Invensis Learning's ITIL Intermediate Service Operation Training Course in Hong Kong is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL Service Operation Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL SO Certification Course in Hong Kong is ideal for individuals and enterprises that are looking to gain an in-depth understanding of principles, operational activities, functions, and processes that help organizations and individuals to manage the products and services of an organization.
The main takeaways from this ITIL SO Certification course in Hong Kong are that you demonstrate a comprehensive understanding of how to coordinate and execute activities that managing the products or services developed during Service Strategy, design, and transition phases of the IT service lifecycle. Participants will receive course completion certificate.
We deliver ITIL Intermediate Service Operation Training in Hong Kong through classroom and live online virtual modes. Enroll now and gain this ITIL Service Operation certification in Hong Kong today.
- Instructor-led Classroom Training ( Request for Training )
- Instructor-led Online Training ( Request for Training )
- On-site Group Training ( Request for More Information )
- Focused 1-to-1 Training
|Areas of Study||
- Service management as a practice concept and service operation principles, purpose, and objectives
- How processes in ITIL Service Operation interact with other service lifecycle processes
- Roles and responsibilities within ITIL service operation to achieve operational excellence
- Measuring ITIL Service Operation, and more
|IITIL Service Operation Training||Request for the ITIL Service Operation training in Hong Kong|
|ITIL Service Operation Course Duration|
|ITIL Service Operation Course Syllabus||
|ITIL Service Operation Certification Eligibility Criteria||
|ITIL Service Operation Exam Format||
|ITIL Service Operation Exam Fees||
The ITIL Service Operation examination cost in Hong Kong is USD 330.
|Who Should Attend ITIL Service Operation Certification Training||
Job roles that can benefit from ITIL Service Operation training course in Hong Kong include, but are not limited to
This module focuses on the purpose, objective, scope, and value to the business of service operation, the context of service operation and service lifecycle, and the service operation fundamentals.
This chapter focuses on service operation principles such as: achieving balance in service operation; providing good service; involvement in other lifecycle stages; operational health; communication; documentation; service operation inputs and outputs.
In this module participants will learn about the purpose, objectives, scope, and value to the business of each process, policies, principles and basic concepts, process activities, methods and techniques, triggers, inputs, outputs, and interfaces, and CSFs and KPIs.
This module focuses on some of the common service operation activities such as IT operations, monitoring and control, server and mainframe management and support, network management, storage and archive, database administration, middleware management, data center management, operational activities of processes covered in other lifecycle stages.
This chapter focuses on understanding functions, service desk function, technical management, and application management function, and service operation organizational structures.
In this module, participants will learn about generic requirements, event management, incident management, request fulfillment, problem management, access management, service desk.
This module focuses on managing change in a service operation, service operation and project management, assessing and managing risk in service operation phase, operational staff in design and transition, and planning and implementing service management technologies.
This chapter focuses on challenges, critical success factors, and risks in service operation phase of the service lifecycle.
The daily agenda of the 2-day ITIL SO Training is detailed below:
At Invensis, we provide ITIL SO training in Hong Kong in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.
You will achieve 3 credits for this ITIL SO training which you can use in your journey to becoming an ITIL Expert.
Yes, the examination fee is included in the course fee.
The ITIL Service Operation credential does not have an expiry period,and the certification is valid for life.
Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL Service Operation training course worldwide.
AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules, and ITIL MALC Training courses worldwide.
Individuals and Enterprises can make payment for the training through 2 different modes such as –
For more information on payment details, please contact us at email@example.com
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Hong Kong, located on the Pearl River estuary, is a Special Administrative Region of the People’s Republic of China. Hong Kong is one of Four Asian Tigers whose rapid growth rates and development in the second half of the 20th century, has propelled it to the global stage. As a compact high-density city, Hong Kong is efficient in its use of resources, making the most of what is available. The economy of Hong Kong is a highly developed capitalist one, with a total GDP of US $ 429 billion. Their currency, the Hong Kong dollar has been pegged in value to the US dollar since 1983.
Hong Kong’s competitive advantages in advanced producer and professional services combined with the Mainland’s dynamic long-term economic policies, such as Free Trade Zones and “Belt and Road,” has a given it a strong potential to position itself as the financial and business hub of the region.
The largest employers in Hong Kong are Jardine Matheson, Hutchinson, Hospital Authority, The Hong Kong Jockey Club and CLP Power. The highest average salary in Hong Kong for professionals in Project Management is HK$707,490, ITSM is HK$480,701, and Quality Management is HK$620,000. Whereas, a senior project manager with PMP certification in Hong Kong the salary goes up to HK$929,494, with ITIL certification it goes up to HK$826,569, and with Six Sigma certification it goes up to HK$794,634.
(Salary Source: Payscale.com)
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