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ITIL Intermediate Service Design (SD) Training and Certification Course in Mannheim, Germany

Invensis Learning's ITIL Service Design Training Course in Mannheim is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL Service Design Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL SD Certification Course in Mannheim is ideal for individuals and enterprises that are looking to gain in-depth understanding designing a service and covers the architectures, processes, policies, and documentation.

The main takeaways from this ITIL SD Certification course in Mannheim are that you demonstrate a comprehensive understanding of using service design processes interact with other service lifecycle processes and achieve operational excellence by measuring service design performance. Participants will receive course completion certificate and 21 PDUs.

We deliver ITIL Intermediate Service Design Training in Mannheim through classroom and live online classroom modes. Enroll now and gain this ITIL Service Design certification in Mannheim today.

ITIL Service Design Training in Mannheim, Germany

Training Modes	- Instructor-led Classroom Training ( Request for Training ) - Instructor-led Online Training ( Request for Training ) - On-site Group Training ( Request for More Information ) - Focused 1-to-1 Training
Areas of Study	- Service design principles, its purpose, and objective - How service design processes interact with other service lifecycle processes - Roles and responsibilities within service to achieve operational excellence - Measuring service design performance, and more
ITIL Service Design Training	Request for ITIL Service Design training in Mannheim
ITIL Service Design Course Duration	2 days ( view daywise training agenda )
ITIL Service Design Training Course Syllabus	Introduction to Service Design Service Design Processes Service Design Principles Service Design Technology Related Activities Organizing for Service Design Technology Considerations Implementing Service Design Challenges, Critical Success Factors, and Risks Download detailed Course Syllabus (PDF)
ITIL Service Strategy Course Preview	Click here to view ITIL Service Design Course Preview
ITIL Service Design Certification Eligibility Criteria	You must hold the ITIL Foundation certificate in IT Service Management You must have at least 21 contact hours of instruction for the syllabus from an accredited training organization
ITIL Service Design Exam Format	Multiple choice examination questions 08 questions per paper 28 marks required to pass (out of 40 available) - 70% 90 minutes’ duration Closed book
ITIL Service Design Exam Fees	The ITIL Service Design examination cost in the Germany is USD 330.
Who should Attend ITIL Service Design Certification training	Job roles that can benefit from ITIL Service Design training course in Mannheim include, but are not limited to: Capacity Manager Availability Manager Service Level Manager Business Continuity Manager Service Portfolio Manager

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Cancellation Date	Amount of Refund
Within 3 days from the date of payment made * *This will be void if the training date falls anywhere between 0-14 days of the training event	100% refund
15 days or more prior to a training event	USD 200 (equivalent to local currency) processing fee will be deducted
In between 0-14 days to a training event	No Refund
If Invensis Learning cancels the scheduled training	We will reschedule the training at no extra cost / 100% Refund

ITIL Service Design Certification Course Features

Interactive instructor-led ITIL SD training
Highly qualified, certified, and accredited trainers
ITIL SD course adhered to global standards

Get ITIL SD Study Guide created by subject matter experts
98.3% pass success rate
Get to know industry best practices and case studies

Axelos official ITIL Service Design certificate
Prepare better with mock sample tests
Achieve 21 PDUs certificate

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ITIL Service Design Certification Course Syllabus

Introduction to Service Design

This module focuses on the purpose, goals, objectives, scope, and value of service design, the context of service design in the ITIL service lifecycle, and service design inputs, outputs, and use of service design package.

Service Design Principles

This chapter focuses on holistic service design, service composition and 4 Ps, the five aspects of service design, the importance of an approach to creating a balanced design, service requirements, business requirements and drivers, and design activities and their constraints.

Service Design Processes

In this module participants will learn about service design processes such as: design coordination; service catalogue management; service level management; availability management; capacity management; ITSCM; ISM, and supplier management.

Service Design Technology Related Activities

This module focuses on service design activities and techniques within data and information management, application management.

Organizing for Service Design

This chapter focuses on functional roles, analysis, and use of the RACI matrix, functions within service design, and the roles and responsibilities within service design.

Technology Considerations

In this module, participants will learn about types of tools that would benefit service design and requirements for service management tools.

Implementation and Improvement of Service Design

This module focuses on service design issues relating to business impact analysis, service level requirements and risks, the six state implementation approach, and measurements of service design.

Challenges, Critical Success Factors, and Risks

This chapter focuses on challenges and risks in service design approach, and critical success factors and KPIs.

ITIL Service Design Training Agenda

The daily agenda of the 2-day ITIL SD Training is detailed below:

Day One
Introduction to Service Design

Purpose, goals, objectives, scope, and value of Service Design
The context of Service Design in the ITIL Service Lifecycle
Service Design inputs and outputs and use of service design package
Service Design Principles

Holistic Service Design, service composition, and the 4 Ps
The five aspects of Service Design
The importance of and approach to balanced design
Service requirements, business requirements, and drivers
Design activities and their constraints

Design aspects
Designing service solutions
Designing supporting systems
Design processes
Designing measurement systems and metric
Service oriented architecture principles
Service Design models
Service Design Processes

Purpose, goals, objectives, scope, value to business, policies, principles and basic concepts
Service Design processes:

Design co-ordination
Service catalogue management
Service level management
Availability management
Capacity management
IT Service continuity management
Information security management
Supplier management
Service Design Technology Related Activities

Service Design activities and techniques within data and information management
Service Design activities and techniques associated with application management

Day Two
Organizing for Service Design

Functional roles analysis and use of the RACI matrix
Functions within Service Design
The roles and responsibilities within Service Design
Technology Considerations

Types of tools that would benefit Service Design
Requirements for service management tools
Implementation and Improvement of Service Design

Service Design issues relating to business impact analysis, service level requirements and risks
The six state implementation approach
Measurements of Service Design, a pre-requisite for success
Challenges, Critical Success Factors, and Risks

Challenges and risks
Critical success factors and KPIs

FAQs on ITIL Service Design Training

How do I enroll for this ITIL Service Design training in Mannheim, Germany?

Select convenient training schedule given above
Enroll and make the payment, and block your seat
Receive the training kit with training details and start your preparation

What will be part of my SD Training?

Hard copy/soft copy of the course material
ITIL Service Design syllabus
ITIL SD exam (optional)
21 PDUs certificate

I am a professional working in Mannheim, what are the learning modes available for ITIL Service Design course in Mannheim?

At Invensis, we provide ITIL Service Design training in Mannheim in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

How many credits do I receive for this ITIL SD training?

You will achieve 3 credits for this ITIL SD training which you can use in your journey to becoming an ITIL Expert.

Does the course fee include ITIL Service Design exam fee as well?

Yes, the examination fees are included in the course fee.

What is the validity of Service Design certification?

The ITIL Service Design credential does not have an expiry period,and the certification is valid for life.

Is Invensis Learning an accredited training organization to provide ITIL Service Design training?

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL Service Design training course worldwide.

Who is the governing body for ITIL training programs?

AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules, and ITIL MALC Training courses worldwide.

How do I make payment for this ITIL Service Design training program?

Individuals and Enterprises can make payment for the training through 2 different modes such as –