ITIL Intermediate Service Design (SD) Certification Course

 

ITIL Intermediate Service Design (SD) Certification Training

View Course Schedule

All Upcoming ITIL Service Design Training Schedule


Key Features of ITIL Service Design Certification Training

  • 2 - Day interactive instructor-led ITIL SD training
  • Highly qualified, certified, and accredited trainers
  • ITIL SD course adhered to global standards
  • AXELOS official ITIL SD certificate
  • Get ITIL SD Study Guide created by subject matter experts
  • 98.3% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests

Insights about ITIL Intermediate Service Design Training Course

Job roles that can benefit from ITIL Service Design training include, but are not limited to:

  • Capacity Manager
  • Availability Manager
  • Service Level Manager
  • Business Continuity Manager
  • Service Portfolio Manager

In order to take the ITIL Intermediate Service Design certification examination, you must satisfy the following eligibility criteria:

  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organisation
  • Type: Multiple choice
  • No Of Questions: Eight scenario-based and gradient-scored questions
  • Examination duration: 90 minutes
  • Result: 28 marks required to pass (out of 40 available), equivalent to 70%

Syllabus of ITIL Service Design Training 

  • Introduction to Service Design
  • Service Design Principles
  • Service Design Processes
  • Service Design Technology Related Activities
  • Organising for Service Design
  • Technology Considerations
  • Implementation and Improvement of Service Design
  • Challenges, Critical Success Factors and Risks

ITIL Service Design Training Agenda

The daily agenda of the 2-day ITIL SD Training is detailed below:

  • Purpose, goals, objectives, scope, and value of Service Design
  • The context of Service Design in the ITIL Service Lifecycle
  • Service Design inputs and outputs and use of service design package
  • Holistic Service Design, service composition, and the 4 Ps
  • The five aspects of Service Design
  • The importance of and approach to balanced design
  • Service requirements, business requirements, and drivers
  • Design activities and their constraints
    • Design aspects
    • Designing service solutions
    • Designing supporting systems
    • Design processes
    • Designing measurement systems and metric
    • Service oriented architecture principles
    • Service Design models
  • Purpose, goals, objectives, scope, value to business, policies, principles and basic concepts
  • Service Design processes:
    • Design co-ordination
    • Service catalogue management
    • Service level management
    • Availability management
    • Capacity management
    • IT Service continuity management
    • Information security management
    • Supplier management
    • Service Design activities and techniques within data and information management
    • Service Design activities and techniques associated with application management
  • Functional roles analysis and use of the RACI matrix
  • Functions within Service Design
  • The roles and responsibilities within Service Design
  • Types of tools that would benefit Service Design
  • Requirements for service management tools
  • Service Design issues relating to business impact analysis, service level requirements and risks
  • The six state implementation approach
  • Measurements of Service Design, a pre-requisite for success
  • Challenges and risks
  • Critical success factors and KPIs

Enroll for Interactive Public Classroom Sessions and Learn from Qualified, Certified and Accredited Trainers

Enroll for Instructor-led Live Online Sessions and attend from Anywhere

Cost Effective and Customized Instructor led On-site Group Training for Enterprises

Let us help you with your training requirements

Name *

Email *

Phone Number *

Select Course *

Select Country *

City *

Select Training Delivery Mode


Message

Prefered Mode of Contact

Name *

Work Email *

Phone Number *

Company Name *

Designation *

Size of Group Training *

Select Country *

City *

Select Course *

Select Training Delivery Mode

Message

Prefered Mode of Contact
PMI - Project Management Institute
PEOPLECERT Accredited PRINCE2 Training Organization
ITIL Training Organization