{"id":13898,"date":"2021-08-25T13:39:51","date_gmt":"2021-08-25T08:09:51","guid":{"rendered":"https:\/\/www.invensislearning.com\/blog\/?p=13898"},"modified":"2026-04-06T11:23:18","modified_gmt":"2026-04-06T05:53:18","slug":"it-service-continuity-management","status":"publish","type":"post","link":"https:\/\/www.invensislearning.com\/blog\/it-service-continuity-management\/","title":{"rendered":"A Comprehensive Guide to IT Service Continuity Management"},"content":{"rendered":"<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Service continuity management is a reactive and proactive process that involves contingency planning for recovery in case the information and communication technology service is damaged or put out of action by a sudden disaster. The main purpose of IT service continuity management is to support the overall business continuity management process by making sure that the IT service provider is always capable of providing minimum levels of business continuity-related service.<\/p>\n<h2 class=\"margin-top-20\"><strong>The Objective of IT Service Continuity Management<\/strong><\/h2>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">The objectives of IT service continuity management (ITSCM) are:<\/p>\n<ul>\n<li class=\"mini-text margin-top-20\">To provide advice and assistance on issues which are related to continuity and recovery<\/li>\n<li class=\"mini-text margin-top-20\">To maintain a set of plans on IT service continuity and IT recovery which are in support of the overall business continuity plans. They should also perform business impact analysis, risk analysis, and management activities on a regular basis.<\/li>\n<li class=\"mini-text margin-top-20\">To minimize the costs which cannot be eliminated<\/li>\n<li class=\"mini-text margin-top-20\">To make sure that suitable continuity mechanisms are installed which can meet or exceed the agreed-upon targets of business continuity<\/li>\n<li class=\"mini-text margin-top-20\">Analyze the impact which the changes have had on the IT service continuity plans<\/li>\n<li class=\"mini-text margin-top-20\">Make sure that proactive measures are implemented wherever it is economical, which will increase the availability of services<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Perform negotiations and agree on contracts with the suppliers to provide the required recovery capability<\/li>\n<\/ul>\n<h2 class=\"margin-top-20\"><strong>Scope of IT Service Continuity Management<\/strong><\/h2>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">IT service continuity management supports the activities of the business continuity management process and focuses only on those events which are considered by the business to be a \u2018disaster.\u2019<\/p>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Minor technical issues are not covered under this as they are addressed through the incident management process.\u00a0<span style=\"text-decoration: underline;\"><a title=\"Click here to know about What is Availability Management\" href=\"https:\/\/www.invensislearning.com\/blog\/availability-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">Availability management<\/a><\/span>\u00a0also addresses these minor issues in the design of services for availability and recovery.<\/p>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">IT service continuity management usually does not address long-term risks such as changes in business direction, diversification, restructuring, directly. Instead, when there is time to evaluate the risk, it addresses them using an IT change management program.<\/p>\n<p><a href=\"https:\/\/www.invensislearning.com\/itil-4-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img class=\"alignnone wp-image-10077 size-full\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg\" alt=\"ITIL 4 Foundation - Invensis Learning\" width=\"864\" height=\"90\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg 864w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-300x31.jpg 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-768x80.jpg 768w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-150x16.jpg 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-696x73.jpg 696w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/a><\/p>\n<h2 class=\"margin-top-20\"><strong>Value of IT Service Continuity Management<\/strong><\/h2>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">The following benefits are provided by implementing service continuity management:<\/p>\n<ul>\n<li class=\"mini-text margin-top-20\">In case of an accident or a disaster, the information and communication technology (ICT) services can be restored in the appropriate order of importance to ensure that the most vital services are up and running soon.<\/li>\n<li class=\"mini-text margin-top-20\">The ready nature of the contingency plan allows us to save time and react quickly or recover quickly from an accident or a disaster.<\/li>\n<li class=\"mini-text margin-top-20\">The organization can be mentally prepared for a disaster as service continuity management allows us to project disaster scenarios beforehand.<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">There is a clear understanding of the importance of information and communication technology (ICT) services and their rank.<\/li>\n<\/ul>\n<h2 class=\"margin-top-20\"><strong>Principles and Basic Concepts of IT Service Continuity Management<\/strong><\/h2>\n<h3 class=\"margin-top-20\"><strong>Business Continuity Plan (BCP)<\/strong><\/h3>\n<ul>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">A <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.invensislearning.com\/blog\/impacts-not-having-business-continuity-plan\/\">business continuity plan<\/a><\/span> outlines and defines the steps which are needed to restore the business processes after they have been disrupted.<\/li>\n<li class=\"mini-text margin-top-20\">It also identifies the triggers for invocation, the people who need to be involved, communications, etc.<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">A significant part of business continuity plans consists of IT service continuity plans.<\/li>\n<\/ul>\n<h3><strong class=\"margin-top-20\">Business Continuity Management (BCM)<\/strong><\/h3>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">The role of <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.invensislearning.com\/blog\/business-continuity-management-key-strategies\/\">business continuity management<\/a><\/span> is to manage risks that can have a serious impact on the business, bring them down to an acceptable level and plan for the recovery of business processes if a business disruption occurs.<\/p>\n<h3><strong class=\"margin-top-20\">Business Impact Analysis (BIA)<\/strong><\/h3>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">The main purpose of business impact analysis is to quantify the impact that loss of service would have on a business. It identifies the following:<\/p>\n<ul>\n<li>The form which will be taken by the damage or loss.<\/li>\n<li>The way in which the degree of loss or damage is likely to increase following a service disruption.<\/li>\n<li>The staff, skills, facilities, and services are needed to make sure that the viral business processes continue to operate at minimum acceptable levels.<\/li>\n<li>The time period within which the minimum levels of staff, facilities, and services should be recovered.<\/li>\n<li>The priority is assigned to each business during recovery.<\/li>\n<\/ul>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/nRsVb1j9jyo\" width=\"615\" height=\"318\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">?<\/span><\/iframe><\/p>\n<h2 class=\"margin-top-20\"><strong>Implementation Procedure of IT Service Continuity Management<\/strong><\/h2>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Service continuity management is a process that can evolve over time and not necessarily an end-to-end task that has to be finished in order to possess some value. Service continuity management has to be developed over time. The steps taken to implement service continuity management in an organization are:<\/p>\n<p><strong><img class=\"wp-image-13901 size-full aligncenter\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/07\/implementation-procedure-of-IT-service-continuity-management.png\" alt=\"IT service continuity management - invensis learning \" width=\"702\" height=\"300\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/07\/implementation-procedure-of-IT-service-continuity-management.png 702w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/07\/implementation-procedure-of-IT-service-continuity-management-300x128.png 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/07\/implementation-procedure-of-IT-service-continuity-management-150x64.png 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/07\/implementation-procedure-of-IT-service-continuity-management-696x297.png 696w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/><\/strong><\/p>\n<h3><strong class=\"margin-top-20\">Step 1: Identify Services and Assets<\/strong><\/h3>\n<ul>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Firstly, all the services and assets in our possession need to be identified. Assets are the main component of services.<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Services and assets can be any of the following:<\/li>\n<\/ul>\n<table class=\"table table-bordered table-striped table-responsive\">\n<thead>\n<tr>\n<th>Service<\/th>\n<th>Assets<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Printing<\/td>\n<td>Printer<\/td>\n<\/tr>\n<tr>\n<td>Word Processing<\/td>\n<td>Computer, software<\/td>\n<\/tr>\n<tr>\n<td>Internet<\/td>\n<td>Computer, LAN, WAN, ISP<\/td>\n<\/tr>\n<tr>\n<td>Data storage<\/td>\n<td>Server, Hard disk<\/td>\n<\/tr>\n<tr>\n<td>Technical Support<\/td>\n<td>Procedures. Staff<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">This information is gathered in the Framework for ICT Technical Support (FITS) processes.<\/li>\n<li class=\"mini-text margin-top-20\">FITS Service Level Management should be implemented in order to understand the criticality of the services in possession.<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">FITS Configuration Management should be implemented in order to get an idea about the main assets.<\/li>\n<\/ul>\n<h3><strong class=\"margin-top-20\">Step 2: Identify Risks and Threats<\/strong><\/h3>\n<ul>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Once the services and assets have been identified, the risks and threats should be identified.<\/li>\n<li>What can happen to the services and assets are categorized as risks and the causes which make it happen are categorized as threats.<\/li>\n<\/ul>\n<table class=\"table table-bordered table-striped table-responsive\">\n<thead>\n<tr>\n<th>Risks<\/th>\n<th>Threats<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Loss of internal ICT services\/assets<\/td>\n<td>Fire, power failure, power surge, virus, accidental damage<\/td>\n<\/tr>\n<tr>\n<td>Loss of external ICT services<\/td>\n<td>Overload of external communication links, bankruptcy.<\/td>\n<\/tr>\n<tr>\n<td>Loss of data<\/td>\n<td>Technical failure, virus, human error, accidental damage<\/td>\n<\/tr>\n<tr>\n<td>Unavailability of key technical and support staff<\/td>\n<td>Sickness, transportation problems, resignation<\/td>\n<\/tr>\n<tr>\n<td>Failure of service providers<\/td>\n<td>Bankruptcy, loss of service provider\u2019s own data<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong class=\"margin-top-20\">Step 3: Make Contingency Plans<\/strong><\/h3>\n<ul>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Contingency plans are similar to insurance policies.<\/li>\n<li class=\"mini-text margin-top-20\">They can be simple &amp; cost-effective and can cover minor risks, or they can be complicated &amp; expensive and cover major risks.<\/li>\n<li class=\"mini-text margin-top-20\">The type of contingency plan which should be implemented depends on the level of risk which the company is taking.<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">These plans involve prioritizing the services to be restored first, creating backups, and storing them on-site and off-site.<\/li>\n<\/ul>\n<h3><strong class=\"margin-top-20\">Step 4: Document the Recovery Plan<\/strong><\/h3>\n<ul>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">The recovery plan should be documented properly to ensure that all the essential information is present in it.<\/li>\n<li class=\"mini-text margin-top-20\">This plan should be circulated among the key staff, who should be kept up to date regarding any changes in the plan.<\/li>\n<li class=\"mini-text margin-top-20\">A copy of the plan should be given to the recovery team as well.<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Another copy of the recovery plan should be stored off-site to make it accessible in an emergency situation.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.invensislearning.com\/itil-4-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img class=\"alignnone wp-image-10077 size-full\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg\" alt=\"ITIL 4 Foundation - Invensis Learning\" width=\"864\" height=\"90\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg 864w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-300x31.jpg 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-768x80.jpg 768w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-150x16.jpg 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-696x73.jpg 696w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/a><\/p>\n<h2 class=\"margin-top-20\"><strong>Process Activities of IT Service Continuity Management<\/strong><\/h2>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">To set up and operate IT service continuity management, a lifecycle approach should be adopted. The stages of the lifecycle approach from the foundation for the IT service continuity management are:<\/p>\n<p><strong><img class=\"wp-image-13902 size-full aligncenter\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/07\/process-activities-IT-service-continuity-management.png\" alt=\"process activities - IT service continuity management - invensis learning \" width=\"549\" height=\"598\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/07\/process-activities-IT-service-continuity-management.png 549w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/07\/process-activities-IT-service-continuity-management-275x300.png 275w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/07\/process-activities-IT-service-continuity-management-150x163.png 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/07\/process-activities-IT-service-continuity-management-300x327.png 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2021\/07\/process-activities-IT-service-continuity-management-386x420.png 386w\" sizes=\"(max-width: 549px) 100vw, 549px\" \/><\/strong><\/p>\n<h3 class=\"min-text-list-p\"><strong>Initiation<\/strong><\/h3>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">The key activities in the initiation stage are:<\/p>\n<ul>\n<li class=\"mini-text margin-top-20\">Policy setting<\/li>\n<li class=\"mini-text margin-top-20\">Scope definition<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Initiate a project<\/li>\n<\/ul>\n<h3 class=\"min-text-list-p\"><strong>Requirements &amp; Strategy<\/strong><\/h3>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">The key activities in the requirements &amp; strategy stage are:<\/p>\n<ul>\n<li class=\"mini-text margin-top-20\">Business impact analysis<\/li>\n<li class=\"mini-text margin-top-20\">Risk assessment<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">IT service continuity strategy<\/li>\n<\/ul>\n<h3 class=\"min-text-list-p\"><strong>Implementation<\/strong><\/h3>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">The key activities in the implementation stage are:<\/p>\n<ul>\n<li class=\"mini-text margin-top-20\">Develop IT service continuity plans<\/li>\n<li class=\"mini-text margin-top-20\">Develop IT plans, recovery plans, and procedures<\/li>\n<li class=\"mini-text margin-top-20\">Organizational planning<\/li>\n<li class=\"mini-text margin-top-20\">Risk reduction, and recovery<\/li>\n<li class=\"mini-text margin-top-20\">Implementation<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Initial testing<\/li>\n<\/ul>\n<h3 class=\"min-text-list-p\"><strong>Ongoing Operation<\/strong><\/h3>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">The key activities in the ongoing operation stage are:<\/p>\n<ul>\n<li class=\"mini-text margin-top-20\">Education, awareness, and training<\/li>\n<li class=\"mini-text margin-top-20\">Review &amp; audit<\/li>\n<li class=\"mini-text margin-top-20\">Testing<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Change management<\/li>\n<\/ul>\n<h2 class=\"margin-top-20\"><strong>Roles and Functions of IT Service Continuity Management<\/strong><\/h2>\n<p style=\"text-align: justify;\">There are mainly two roles associated with IT service continuity management i.e service continuity manager and service continuity recovery team. Let&#8217;s understand the functions of both roles.<\/p>\n<h3 class=\"min-text-list-p\"><strong>Service Continuity Manager<\/strong><\/h3>\n<p style=\"text-align: justify;\">The service continuity manager will be responsible for the following:<\/p>\n<ul>\n<li class=\"mini-text margin-top-20\">Handles the responsibility of service continuity<\/li>\n<li class=\"mini-text margin-top-20\">Owns the service continuity management process<\/li>\n<li class=\"mini-text margin-top-20\">Leads the service continuity recovery plan\u2019s development<\/li>\n<li class=\"mini-text margin-top-20\">Invokes the service continuity recovery plan personally<\/li>\n<li class=\"mini-text margin-top-20\">Is a senior member of the ICT or technical support staff<\/li>\n<li class=\"mini-text margin-top-20\">Has no need to be technical<\/li>\n<li class=\"mini-text margin-top-20\">Should have an understanding of the ICT priorities of the users.<\/li>\n<li class=\"mini-text margin-top-20\">They should appoint someone else to cover during the absence<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Should not delegate responsibility<\/li>\n<\/ul>\n<h3 class=\"min-text-list-p\"><strong>Service Continuity Recovery Team<\/strong><\/h3>\n<p style=\"text-align: justify;\">The service continuity recovery team will possess the following characteristics:<\/p>\n<ul>\n<li class=\"mini-text margin-top-20\">Is led by the service continuity manager<\/li>\n<li class=\"mini-text margin-top-20\">Participates in the testing and invocation of the service continuity recovery plan.<\/li>\n<li class=\"mini-text margin-top-20\">Includes the technical staff for technical procedures<\/li>\n<li class=\"mini-text margin-top-20\">The team includes users for testing and during the actual invocation<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">Also includes representatives from the departments for communication and coordination<\/li>\n<\/ul>\n<h2 class=\"margin-top-20\"><strong>Challenges of IT Service Continuity Management<\/strong><\/h2>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">The challenges involved in IT service continuity management are:<\/p>\n<ul>\n<li class=\"mini-text margin-top-20\">Creating appropriate IT service continuity management plans when there is no overall business continuity management processes or plans<\/li>\n<li class=\"mini-text margin-top-20\">The IT department has to educate the business to adopt the appropriate best practices in the area<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">If IT plans are developed without taking business plans into account, they may be inappropriate. In the event of a disaster, the blame for failure will be placed on the IT department<\/li>\n<\/ul>\n<h2 class=\"margin-top-20\"><strong>Risk of IT Service Continuity Management<\/strong><\/h2>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">The risks faced by IT service continuity management are:<\/p>\n<ul>\n<li class=\"mini-text margin-top-20\">Lack of a business continuity management process<\/li>\n<li class=\"mini-text margin-top-20\">A lack of commitment from the business to the IT service continuity management process<\/li>\n<li class=\"mini-text margin-top-20\">Lack of appropriate information on the future plans and strategies of the business<\/li>\n<li class=\"mini-text margin-top-20\" style=\"text-align: justify;\">The plans of IT service continuity management can become outdated and misaligned with the information and plans of the business and business continuity management<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.invensislearning.com\/itil-4-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img class=\"alignnone wp-image-10077 size-full\" src=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg\" alt=\"ITIL 4 Foundation - Invensis Learning\" width=\"864\" height=\"90\" srcset=\"https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2.jpg 864w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-300x31.jpg 300w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-768x80.jpg 768w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-150x16.jpg 150w, https:\/\/www.invensislearning.com\/blog\/wp-content\/uploads\/2020\/11\/ITIL-4-Foundation-864x90-2-696x73.jpg 696w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/a><\/p>\n<h2><strong>Conclusion<\/strong><\/h2>\n<p class=\"mini-text margin-top-20\" style=\"text-align: justify;\">IT Service Continuity Management thus performs its role of providing advice and assistance on various continuity and recovery issues along with maintaining a set of plans on IT service continuity and IT recovery which supports the overall business continuity plans. It helps to minimize the costs which cannot be eliminated while ensuring that proactive measures are implemented wherever it is economical. Learn about more such cost optimization and other best practices in IT service management with certifications like ITIL 4 Foundation certification, and take your service management career to newer and much more advanced professional expertise.<\/p>\n<p style=\"text-align: justify;\"><i>Know more about Service Management best practices through Invensis Learning\u2019s IT Service Management certification training on\u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.invensislearning.com\/itil-4-foundation-certification-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;ITIL 4 Course Online&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:15297,&quot;3&quot;:{&quot;1&quot;:0},&quot;9&quot;:0,&quot;10&quot;:2,&quot;11&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Calibri, sans-serif&quot;,&quot;16&quot;:11}\">ITIL 4 Course 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