ITIL Intermediate PPO Training and Certification Course in Kumasi, Ghana

• Interactive instructor-led ITIL PPO training
• Highly qualified, certified, and accredited trainers
• ITIL PPO course adhered to global standards

• Get ITIL PPO Study Guide created by subject matter experts
• 97.8% pass success rate
• Get to know industry best practices and case studies

• Prepare better with sample mock tests
• AXELOS official ITIL PPO certificate

The daily agenda of the 3-day ITIL PPO Training is detailed below:

• Day One
• Introduction to Planning, Protection and Optimization
• The value to the business of PPO activities
• The lifecycle within the PPO context
• The purpose and objective of service design as it relates to PPO
• The basic service design principles
• Capacity Management
• The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
• A measurement model and the metrics that would be used to support capacity management within PPO practices
• The benefits and business value that can be gained from capacity management
• Availability Management
• The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
• The benefits and business value that can be gained from availability management
• A measurement model and the metrics that would be used to support availability management within PPO practices
• Day Two
• IT Service Continuity Management (ITSCM)
• The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
• The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
• A measurement model and the metrics used to support ITSCM within PPO practices
• The benefits and business value that can be gained from ITSCM
• Information Security Management
• The end-to-end process flow for security management, including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
• A measurement model and the metrics that would be used to support security management within PPO practices
• The benefits and business value that can be gained from security management
• Demand Management
• The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
• Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages
• The benefits and business value that can be gained from demand management in support of PPO
• Day Three
• The Service Desk
• The complete end-to-end process flow for the service desk function inclusive of design strategy, components, activities and operation, as well as any interfaces with other processes or lifecycle phases
• The service desk validation components and activities (e.g. service desk role, organizational structures, challenges, issues safeguards, etc.) and how these test components are used to ensure service quality within PPO
• A measurement model and the metrics that would be used to support the service desk function within PPO practices
• Planning, Protection and Optimization Roles and Responsibilities
• The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO
• Technology and Implementation Considerations
• Service management tools, where and how they can be used within PPO for process implementation
• The types of tools that support service design as related to PPO
• What best practices should be used in order to alleviate challenges and risks when implementing service management technologies and designing technology architectures