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ITIL Intermediate Service Operation (SO) Training and Certification Course

 

ITIL Intermediate Service Operation (SO) Certification Training

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Key Features of ITIL Service Operation Certification Training

  • 2 - Day interactive instructor-led ITIL SO training
  • Highly qualified, certified, and accredited trainers
  • ITIL SO course adhered to global standards
  • AXELOS official ITIL SO certificate
  • Get ITIL SO Study Guide created by subject matter experts
  • 98.9% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests

Insights about ITIL Intermediate Service Operation Training Course

Job roles that can benefit from ITIL Service Operation training include, but are not limited to:

  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Database Administrator
  • Problem Manager
  • Service Desk and Incident Manager
  • Network Support
  • Security Manager

In order to take the ITIL Intermediate Service Operation certification examination, you must satisfy the following eligibility criteria:

  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organisation
  • Type: Multiple choice
  • No Of Questions: Eight scenario-based and gradient-scored questions
  • Examination duration: 90 minutes
  • Result: 28 marks required to pass (out of 40 available), equivalent to 70%

Syllabus of ITIL Service Operation Training 

  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising for Service Operation
  • Technology Considerations
  • Implementation of Service Operation
  • Challenges, Critical Success Factors and Risks

Download detailed course syllabus

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