ITIL Intermediate Service Operation (SO) Certification Training
Key Features of ITIL Service Operation Certification Training
2 - Day interactive instructor-led ITIL SO training- Highly qualified, certified, and accredited trainers
- ITIL SO course adhered to global standards
- AXELOS official ITIL SO certificate
- Get ITIL SO Study Guide created by subject matter experts
- 98.9% pass success rate
- Get to know industry best practices and case studies
- Prepare better with sample mock tests
Insights about ITIL Intermediate Service Operation Training Course
Job roles that can benefit from ITIL Service Operation training include, but are not limited to:
- Security Administrator
- Applications Support
- IT Operations Manager
- Database Administrator
- Problem Manager
- Service Desk and Incident Manager
- Network Support
- Security Manager
In order to take the ITIL Intermediate Service Operation certification examination, you must satisfy the following eligibility criteria:
- You must hold the ITIL Foundation certificate in IT Service Management
- You must have at least 21 contact hours of instruction for the syllabus from an accredited training organisation
- Type: Multiple choice
- No Of Questions: Eight scenario-based and gradient-scored questions
- Examination duration: 90 minutes
- Result: 28 marks required to pass (out of 40 available), equivalent to 70%
Syllabus of ITIL Service Operation Training
- Introduction to Service Operation
- Service Operation Principles
- Service Operation Processes
- Common Service Operation Activities
- Organising for Service Operation
- Technology Considerations
- Implementation of Service Operation
- Challenges, Critical Success Factors and Risks
Download detailed course syllabus
Download (PDF)
Enroll for Interactive Public Classroom Sessions and Learn from Qualified, Certified and Accredited Trainers
Enroll for Instructor-led Live Online Sessions and attend from Anywhere
Cost Effective and Customized Instructor led On-site Group Training for Enterprises
Let us help you with your training requirements
Email us 
Chat with us 
Enquire with us 
