ITIL Intermediate CSI Certification Training Course in Tbilisi, Georgia

Invensis Learning's ITIL Intermediate Continual Service Improvement Training Course in Tbilisi is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL CSI Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL CSI Certification Course in Tbilisi is ideal for individuals and enterprises that are looking to gain an in-depth understanding of strategically reviewing products and services produced by following strategy, design, transition, and operation stages.

The main takeaways from this ITIL CSI Certification course in Tbilisi are that you demonstrate a comprehensive understanding of the management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle. Participants will receive course completion certificate and 21 PDUs.

We deliver ITIL CSI Training in Tbilisi through classroom and live online classroom modes. Attend this ITIL CSI certification course from various available weekday and weekend schedules. Enroll now and gain this ITIL CSI certification in Tbilisi today.

ITIL CSI Training in Tbilisi, Georgia

Training Modes

- Instructor-led Classroom Training ( view training dates and cost )

- Instructor-led Online Training ( view training dates and cost )

- On-site Group Training ( request for more information )

- Focused 1-to-1 Training

Areas of Study

- CSI principles, purpose, and objectives

- How CSI processes interact with other service lifecycle processes

- Roles and responsibilities within CSI and the activities to achieve operational excellence

- Measuring CSI performance, and more

- Preparing for ITIL CSI exam

ITIL CSI Training Schedule  Click here to view the ITIL CSI training Schedule in Tbilisi 
ITIL CSI Training Course Syllabus
  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Organizing for Continual Service Improvement
  • Technology Considerations
  • Implementing Continual Service Improvement
  • Challenges, Critical Success Factors, and Risks
 Download detailed Course Syllabus (PDF)
ITIL CSI Course Preview  Click here to view ITIL CSI Course Preview
ITIL CSI Certification Admission Requirements
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organization
ITIL CSI Exam Format
  • Exam Type: Multiple choice examination questions
  • No Of Questions: 08 questions per paper - 28 marks required to pass (out of 40 available) - 70%
  • Exam duration: 90 minutes’ duration
  • Type: Closed book exam
ITIL CSI Training Fees
  • The ITIL CSI Online Training cost in the Georgia is USD 795
 Click here to view the ITIL CSI Training Schedule in Tbilisi
ITIL CSI Exam Fees

The ITIL CSI examination cost in the Georgia is USD 330.

Who should Attend ITIL CSI Certification training

Job roles that can benefit from ITIL CSI Course in Tbilisi include, but are not limited to:

  • IT Operations Manager
  • Technical Manager
  • Team Leaders
  • Service Designers
  • IT Architects
  • IT Consultants
  • IT Service Continuity Managers
  • IT Operations Managers
  • Release Managers
  • Database Administrators
  • Change Owners
Accreditation AXELOS Certified Partner ITIL Training Organization

All Upcoming ITIL CSI Certification Training Schedule in Tbilisi, Georgia

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Invensis Learning ITIL CSI Course Features

  • Interactive instructor-led ITIL CSI training
  • Highly qualified, certified, and accredited trainers
  • ITIL CSI course adhered to global standards
  • AXELOS official ITIL CSI certificate
  • Get ITIL CSI Study Guide created by subject matter experts
  • 97.7% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Achieve 21 PDUs certificate
  • Convenient Weekday/Weekend ITIL CSI training schedule in Tbilisi

Many of our participants in Tbilisi become ITIL CSI certified professional in just 2 to 3 weeks. Our unique training methodology coupled with high-quality ITIL CSI courseware enables our participants to achieve their ITIL CSI certification goal. With a careful assessment of each participant, we assign a trainer who creates a structured approach to the training that helps in achieving desired ITIL CSI results.

At Invensis Learning, we create a ‘Study Smart’ approach for participants taking up ITIL CSI course in Tbilisi. As a training organization, our main objective is to achieve over 97.7% passing success for participants who take up ITIL CSI training with us. The trainer will devise a smart study approach by understanding each participant carefully and devise measures during the training to understand the areas that you are struggling with and create a teaching plan accordingly. At the end of the training, the trainer will share a detailed report and help in creating a customized plan that helps in clearing your ITIL CSI certification exam in Tbilisi.

At Invensis Learning, we believe in holistic learning that encompasses a clear understanding of the concepts rather than memorizing and using flash cards to clear the exam. These short-cuts only help you to a certain extent, but a proper understanding of the concepts helps participants to answer questions of various difficulty levels and ensures it stays with them which help in the real-world application as well. Moreover, the entire training is focused on showcasing minute details of real-world scenarios and mapping it to AXELOS’s ITIL way of thinking.

ITIL CSI Certification Course Syllabus


This module focuses on the purpose, objectives and scope of CSI, contest of Service Transition in ITIL service lifecycle, approach to CSI, business question that a CSI initiative is warranted, and context of CSI in ITIL Service Lifecycle, inputs and outputs to CSI.

In this chapter participants will learn about how success of CSI depends on change within an organization, clear and unambiguous ownership and accountability, CSI register supporting the application of CSI, knowledge management, Deming Cycle’s importance, how CSI can be used to ensure good governance.

This module focuses on the seven step improvement process, policies, principles, and basic concepts, process activities, methods and techniques, critical success factors and key performance indicators, challenges and risks.

In this module participants will learn about when to use assessments and what to assess, how gap analysis can provide insight into the areas that have room for improvement, benchmarking, service measurement, metrics, ROI, service reporting, and more.

This chapter focuses on the roles of service owner, process owner, process manager, process practitioner, CSI manager, nature of activities and the skills required for the seven step improvement process, comparing the CSI manager role with other relevant roles, how RACI can be used to define roles and responsibilities.

This module focuses on what are the technology considerations to be made to implement CSI approach in an enterprise.

In this chapter participants will learn about critical considerations and where to start, the role of governance to CSI, the effect of organizational change for CSI, and a communication strategy and plan.

This module focuses on challenges facing CSI, appropriate critical success factors for CSI, and the risk associated with implementing CSI.

ITIL CSI Training Agenda

The daily agenda of the 2-day ITIL CSI Training is detailed below:

    • Purpose, objectives, scope and value to business
    • The context of Service Transition in ITIL Service Lifecycle
    • The approach to CSI
    • The business question to be asked to ensure that a CSI initiative is warranted
    • The context of CSI in the ITIL Service Lifecycle
    • The inputs and outputs to CSI
    • How the success of CSI depends upon an understanding of change within an organization
    • How success of CSI depends upon a clear and unambiguous ownership and accountability
    • How CSI register supports the application of CSI
    • How CSI drives the adoption of, and is influenced by service level management
    • How knowledge management is a main element of any improvement initiative
    • How the Deming Cycle is critical to both the implementation and application of CSI
    • How CSI can make effective use of the various aspects of service measurement
    • How CSI can be used to ensure good governance where goals are aligned and good management is achieved
    • How frameworks, models, standards and quality systems fully support the concepts embodied in CSI
    • The seven step improvement process
    • Purpose, objective, scope, value to business
    • Policies, principles and basic concepts
    • Process activities, methods and techniques
    • Triggers, Inputs, outputs and interfaces
    • Critical success factors and key performance indicators
    • Challenges and risks
    • How other processes play key roles in the seven step improvement process
    • When to use assessments and what to assess
    • How a gap analysis can provide insight into the areas that have room for improvement
    • Benchmarking
    • Service measurement
    • Metrics
    • Return on investment
    • Service Reporting
    • How problem management supports the activities of CSI
    • How knowledge management supports CSI
    • Service Owner
    • Process Owner
    • Process Manager
    • Process Practitioner
    • CSI Manager
    • The nature of the activities and the skills required for the seven step improvement process
    • Comparing the CSI Manager role with other relevant roles
    • How the responsibility model (RACI) can be used when defining roles and responsibilities in CSI
    • Critical considerations and where to start
    • The role of governance to CSI
    • The effect of organizational change for CSI
    • A communication strategy and plan
    • Challenges facing CSI
    • The appropriate critical success factors for CSI
    • The risk associated with implementing CSI

FAQs on ITIL CSI Training


  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation

As part of your ITIL CSI training, you will receive:

  • Hard copy/soft copy of the course material
  • ITIL CSI syllabus
  • ITIL CSI exam (optional)
  • 21 PDUs certificate

Yes, we have schedules for ITIL CSI training for weekends and weekdays in Tbilisi. Please view our ITIL CSI training schedule in Tbilisi here.

At Invensis, we provide ITIL CSI training in Tbilisi in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

You will achieve 3 credits for this ITIL CSI training which you can use in your journey to become an ITIL Expert.

Yes, the examination fees is included in the course fee.

The ITIL Continual Service Improvement credential does not have an expiry period and the certification is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL CSI training course worldwide.

AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules and ITIL MALC Training courses worldwide.

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