Invensis Learning's ITIL Intermediate Service Operation Training Course in Madrid is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL Service Operation Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL SO Certification Course in Madrid is ideal for individuals and enterprises that are looking to gain an in-depth understanding of principles, operational activities, functions, and processes that help organizations and individuals to manage the products and services of an organization.
The main takeaways from this ITIL SO Certification course in Madrid are that you demonstrate a comprehensive understanding of how to coordinate and execute activities that managing the products or services developed during Service Strategy, design, and transition phases of the IT service lifecycle. Participants will receive course completion certificate and 21 PDUs.
We deliver ITIL Intermediate Service Operation Training in Madrid through classroom and live online classroom modes. Enroll now and gain this ITIL Service Operation certification in Madrid today.
- Instructor-led Classroom Training ( Request for Training )
- Instructor-led Online Training ( Request for Training )
- On-site Group Training ( Request for More Information )
- Focused 1-to-1 Training
|Areas of Study||
- Service management as a practice concept and service operation principles, purpose, and objectives
- How processes in ITIL Service Operation interact with other service lifecycle processes
- Roles and responsibilities within ITIL service operation to achieve operational excellence
- Measuring ITIL Service Operation, and more
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|ITIL Service Operation Course Syllabus||
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|ITIL Service Operation Exam Format||
|ITIL Service Operation Exam Fees||
The ITIL Service Operation examination cost in the Spain is USD 330.
|Who Should Attend ITIL Service Operation Certification Training||
Job roles that can benefit from ITIL Service Operation training course in Madrid include, but are not limited to
This module focuses on the purpose, objective, scope, and value to the business of service operation, the context of service operation and service lifecycle, and the service operation fundamentals.
This chapter focuses on service operation principles such as: achieving balance in service operation; providing good service; involvement in other lifecycle stages; operational health; communication; documentation; service operation inputs and outputs.
In this module participants will learn about the purpose, objectives, scope, and value to the business of each process, policies, principles and basic concepts, process activities, methods and techniques, triggers, inputs, outputs, and interfaces, and CSFs and KPIs.
This module focuses on some of the common service operation activities such as IT operations, monitoring and control, server and mainframe management and support, network management, storage and archive, database administration, middleware management, data center management, operational activities of processes covered in other lifecycle stages.
This chapter focuses on understanding functions, service desk function, technical management, and application management function, and service operation organizational structures.
In this module, participants will learn about generic requirements, event management, incident management, request fulfillment, problem management, access management, service desk.
This module focuses on managing change in a service operation, service operation and project management, assessing and managing risk in service operation phase, operational staff in design and transition, and planning and implementing service management technologies.
This chapter focuses on challenges, critical success factors, and risks in service operation phase of the service lifecycle.
The daily agenda of the 2-day ITIL SO Training is detailed below:
At Invensis, we provide ITIL SO training in Madrid in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.
You will achieve 3 credits for this ITIL SO training which you can use in your journey to becoming an ITIL Expert.
Yes, the examination fee is included in the course fee.
The ITIL Service Operation credential does not have an expiry period,and the certification is valid for life.
Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL Service Operation training course worldwide.
AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules, and ITIL MALC Training courses worldwide.
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Madrid, located on the river Manzanares, is the capital of Spain and the largest city in the country. Spread over 6004 sq. km, the city is home to over 3.1 million people. Madrid serves as the political, cultural and economic center of the country and is a major city in Europe for entertainment, fashion, science, and arts. Due to its high economic output and standard of living, Madrid is a major financial center in Southern Europe.
Madrid is a tourist hub in Europe, and its various landmarks and museums draw millions of tourists every year. The Madrid area has a GDP of €203 billion, which accounts for 15% of Spain’s total GDP. The economy of Madrid is driven by the service sector which accounts for 85% of the value added to the economy. Madrid is also a major industrial center and specializes in high-technology production. The largest employers in Madrid are Telefónica, BBVA, Santander, PwC, IBM, Amadeus, Deloitte, and Everis.
The highest average salary in Madrid for professionals in Project Management is €64,265, ITSM is €68,853, and Quality Management is €60,967. Whereas a senior project manager with PMP certification the salary goes up to €70,175, with ITIL certification it goes up to €77,000, and with Six Sigma certification, it goes up to €78,139.
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