ITIL Intermediate OSA Training and Certification Course Duque de Caxias, Brazil


ITIL Intermediate OSA Training and Certification Course in Duque de Caxias, Brazil

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Enroll for 4-day interactive ITIL Intermediate Operational Support and Analysis (OSA) Training and Certification Course in Duque de Caxias, Brazil from Invensis Learning. ITIL OSA is an intermediate level certification training course that belongs to the Service Capability stream and is ideal for individuals and enterprises who are looking to gain in-depth knowledge on the practical application of OSA practices.

The main takeaways from this training course is that you demonstrate comprehensive understanding of managing everyday operation of IT services, management and resolution with regards to people, relationships, procedures, infrastructure technology, and clear your ITIL OSA examination on your first attempt.

We deliver ITIL Intermediate Operational Support and Analysis (OSA) Certification Training in both classroom and live online classroom modes.

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Key Features of ITIL OSA Certification Training

  • 4-Day interactive instructor-led ITIL OSA training in Duque de Caxias, Brazil
  • Highly qualified, certified, and accredited trainers
  • ITIL OSA course adhered to global standards
  • AXELOS official ITIL OSA certificate
  • Get ITIL OSA Study Guide created by subject matter experts
  • 97.2% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Achieve 30 PDUs certificate

Insights about ITIL OSA Training Course

It is of paramount importance that enterprises address service management practices that cater the greater demand of providing holistic IT services in a changing economic climate and market place. Information Technology Infrastructure Library (ITIL)® is a globally-recognised service management framework that transforms IT services that are oriented to achieve high levels of business performance.

ITIL Operational Support and Analysis (OSA) is an intermediate-level certification that is most sought-after credential across the globe. The main objective of the course is to help you to clear your ITIL OSA exam on your first attempt. This course is specifically designed for enterprises and individuals to manage regular IT service operations and covers issues that relate to people, procedures, and infrastructure technology needed to provided high quality IT services as per the organisational needs.

After completing your ITIL OSA training, you will gain comprehensive understanding of:

  • Applying OSA practices to enable processes that are critical to IT service lifecycle
  • Managing everyday operation of IT services
  • Management and resolution with regards to people, relationships, procedures, infrastructure technology
  • Identify challenges, critical success factors, and risks

Job roles that can benefit from ITIL OSA training include, but are not limited to:

  • Configuration Manager
  • Availability Manager
  • System Software
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Database Administrator
  • Problem Manager
  • Network Support
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 30 contact hours of instruction for the syllabus from an accredited training organisation
  • Multiple choice examination questions
  • 08 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book

Syllabus of ITIL OSA Training 

  • Introduction to operational support and analysis
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • The service desk
  • Functions and Roles
  • Technology and implementation considerations

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Classroom Training - Brazil

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Cost Effective and Customised Instructor led On-site Group Trainings for Enterprises in Duque de Caxias

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10,000+ professionals trained globally

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Rated with 95% training satisfaction

Superior quality of ITIL OSA courseware that enhances learning experience

A trusted partner for many Fortune 500 companies

Customised ITIL OSA trainings available for individuals and enterprises in Duque de Caxias

PEOPLECERT Accredited COBIT 5 Training Organization
PEOPLECERT Accredited PRINCE2 Training Organization
ITIL Training Organization
AXELOS Certified Partner
PMI - Project Management Institute
DevOps Institute – Registered Education Partner
ISACA - Information Systems Audit and Control Association
TUV-SUD Accredited Training Organization