ITIL Intermediate Service Operation (SO) Training and Certification Course

 

ITIL Intermediate Service Operation (SO) Certification Training

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All Upcoming ITIL Service Operation Training Schedule


Key Features of ITIL Service Operation Certification Training

  • 2 - Day interactive instructor-led ITIL SO training
  • Highly qualified, certified, and accredited trainers
  • ITIL SO course adhered to global standards
  • AXELOS official ITIL SO certificate
  • Get ITIL SO Study Guide created by subject matter experts
  • 98.9% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests

Insights about ITIL Intermediate Service Operation Training Course

Job roles that can benefit from ITIL Service Operation training include, but are not limited to:

  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Database Administrator
  • Problem Manager
  • Service Desk and Incident Manager
  • Network Support
  • Security Manager

In order to take the ITIL Intermediate Service Operation certification examination, you must satisfy the following eligibility criteria:

  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organisation
  • Type: Multiple choice
  • No Of Questions: Eight scenario-based and gradient-scored questions
  • Examination duration: 90 minutes
  • Result: 28 marks required to pass (out of 40 available), equivalent to 70%

Syllabus of ITIL Service Operation Training 

  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising for Service Operation
  • Technology Considerations
  • Implementation of Service Operation
  • Challenges, Critical Success Factors and Risks

ITIL Service Operation Training Agenda

The daily agenda of the 2-day ITIL SO Training is detailed below:

  • Purpose, objective, scope, and value to business of service operation
  • The context of service operation and service lifecycle
  • Service operation fundamentals
  • Achieving balance in service operation
  • Providing good service
  • Involvement in other lifecycle stages
  • Operational health
  • Communication
  • Documentation
  • Service operation inputs and outputs
  • Purpose, objectives, scope, and value to business of each process
  • Policies, principles and basic concepts
  • Process activities, methods, and techniques
  • Triggers, inputs, outputs, and interfaces
  • Critical success factors and KPIs
  • Challenges and risks
  • Monitoring and control
  • IT operations
  • Server and mainframe management and support
  • Network management
  • Storage and archive
  • Database administration
  • Directory service management
  • Desktop and mobile device support
  • Middleware management
  • Internet / web management
  • Facilities and data center management
  • DOperational activities of processes covered in other lifecycle stages
  • Improvement of operational activities
  • Functions
  • Service desk function
  • Technical management function
  • Application management function
  • Roles
  • Service operation organisational structures
  • Generic requirements
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • Service desk
  • Managing change in service operation
  • Service operation and project management
  • Assessing and managing risk in service operation
  • Operational staff in design and transition
  • Planning and implementing service management technologies
  • Challenges
  • Critical success factors
  • Risks

Enroll for Interactive Public Classroom Sessions and Learn from Qualified, Certified and Accredited Trainers

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Cost Effective and Customized Instructor led On-site Group Training for Enterprises

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