The objectives of strategy management for IT services include the following:<\/p>\n
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- A statement that clearly expresses the vision and mission of the service provider, which is reviewed on a regular basis. This constitutes the perspective\u00a0of the service provider.<\/li>\n
- A proper definition of the services that will be provided by the service provider, to what market spaces they will be provided to, and the strategies by which the competitive advantage of the service provider will be maintained. This constitutes the position\u00a0of the service provider.<\/li>\n
- The production, communication, and maintenance strategic planning documents of the service provider. This constitutes the\u00a0plans\u00a0of the service provider.<\/li>\n
- A definition of how exactly the service provider will consolidate itself to allow the business objectives to be met. This is a\u00a0pattern\u00a0of the service provider. An organization works because of a pattern of action.<\/li>\n<\/ul>\n
Scope of Strategy Management for IT Services<\/strong><\/h2>\n
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- The responsibility of strategy management falls on the executives of an organization, and it allows them to set the objectives of the organization. The executives also have to mention exactly how the organization will meet those objectives and prioritize the investments required to meet those objectives.<\/li>\n
- The strategy of an organization is not limited to a single document or department. The organization’s overall strategy is broken down into separate strategies for each business unit in the organization.<\/li>\n
- It is the duty of strategic management of the organization to make sure that the individual business strategies for the business units are consistent and linked to one other.<\/li>\n
- Strategy management for IT services also has to ensure that the services and their way of management support the overall strategy of the organization.<\/li>\n
- The IT strategy and IT service strategy are usually derived from the business strategy of the organization and validate the business strategy as well.<\/li>\n
- The IT strategy is capable of determining the technical feasibility of a strategic objective and the level of investments that would be needed to meet that objective.<\/li>\n
- Based on these reports, the organization will be able to decide whether or not the objective should be included and whether it should be prioritized.<\/li>\n<\/ul>\n
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<\/a><\/p>\nBasic Concepts of Strategy Management for IT Services<\/strong><\/h2>\n
It is important first to understand that a service strategy is not the same as an ITSM strategy. The following differences exist between them.<\/p>\n
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Service Strategy<\/strong><\/h3>\n
This is a strategy provided by the service provider to define and execute the services which meet the business objectives of the customer. The Service Strategy is a subset of the IT strategy for an IT service provider.<\/p>\n<\/li>\n
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Service Management (ITSM) Strategy<\/strong><\/h3>\n
This is the plan for identifying, implementing, and executing the various processes used to manage services that have been identified in a service strategy. The ITSM strategy will be a subset of the service strategy in an IT service provider.<\/p>\n<\/li>\n<\/ul>\n
Value of Strategy Management for IT Services<\/strong><\/h2>\n
The objectives of an organization are defined by its strategy. This includes how it will meet the objectives and how it will know that the objectives have been met.<\/p>\n
If the objective is not defined, the organization can only react to the demands of its stakeholders. They would not have the adequate capabilities to assess each and every demand and understand the impact of each demand on the organization.<\/p>\n
A strategy that is well-defined and managed ensures that the organization’s resources and capabilities are aligned in such a way that their business outcomes can be achieved. It also ensures that the investments made by the organization match its intended development and growth.<\/p>\n
Strategy Management Benefits<\/strong><\/h3>\n
The following are a few benefits that strategy management provides:<\/p>\n
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- It ensures that all the stakeholders involved are represented in making decisions regarding the appropriate direction in which the organization should head.<\/li>\n
- Ensures that all the stakeholders should discuss and agree on the objectives of the organization and the means by which resources, capabilities, and investments are prioritized.<\/li>\n
- It ensures that resources, capabilities, and investments are managed in a suitable manner to achieve the required strategy.<\/li>\n<\/ul>\n
Strategy Management for IT services provides the following benefits to a service provider:<\/p>\n
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- It makes sure that an appropriate set of services are present in its\u00a0service portfolio<\/a><\/span>.<\/li>\n
- Ensures that all the services have a clear and focused purpose and all the employees in the organization of the service provider are aware of their role in achieving that goal.<\/li>\n
- It encourages suitable levels of investment, which leads to cost savings and increased levels of investments for key projects. It also makes sure that investment priorities are shifted to ensure that effort and budget are expended on the areas which have the highest level of business impact.<\/li>\n<\/ul>\n
- It makes sure that an appropriate set of services are present in its\u00a0service portfolio<\/a><\/span>.<\/li>\n
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