{"id":14743,"date":"2021-10-13T15:25:56","date_gmt":"2021-10-13T09:55:56","guid":{"rendered":"https:\/\/www.invensislearning.com\/blog\/?p=14743"},"modified":"2026-04-03T12:10:22","modified_gmt":"2026-04-03T06:40:22","slug":"itil-business-relationship-management","status":"publish","type":"post","link":"https:\/\/www.invensislearning.com\/blog\/itil-business-relationship-management\/","title":{"rendered":"A Comprehensive Guide to ITIL Business Relationship Management"},"content":{"rendered":"

In every organization, a new project needs adequate justification for approval and budget allocation. The introduction of a new <\/span>IT service<\/span><\/a><\/span> is counted as a project as it needs financial investment along with many hours to be spent implementing it. If the new service does not add value to the company\u2019s business activities or does not bring a discernible financial gain, then it would be an unproductive investment.<\/span><\/p>\n

To find out the possible consequences of a project such as the investment of a new IT service, we need a tool that lets us project the possible consequences of the action. Such a tool, which enables us to determine all the likely quantitative and qualitative consequences of the action taken, is called a business case.<\/span><\/p>\n

Responsibility of the Management\u00a0<\/strong><\/h2>\n

Even in an IT company, there will be two main divisions.<\/span><\/p>\n

The IT service division is in charge of developing new products and maintaining existing ones. And the business and management division handles the financial transactions, and business contracts and aims to maximize the profits from the IT services. The IT division often develops products that might be advanced but might not work out for the company financially.<\/span><\/p>\n

Hence it is the duty of the management to ask the right questions like:<\/span><\/p>\n