ITIL Intermediate OSA Certification Course


test ITIL Intermediate OSA Certification Training

What is ITIL Intermediate Operational Support and Analysis (OSA)?

ITIL Intermediate Operational Support and Analysis (OSA) is a part of the ITIL Intermediate Service Capability stream and is a module that offers four credits for leading up to the ITIL Expert certification.

The ITIL Operation Support and Analysis certification training program will give you the knowledge and skills to apply and implement OSA practices in resolution and support of the IT service management lifecycle for critical ITIL processes, roles, and functional areas. The course also covers issues relating to people, procedures, relationships and infrastructure technology required by the organization to provide cost-effective IT services which are in line with organizational strategy.

Benefits of the ITIL Intermediate Operational Support and Analysis (OSA) course

A part of the ITIL Intermediate Service Capability stream, the ITIL Intermediate Operational Support, and Analysis (OSA) module enables you to build your knowledge of event management; incident management; request fulfillment; problem management; access management; service desk; technical management; IT operations management; and application management.

The credential is ideal for those who want to enhance their role-based responsibilities and their contribution to effective IT service management within an organization that has adopted the ITIL framework.

Why choose the ITIL Intermediate Operational Support and Analysis (OSA) training by Invensis?

Invensis has successfully trained and certified thousands of professionals in this course so far and achieved an enviable 97.2% pass rate for the courses. Our extensive experience allows us to deliver world-class training using a mode of your choice.

Training Delivery Modes

  • ITIL OSA classroom training

    Invensis Learning conducts instructor-led classroom training programs for ITIL Intermediate Operational Support and Analysis (OSA) certification. By learning from certified instructors who incorporate case studies and real-world examples to explain the subject matter, you will be able to get an in-depth understanding of its processes and concepts. Any doubts you may have will also be solved within the training session itself. With practice tests and a hard copy of the course material, you can be confident of clearing the ITIL Intermediate Operational Support and Analysis (OSA) certification examination easily.

  • ITIL OSA online training

    Invensis Learning offers professionals the convenience of instructor-led live online training programs for ITIL Intermediate Operational Support and Analysis (OSA) certification. These instructor-led live virtual sessions allow you log in from a location of your choice and comfort, by using the Internet. In these sessions, our certified instructors will solve all your doubts and will help you to build your understanding of Operational Support and Analysis practices to improve your work performance and achieve your professional goals. We also offer practice tests and a soft copy of the course material to make you prepared and confident when you take the ITIL Intermediate Operational Support and Analysis certification examination and enable you to clear it easily.

ITIL Intermediate Operational Support and Analysis (OSA) practice tests

Taking practice tests is an integral part of your preparation for the ITIL Intermediate OSA certification examination. These tests not only give you an idea of what the certification examination will be like, but also build your confidence. Invensis Learning offers you practice tests which are based on the ITIL Intermediate OSA syllabus and are developed by expert instructors. Detailed answers are provided for your complete clarity regarding the subject matter. 

Selena Baset

I would like to thank Invensis Learning for helping me in achieving my learning goals. The trainer was highly-qualified and helped me to understand the subject in a holistic manner. It was a seamless training experience and I highly recommend Invensis Learning for their expertise in the training and certification domain.

Key Features of ITIL OSA Certification Training

  • 4-Day interactive instructor-led ITIL OSA training
  • Highly qualified, certified, and accredited trainers
  • ITIL OSA course adhered to global standards
  • AXELOS official ITIL OSA certificate
  • Get ITIL OSA Study Guide created by subject matter experts
  • 97.2% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Achieve 30 PDUs certificate

Insights about ITIL Intermediate Operational Support and Analysis (OSA) Training Course

Job roles that can benefit from ITIL OSA training include, but are not limited to:

  • Configuration Manager
  • IT Finance Manager
  • Availability Manager
  • System Software
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Database Administrator
  • Problem Manager
  • Network Support

You must satisfy the following eligibility criteria to take the ITIL Intermediate Operational Support and Analysis (OSA) certification examination:

  • You must be ITIL Foundation certified
  • You should have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • 2 to 4 years of professional experience of working in IT service management is considered highly desirable.
  • At least 12 hours of personal study is highly recommended.

Examination Format of ITIL Planning, Protection and Optimization (PPO) Exam:

  • Type: Multiple choice examination questions
  • No Of Questions:Eight scenario-based and gradient-scored questions
  • Result: 28 marks required to pass (out of 40 available), equivalent to 70%
  • Examination duration: 90 minutes

Syllabus of ITIL OSA Training 

  • Introduction to operational support and analysis
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • The service desk
  • Functions and Roles
  • Technology and implementation considerations
Classroom Training

Enroll for Interactive Public Classroom Sessions and Learn from Qualified, Certified and Accredited Trainers

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Live Virtual / Online Classroom Training

Enroll for Instructor-led Online Classroom Sessions and attend from Anywhere

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Corporate Group Training

Cost Effective and Customized Instructor led On-site Group Trainings for Enterprises

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PEOPLECERT Accredited COBIT 5 Training Organization
PEOPLECERT Accredited PRINCE2 Training Organization
ITIL Training Organization
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DevOps Institute – Registered Education Partner
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