{"id":13988,"date":"2021-09-13T15:40:06","date_gmt":"2021-09-13T10:10:06","guid":{"rendered":"https:\/\/www.invensislearning.com\/blog\/?p=13988"},"modified":"2026-04-06T11:19:19","modified_gmt":"2026-04-06T05:49:19","slug":"it-service-management-overview","status":"publish","type":"post","link":"https:\/\/www.invensislearning.com\/blog\/it-service-management-overview\/","title":{"rendered":"Understanding the ITSM Framework for Effective Management"},"content":{"rendered":"

IT Service Management consists of all the activities which are executed by an organization for a customer. ITSM involves managing systems that provide value to customers. It is concerned with implementing IT services that meet the requirements of the customers. This is done by the IT service provider<\/a> using a set of policies and procedures which are organized and structured into processes.<\/p>\n

The main purpose of\u00a0IT service management\u00a0is to make sure that the appropriate processes, technology, and people are put in place to make sure that the organization can achieve its business goals.<\/p>\n

Objectives of IT Service Management<\/strong><\/h2>\n

The objectives of IT service management are:<\/p>\n