class=\"tdb-module-title-wrap\"><p class=\"entry-title td-module-title\"  style=\"    color: #fff;\r\n    font-size: 18px !important;\r\n    margin: 36px auto;\">\r\n\r\nSIAM Professional Certification Training\r\n<\/p><\/div>\r\n<\/div>\r\n<\/a>\r\n<\/div><\/div>\n<div id='sample_slider_slide02' class='sa_hover_container' style='padding:0% 2%; margin:0px 0%; '><div style=\"text-align: center;\r\n \r\n    opacity: 1;\r\n    background-repeat: no-repeat;\r\n    background-size: cover;;\"  class=\"test-shine\">\r\n<a href=\"https:\/\/www.invensislearning.com\/verism-foundation-certification-training\/\" rel=\"bookmark\" title=\"VeriSM\u2122 Foundation Certification Training\" style=\"color:#fff\">\r\n\r\n<div class=\"td-module-meta-info SlideBox\" style=\"background:linear-gradient(0deg,#5EBDAE,#C1EA9E 100%,rgba(0,0,0,0));text-align:center;padding:30px\">\r\n\r\n<div class=\"tdb-module-title-wrap\"><p class=\"entry-title td-module-title\" style=\"    color: #fff;\r\n    font-size: 18px !important;\r\n    margin: 36px auto;\">\r\nVeriSM\u2122 Foundation Certification Training\r\n<\/p><\/div>\r\n<\/div>\r\n<\/a>\r\n<\/div><\/div>\n<div id='sample_slider_slide03' class='sa_hover_container' style='padding:0% 2%; margin:0px 0%; '><div style=\"text-align: center;\r\n \r\n    opacity: 1;\r\n    background-repeat: no-repeat;\r\n    background-size: cover;;\"  class=\"test-shine\">\r\n<a href=\"https:\/\/www.invensislearning.com\/siam-foundation-certification-training\/\" rel=\"bookmark\" title=\"SIAM Foundation Certification Training\" style=\"color:#fff\">\r\n<div class=\"td-module-meta-info SlideBox\" style=\"background:linear-gradient(0deg,#FAD384,#F39381 100%,rgba(0,0,0,0));text-align:center;padding:30px\">\r\n\r\n<div class=\"tdb-module-title-wrap\"><p class=\"entry-title td-module-title\"  style=\"    color: #fff;\r\n    font-size: 18px !important;\r\n    margin: 36px auto;\">\r\n\r\nSIAM Foundation Certification Training\r\n<\/p><\/div>\r\n<\/div>\r\n<\/a>\r\n<\/div><\/div>\n<\/div>\n<\/div>\n<script type='text\/javascript'>\n\tjQuery(document).ready(function() {\n\t\tjQuery('#sample_slider').owlCarousel({\n\t\t\tresponsive:{\n\t\t\t\t0:{ items:1 },\n\t\t\t\t480:{ items:2 },\n\t\t\t\t768:{ items:2 },\n\t\t\t\t980:{ items:2 },\n\t\t\t\t1200:{ items:2 },\n\t\t\t\t1500:{ items:2 }\n\t\t\t},\n\t\t\tautoplay : true,\n\t\t\tautoplayTimeout : 4000,\n\t\t\tautoplayHoverPause : true,\n\t\t\tsmartSpeed : 300,\n\t\t\tfluidSpeed : 300,\n\t\t\tautoplaySpeed : 300,\n\t\t\tnavSpeed : 300,\n\t\t\tdotsSpeed : 300,\n\t\t\tloop : true,\n\t\t\tnav : true,\n\t\t\tnavText : ['Previous','Next'],\n\t\t\tdots : true,\n\t\t\tresponsiveRefreshRate : 200,\n\t\t\tslideBy : 1,\n\t\t\tmergeFit : true,\n\t\t\tautoHeight : false,\n\t\t\tmouseDrag : false,\n\t\t\ttouchDrag : true\n\t\t});\n\t\tjQuery('#sample_slider').css('visibility', 'visible');\n\t\tsa_resize_sample_slider();\n\t\twindow.addEventListener('resize', sa_resize_sample_slider);\n\t\tfunction sa_resize_sample_slider() {\n\t\t\tvar min_height = '50';\n\t\t\tvar win_width = jQuery(window).width();\n\t\t\tvar slider_width = jQuery('#sample_slider').width();\n\t\t\tif (win_width < 480) {\n\t\t\t\tvar slide_width = slider_width \/ 1;\n\t\t\t} else if (win_width < 768) {\n\t\t\t\tvar slide_width = slider_width \/ 2;\n\t\t\t} else if (win_width < 980) {\n\t\t\t\tvar slide_width = slider_width \/ 2;\n\t\t\t} else if (win_width < 1200) {\n\t\t\t\tvar slide_width = slider_width \/ 2;\n\t\t\t} else if (win_width < 1500) {\n\t\t\t\tvar slide_width = slider_width \/ 2;\n\t\t\t} else {\n\t\t\t\tvar slide_width = slider_width \/ 2;\n\t\t\t}\n\t\t\tslide_width = Math.round(slide_width);\n\t\t\tvar slide_height = '0';\n\t\t\tif (min_height == 'aspect43') {\n\t\t\t\tslide_height = (slide_width \/ 4) * 3;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t} else if (min_height == 'aspect169') {\n\t\t\t\tslide_height = (slide_width \/ 16) * 9;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t} else {\n\t\t\t\tslide_height = (slide_width \/ 100) * min_height;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t}\n\t\t\tjQuery('#sample_slider .owl-item .sa_hover_container').css('min-height', slide_height+'px');\n\t\t}\n\t\tvar owl_goto = jQuery('#sample_slider');\n\t\tjQuery('.sample_slider_goto1').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 0);\n\t\t});\n\t\tjQuery('.sample_slider_goto2').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 1);\n\t\t});\n\t\tjQuery('.sample_slider_goto3').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 2);\n\t\t});\n\t\tjQuery('.sample_slider_goto4').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 3);\n\t\t});\n\t\tjQuery('.sample_slider_goto5').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 4);\n\t\t});\n\t\tvar resize_9851 = jQuery('.owl-carousel');\n\t\tresize_9851.on('initialized.owl.carousel', function(e) {\n\t\t\tif (typeof(Event) === 'function') {\n\t\t\t\twindow.dispatchEvent(new Event('resize'));\n\t\t\t} else {\n\t\t\t\tvar evt = window.document.createEvent('UIEvents');\n\t\t\t\tevt.initUIEvent('resize', true, false, window, 0);\n\t\t\t\twindow.dispatchEvent(evt);\n\t\t\t}\n\t\t});\n\t});\n<\/script>\n\n","protected":false},"excerpt":{"rendered":"<p>Change management in ITIL is a process designed to understand the risks involved and minimize them while making changes in the IT infrastructure. The Change Management process is a sequence of activities that are followed by a change management team to use change management on a project to ensure that it meets the intended outcome. [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":13541,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[7],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.7 (Yoast SEO v16.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITIL Change Management Objectives and Benefits<\/title>\n<meta name=\"description\" content=\"Learn about the objectives and benefits of ITIL Change Management to align IT services with business goals and reduce risks.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Objectives and Benefits of ITIL Change Management\" \/>\n<meta property=\"og:description\" content=\"Learn about the objectives and benefits of ITIL Change Management to align IT services with business goals and reduce risks.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Invensis Learning Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/invensislearn\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-15T19:33:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-03T12:38:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/An-Overview-of-Change-Management-in-ITIL-1068x552-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1068\" \/>\n\t<meta property=\"og:image:height\" content=\"552\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:creator\" content=\"@InvensisElearn\" \/>\n<meta name=\"twitter:site\" content=\"@InvensisElearn\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"James (Jim) Wright\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.invensislearning.com\/blog\/#organization\",\"name\":\"Invensis Learning\",\"url\":\"https:\/\/www.invensislearning.com\/blog\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/invensislearn\/\",\"https:\/\/www.instagram.com\/invensis_learn\/\",\"https:\/\/www.linkedin.com\/company\/invensis-learning\/\",\"https:\/\/www.youtube.com\/channel\/UCq4xOlJ4xz6Fw7WcbFkrsUQ\",\"https:\/\/twitter.com\/InvensisElearn\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.invensislearning.com\/blog\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2015\/06\/invensislogo-1.png\",\"contentUrl\":\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2015\/06\/invensislogo-1.png\",\"width\":181,\"height\":47,\"caption\":\"Invensis Learning\"},\"image\":{\"@id\":\"https:\/\/www.invensislearning.com\/blog\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.invensislearning.com\/blog\/#website\",\"url\":\"https:\/\/www.invensislearning.com\/blog\/\",\"name\":\"Invensis Learning Blog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.invensislearning.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.invensislearning.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/An-Overview-of-Change-Management-in-ITIL-1068x552-1.jpg\",\"contentUrl\":\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/An-Overview-of-Change-Management-in-ITIL-1068x552-1.jpg\",\"width\":1068,\"height\":552,\"caption\":\"ITIL change management - invensis learning\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#webpage\",\"url\":\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/\",\"name\":\"ITIL Change Management Objectives and Benefits\",\"isPartOf\":{\"@id\":\"https:\/\/www.invensislearning.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#primaryimage\"},\"datePublished\":\"2021-06-15T19:33:34+00:00\",\"dateModified\":\"2026-04-03T12:38:46+00:00\",\"description\":\"Learn about the objectives and benefits of ITIL Change Management to align IT services with business goals and reduce risks.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Objectives and Benefits of ITIL Change Management\"}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#webpage\"},\"author\":{\"@id\":\"https:\/\/www.invensislearning.com\/blog\/#\/schema\/person\/0f2db30e7aa7dcc7e3bb0a06606a2435\"},\"headline\":\"Objectives and Benefits of ITIL Change Management\",\"datePublished\":\"2021-06-15T19:33:34+00:00\",\"dateModified\":\"2026-04-03T12:38:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#webpage\"},\"wordCount\":2217,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.invensislearning.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/An-Overview-of-Change-Management-in-ITIL-1068x552-1.jpg\",\"articleSection\":[\"Latest IT Service Management Blogs\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#respond\"]}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.invensislearning.com\/blog\/#\/schema\/person\/0f2db30e7aa7dcc7e3bb0a06606a2435\",\"name\":\"James (Jim) Wright\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.invensislearning.com\/blog\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2026\/03\/james-96x96.jpg\",\"contentUrl\":\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2026\/03\/james-96x96.jpg\",\"caption\":\"James (Jim) Wright\"},\"description\":\"James (Jim) Wright is an ITIL\\u00ae Expert and ITIL\\u00ae Managing Professional with extensive experience in IT service management and consulting. He specializes in ITSM frameworks, process optimization, and service lifecycle management. At Invensis Learning, he contributes expert insights aligned with ITIL standards, focusing on practical, real-world IT service management capabilities.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/james-jim-wright-985743b\/\"],\"url\":\"https:\/\/www.invensislearning.com\/blog\/author\/james-wright\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"ITIL Change Management Objectives and Benefits","description":"Learn about the objectives and benefits of ITIL Change Management to align IT services with business goals and reduce risks.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/","og_locale":"en_US","og_type":"article","og_title":"Objectives and Benefits of ITIL Change Management","og_description":"Learn about the objectives and benefits of ITIL Change Management to align IT services with business goals and reduce risks.","og_url":"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/","og_site_name":"Invensis Learning Blog","article_publisher":"https:\/\/www.facebook.com\/invensislearn\/","article_published_time":"2021-06-15T19:33:34+00:00","article_modified_time":"2026-04-03T12:38:46+00:00","og_image":[{"width":1068,"height":552,"url":"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/An-Overview-of-Change-Management-in-ITIL-1068x552-1.jpg","path":"\/home\/ubuntu\/dev\/blog\/invensislearning_blog\/wp-content\/uploads\/2021\/06\/An-Overview-of-Change-Management-in-ITIL-1068x552-1.jpg","size":"full","id":13541,"alt":"ITIL change management - invensis learning","pixels":589536,"type":"image\/jpeg"}],"twitter_card":"summary","twitter_creator":"@InvensisElearn","twitter_site":"@InvensisElearn","twitter_misc":{"Written by":"James (Jim) Wright","Est. reading time":"12 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Organization","@id":"https:\/\/www.invensislearning.com\/blog\/#organization","name":"Invensis Learning","url":"https:\/\/www.invensislearning.com\/blog\/","sameAs":["https:\/\/www.facebook.com\/invensislearn\/","https:\/\/www.instagram.com\/invensis_learn\/","https:\/\/www.linkedin.com\/company\/invensis-learning\/","https:\/\/www.youtube.com\/channel\/UCq4xOlJ4xz6Fw7WcbFkrsUQ","https:\/\/twitter.com\/InvensisElearn"],"logo":{"@type":"ImageObject","@id":"https:\/\/www.invensislearning.com\/blog\/#logo","inLanguage":"en-US","url":"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2015\/06\/invensislogo-1.png","contentUrl":"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2015\/06\/invensislogo-1.png","width":181,"height":47,"caption":"Invensis Learning"},"image":{"@id":"https:\/\/www.invensislearning.com\/blog\/#logo"}},{"@type":"WebSite","@id":"https:\/\/www.invensislearning.com\/blog\/#website","url":"https:\/\/www.invensislearning.com\/blog\/","name":"Invensis Learning Blog","description":"","publisher":{"@id":"https:\/\/www.invensislearning.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.invensislearning.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","@id":"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#primaryimage","inLanguage":"en-US","url":"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/An-Overview-of-Change-Management-in-ITIL-1068x552-1.jpg","contentUrl":"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/An-Overview-of-Change-Management-in-ITIL-1068x552-1.jpg","width":1068,"height":552,"caption":"ITIL change management - invensis learning"},{"@type":"WebPage","@id":"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#webpage","url":"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/","name":"ITIL Change Management Objectives and Benefits","isPartOf":{"@id":"https:\/\/www.invensislearning.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#primaryimage"},"datePublished":"2021-06-15T19:33:34+00:00","dateModified":"2026-04-03T12:38:46+00:00","description":"Learn about the objectives and benefits of ITIL Change Management to align IT services with business goals and reduce risks.","breadcrumb":{"@id":"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.invensislearning.com\/blog\/itil-change-management\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Objectives and Benefits of ITIL Change Management"}]},{"@type":"Article","@id":"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#article","isPartOf":{"@id":"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#webpage"},"author":{"@id":"https:\/\/www.invensislearning.com\/blog\/#\/schema\/person\/0f2db30e7aa7dcc7e3bb0a06606a2435"},"headline":"Objectives and Benefits of ITIL Change Management","datePublished":"2021-06-15T19:33:34+00:00","dateModified":"2026-04-03T12:38:46+00:00","mainEntityOfPage":{"@id":"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#webpage"},"wordCount":2217,"commentCount":0,"publisher":{"@id":"https:\/\/www.invensislearning.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#primaryimage"},"thumbnailUrl":"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/06\/An-Overview-of-Change-Management-in-ITIL-1068x552-1.jpg","articleSection":["Latest IT Service Management Blogs"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.invensislearning.com\/blog\/itil-change-management\/#respond"]}]},{"@type":"Person","@id":"https:\/\/www.invensislearning.com\/blog\/#\/schema\/person\/0f2db30e7aa7dcc7e3bb0a06606a2435","name":"James (Jim) Wright","image":{"@type":"ImageObject","@id":"https:\/\/www.invensislearning.com\/blog\/#personlogo","inLanguage":"en-US","url":"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2026\/03\/james-96x96.jpg","contentUrl":"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2026\/03\/james-96x96.jpg","caption":"James (Jim) Wright"},"description":"James (Jim) Wright is an ITIL\u00ae Expert and ITIL\u00ae Managing Professional with extensive experience in IT service management and consulting. He specializes in ITSM frameworks, process optimization, and service lifecycle management. At Invensis Learning, he contributes expert insights aligned with ITIL standards, focusing on practical, real-world IT service management capabilities.","sameAs":["https:\/\/www.linkedin.com\/in\/james-jim-wright-985743b\/"],"url":"https:\/\/www.invensislearning.com\/blog\/author\/james-wright\/"}]}},"_links":{"self":[{"href":"https:\/\/www.invensislearning.com\/blog\/wp-json\/wp\/v2\/posts\/13528"}],"collection":[{"href":"https:\/\/www.invensislearning.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.invensislearning.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.invensislearning.com\/blog\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.invensislearning.com\/blog\/wp-json\/wp\/v2\/comments?post=13528"}],"version-history":[{"count":18,"href":"https:\/\/www.invensislearning.com\/blog\/wp-json\/wp\/v2\/posts\/13528\/revisions"}],"predecessor-version":[{"id":25688,"href":"https:\/\/www.invensislearning.com\/blog\/wp-json\/wp\/v2\/posts\/13528\/revisions\/25688"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.invensislearning.com\/blog\/wp-json\/wp\/v2\/media\/13541"}],"wp:attachment":[{"href":"https:\/\/www.invensislearning.com\/blog\/wp-json\/wp\/v2\/media?parent=13528"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.invensislearning.com\/blog\/wp-json\/wp\/v2\/categories?post=13528"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}