Invensis Learning's ITIL OSA Training Course in Madrid is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS's ITIL OSA Certification is one of the most industry-recognized IT Service management certifications for IT professionals all across the world. This ITIL Intermediate Operational Support and Analysis Certification Course in Madrid is ideal for individuals and enterprises who are looking to gain in-depth knowledge on the practical application of OSA practices.
The main takeaways from this ITIL OSA Certification course in Madrid are that you demonstrate comprehensive understanding of managing everyday operation of IT services, management and resolution with regards to people, relationships, procedures, infrastructure technology, and clear your ITIL OSA examination on your first attempt. Participants will receive course completion certificate and 30 PDUs.
We deliver ITIL OSA Training in Madrid through classroom and live online classroom modes. Enroll now and gain this ITIL OSA certification in Madrid today.
- Instructor-led Classroom Training ( Request for Training )
- Instructor-led Online Training ( Request for Training )
- On-site Group Training ( Request for More Information )
- Focused 1-to-1 Training
|Areas of Study||
- Applying OSA practices to enable processes that are critical to IT service lifecycle
- Managing everyday operation of IT services
- Management and resolution with regards to people, relationships, procedures, infrastructure technology
- Identify challenges, critical success factors, and risks
|ITIL OSA Training||Request for ITIL OSA training in Madrid|
|ITIL OSA Training Course Syllabus||
|ITIL OSA Certification Admission Requirements||
|ITIL OSA Exam Format||
|ITIL OSA Exam Fees||
The ITIL OSA examination cost in the Spain is USD 330.
|Who should Attend ITIL OSA Certification training||
Job roles that can benefit from ITIL OSA training course in Madrid include, but are not limited to:
This module focuses on understanding the value to the business of OSA activities, the lifecycle within the OSA context, and optimizing service operation performance.
This chapter focuses on the event management process, efficient event management, the benefits and business value that can be gained from event management.
In this module participants will learn about incident management process, measurement model and metrics, and the benefits and business value that can be gained from incident management.
This module focuses on the request fulfillment process, measurement model and the metrics, and the benefits and business value that can be gained from request fulfillment as related to OSA.
In this chapter participants will learn about the end-to-end process flow for problem management, measurement model and the metrics, and the benefits and business value that can be gained from problem management.
This module focuses on the end-to-end process flow for access management process, measurement model and the metrics, and the benefits and business value that can be gained from access management as related to OSA.
This module focuses on end-to-end process flow for the service desk function, measurement model and the metrics that would be used to support the service desk function within OSA practices.
This chapter focuses on end-to-end process flow for OSA functions, the roles within each OSA process and generic roles, and the benefits and business value that can be gained from functions as related to OSA.
In this module participants will learn about technology requirements for service management and where / how they would be used within OSA for process implementation, best practices used in order to alleviate challenges and risks when implementing service management technologies.
The daily agenda of the 2-day ITIL OSA Boot Camp Course is detailed below:
As part of your ITIL OSA training, you will receive:
At Invensis, we provide ITIL OSA boot camp course in Madrid in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.
You will achieve 4 credits for this ITIL OSA training which you can use in your journey to become an ITIL Expert.
Yes, the examination fees is included in the course fee.
The ITIL Release, Control, and Validation credential does not have an expiry period and the certification is valid for life.
Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL OSA training course worldwide.
AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules and ITIL MALC Training courses worldwide.
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Madrid, located on the river Manzanares, is the capital of Spain and the largest city in the country. Spread over 6004 sq. km, the city is home to over 3.1 million people. Madrid serves as the political, cultural and economic center of the country and is a major city in Europe for entertainment, fashion, science, and arts. Due to its high economic output and standard of living, Madrid is a major financial center in Southern Europe.
Madrid is a tourist hub in Europe, and its various landmarks and museums draw millions of tourists every year. The Madrid area has a GDP of €203 billion, which accounts for 15% of Spain’s total GDP. The economy of Madrid is driven by the service sector which accounts for 85% of the value added to the economy. Madrid is also a major industrial center and specializes in high-technology production. The largest employers in Madrid are Telefónica, BBVA, Santander, PwC, IBM, Amadeus, Deloitte, and Everis.
The highest average salary in Madrid for professionals in Project Management is €64,265, ITSM is €68,853, and Quality Management is €60,967. Whereas a senior project manager with PMP certification the salary goes up to €70,175, with ITIL certification it goes up to €77,000, and with Six Sigma certification, it goes up to €78,139.
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