ITIL Intermediate OSA Certification Course

 

ITIL Intermediate OSA Certification Training

Key Features of ITIL OSA Certification Training

  • 2-Day interactive instructor-led ITIL OSA training
  • Highly qualified, certified, and accredited trainers
  • ITIL OSA course adhered to global standards
  • AXELOS official ITIL OSA certificate
  • Get ITIL OSA Study Guide created by subject matter experts
  • 97.2% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests

Insights about ITIL Intermediate Operational Support and Analysis (OSA) Training Course

Job roles that can benefit from ITIL OSA training include, but are not limited to:

  • Configuration Manager
  • IT Finance Manager
  • Availability Manager
  • System Software
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Database Administrator
  • Problem Manager
  • Network Support

You must satisfy the following eligibility criteria to take the ITIL Intermediate Operational Support and Analysis (OSA) certification examination:

  • You must be ITIL Foundation certified
  • You should have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • 2 to 4 years of professional experience of working in IT service management is considered highly desirable.
  • At least 12 hours of personal study is highly recommended.

Examination Format of ITIL Planning, Protection and Optimization (PPO) Exam:

  • Type: Multiple choice examination questions
  • No Of Questions:Eight scenario-based and gradient-scored questions
  • Result: 28 marks required to pass (out of 40 available), equivalent to 70%
  • Examination duration: 90 minutes

Syllabus of ITIL OSA Training 

  • Introduction to operational support and analysis
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • The service desk
  • Functions and Roles
  • Technology and implementation considerations
Classroom Training

Enroll for Interactive Public Classroom Sessions and Learn from Qualified, Certified and Accredited Trainers

Live Virtual / Live Online Training

Enroll for Instructor-led Live Online Sessions and attend from Anywhere

Corporate Group Training

Cost Effective and Customized Instructor led On-site Group Training for Enterprises

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