Invensis Learning's ITIL Intermediate Service Operation Training Course in Curitiba is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL Service Operation Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL SO Certification Course in Curitiba is ideal for individuals and enterprises that are looking to gain an in-depth understanding of principles, operational activities, functions, and processes that help organizations and individuals to manage the products and services of an organization.
The main takeaways from this ITIL SO Certification course in Curitiba are that you demonstrate a comprehensive understanding of how to coordinate and execute activities that managing the products or services developed during Service Strategy, design, and transition phases of the IT service lifecycle. Participants will receive course completion certificate and 21 PDUs.
We deliver ITIL Intermediate Service Operation Training in Curitiba through classroom and live online classroom modes. Enroll now and gain this ITIL Service Operation certification in Curitiba today.
- Instructor-led Classroom Training ( Request for Training )
- Instructor-led Online Training ( Request for Training )
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- Focused 1-to-1 Training
|Areas of Study||
- Service management as a practice concept and service operation principles, purpose, and objectives
- How processes in ITIL Service Operation interact with other service lifecycle processes
- Roles and responsibilities within ITIL service operation to achieve operational excellence
- Measuring ITIL Service Operation, and more
|IITIL Service Operation Training||Request for the ITIL Service Operation training in Curitiba|
|ITIL Service Operation Course Syllabus||
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|ITIL Service Operation Exam Format||
|ITIL Service Operation Exam Fees||
The ITIL Service Operation examination cost in the Brazil is USD 330.
|Who Should Attend ITIL Service Operation Certification Training||
Job roles that can benefit from ITIL Service Operation training course in Curitiba include, but are not limited to
This module focuses on the purpose, objective, scope, and value to the business of service operation, the context of service operation and service lifecycle, and the service operation fundamentals.
This chapter focuses on service operation principles such as: achieving balance in service operation; providing good service; involvement in other lifecycle stages; operational health; communication; documentation; service operation inputs and outputs.
In this module participants will learn about the purpose, objectives, scope, and value to the business of each process, policies, principles and basic concepts, process activities, methods and techniques, triggers, inputs, outputs, and interfaces, and CSFs and KPIs.
This module focuses on some of the common service operation activities such as IT operations, monitoring and control, server and mainframe management and support, network management, storage and archive, database administration, middleware management, data center management, operational activities of processes covered in other lifecycle stages.
This chapter focuses on understanding functions, service desk function, technical management, and application management function, and service operation organizational structures.
In this module, participants will learn about generic requirements, event management, incident management, request fulfillment, problem management, access management, service desk.
This module focuses on managing change in a service operation, service operation and project management, assessing and managing risk in service operation phase, operational staff in design and transition, and planning and implementing service management technologies.
This chapter focuses on challenges, critical success factors, and risks in service operation phase of the service lifecycle.
The daily agenda of the 2-day ITIL SO Training is detailed below:
At Invensis, we provide ITIL SO training in Curitiba in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.
You will achieve 3 credits for this ITIL SO training which you can use in your journey to becoming an ITIL Expert.
Yes, the examination fee is included in the course fee.
The ITIL Service Operation credential does not have an expiry period,and the certification is valid for life.
Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL Service Operation training course worldwide.
AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules, and ITIL MALC Training courses worldwide.
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Curitiba is the capital of Parana state in Brazil. The city is situated in the southern part of Brazil and is the country's eighth most highly populated city. The Applied Economic Research Institute has rated the city as the second best in Technological Innovation in Brazil. Curitiba has a diverse economy which is the fourth largest in Brazil and is reliant on sectors such as commerce, food processing, manufacturing, transportation, telecommunication, information technology, healthcare, logistics, retail and tourism. The biggest employers in Curitiba include America Latina Logistics (ALL), Copel, Volvo, Nissan, HSBC, Electrolux, Siemens, Kraft Foods and Sadia.
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