ITIL Intermediate Operational Support and Analysis (OSA) is a part of the ITIL Intermediate Service Capability stream and is a module that offers four credits for leading up to the ITIL Expert certification.
The ITIL Operation Support and Analysis certification training program will give you the knowledge and skills to apply and implement OSA practices in resolution and support of the IT service management lifecycle for critical ITIL processes, roles, and functional areas. The course also covers issues relating to people, procedures, relationships and infrastructure technology required by the organization to provide cost-effective IT services which are in line with organizational strategy.
A part of the ITIL Intermediate Service Capability stream, the ITIL Intermediate Operational Support, and Analysis (OSA) module enables you to build your knowledge of event management; incident management; request fulfillment; problem management; access management; service desk; technical management; IT operations management; and application management.
The credential is ideal for those who want to enhance their role-based responsibilities and their contribution to effective IT service management within an organization that has adopted the ITIL framework.
Invensis has successfully trained and certified thousands of professionals in this course so far and achieved an enviable 97.2% pass rate for the courses. Our extensive experience allows us to deliver world-class training using a mode of your choice.
Invensis Learning conducts instructor-led classroom training programs for ITIL Intermediate Operational Support and Analysis (OSA) certification. By learning from certified instructors who incorporate case studies and real-world examples to explain the subject matter, you will be able to get an in-depth understanding of its processes and concepts. Any doubts you may have will also be solved within the training session itself. With practice tests and a hard copy of the course material, you can be confident of clearing the ITIL Intermediate Operational Support and Analysis (OSA) certification examination easily.
Invensis Learning offers professionals the convenience of instructor-led live online training programs for ITIL Intermediate Operational Support and Analysis (OSA) certification. These instructor-led live virtual sessions allow you log in from a location of your choice and comfort, by using the Internet. In these sessions, our certified instructors will solve all your doubts and will help you to build your understanding of Operational Support and Analysis practices to improve your work performance and achieve your professional goals. We also offer practice tests and a soft copy of the course material to make you prepared and confident when you take the ITIL Intermediate Operational Support and Analysis certification examination and enable you to clear it easily.
Taking practice tests is an integral part of your preparation for the ITIL Intermediate OSA certification examination. These tests not only give you an idea of what the certification examination will be like, but also build your confidence. Invensis Learning offers you practice tests which are based on the ITIL Intermediate OSA syllabus and are developed by expert instructors. Detailed answers are provided for your complete clarity regarding the subject matter.
I would like to thank Invensis Learning for helping me in achieving my learning goals. The trainer was highly-qualified and helped me to understand the subject in a holistic manner. It was a seamless training experience and I highly recommend Invensis Learning for their expertise in the training and certification domain.
Job roles that can benefit from ITIL OSA training include, but are not limited to:
You must satisfy the following eligibility criteria to take the ITIL Intermediate Operational Support and Analysis (OSA) certification examination:
Examination Format of ITIL Planning, Protection and Optimization (PPO) Exam:
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