ITIL Intermediate Service Operation (SO) Training and Certification Course


ITIL Intermediate Service Operation (SO) Certification Training

What is ITIL Intermediate Service Operation?

The ITIL Intermediate Service Operation certification course will train you in the principles, processes, common activities and functions that help organize IT service operation in a company. You will learn how to take technology into consideration in your decisions and about the factors that are critical for success in service operation.

According to AXELOS, the ITIL Intermediate Service Operation module's core focus lies on the principles, processes, operational activities and functions that help organizations and individuals to manage how their products and services perform successfully.

Benefits of the ITIL Intermediate Service Operation (SO) course

The knowledge gained as part of the Service Operation module helps to: Understand service operation terms and core concepts; analyze service operation principles, understand techniques and their application towards the support and delivery of the services at agreed levels; manage change in service operation; manage challenges, critical success factors and risks; understand the technologies required for service operation across the lifecycle; understand service operation roles and responsibilities; and many more.

Why choose the ITIL Intermediate Service operation (SO) training by Invensis?

Invensis has successfully trained and certified thousands of professionals in this course so far and achieved an enviable 98.9% pass rate for the courses. Our extensive experience allows us to deliver world-class training using a mode of your choice.

Training Delivery Modes

  • ITIL Intermediate Service operation classroom training

    The modular structure of the ITIL Intermediate qualification allows you to choose the certifications that best suit your requirement, based on which area of the ITIL Service Lifecycle you want to focus on. Invensis Learning offers certification classroom sessions for ITIL Intermediate Service Operation where you can gain immense knowledge on this subject.

    This certification is provided by the governing body AXELOS, which licenses organizations to use the ITIL intellectual property, accredits licensed examination institutes, and manages updates to the framework.

    Our highly qualified trainers will take you through the principles, processes, activities, and functions of service operation and its significance for efficient IT service management. By enrolling, you also receive a hard copy of the course content and access to practice tests for further study for the certification examination. Our certification course is accredited by PEOPLECERT.

  • ITIL Intermediate Service Operation (SO) online training

    If you prefer to interact directly with a teacher but are unable to attend classroom sessions, Invensis Learning’s instructor-led live online training courses for ITIL Intermediate Service Operation are the solution. With a reliable net connection and a computer, you can sit in on classes from a location of your convenience.

    With the facility of interacting with our highly qualified trainers and getting your doubts clarified, you will benefit from enhanced understanding. You will also receive a soft copy of the course content, full-length practice tests and PDUs on successful completion of the course.

ITIL Intermediate Service Operation practice tests

Practice tests are an essential part of your preparation for the ITIL Intermediate Service Operation certification examination. They give you an idea of the format of the examination and build your confidence as well.

Invensis Learning provides practice tests that are designed by experienced trainers. Modeled on the ITIL Intermediate Service Operation syllabus, the tests include detailed answers to facilitate your understanding of the subject matter.

Selena Baset

I would like to thank Invensis Learning for helping me in achieving my learning goals. The trainer was highly-qualified and helped me to understand the subject in a holistic manner. It was a seamless training experience and I highly recommend Invensis Learning for their expertise in the training and certification domain.

Key Features of ITIL Service Operation Certification Training

  • 3 - Day interactive instructor-led ITIL SO training
  • Highly qualified, certified, and accredited trainers
  • ITIL SO course adhered to global standards
  • AXELOS official ITIL SO certificate
  • Get ITIL SO Study Guide created by subject matter experts
  • 98.9% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Achieve 24 PDUs certificate

Insights about ITIL Intermediate Service Operation Training Course

Job roles that can benefit from ITIL Service Operation training include, but are not limited to:

  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Database Administrator
  • Problem Manager
  • Service Desk and Incident Manager
  • Network Support
  • Security Manager

In order to take the ITIL Intermediate Service Operation certification examination, you must satisfy the following eligibility criteria:

  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organisation
  • Type: Multiple choice
  • No Of Questions: Eight scenario-based and gradient-scored questions
  • Examination duration: 90 minutes
  • Result: 28 marks required to pass (out of 40 available), equivalent to 70%

Syllabus of ITIL Service Operation Training 

  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising for Service Operation
  • Technology Considerations
  • Implementation of Service Operation
  • Challenges, Critical Success Factors and Risks
Classroom Training

Enroll for Interactive Public Classroom Sessions and Learn from Qualified, Certified and Accredited Trainers

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Live Virtual / Online Classroom Training

Enroll for Instructor-led Online Classroom Sessions and attend from Anywhere

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Corporate Group Training

Cost Effective and Customized Instructor led On-site Group Trainings for Enterprises

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PEOPLECERT Accredited COBIT 5 Training Organization
PEOPLECERT Accredited PRINCE2 Training Organization
ITIL Training Organization
AXELOS Certified Partner
DevOps Institute – Registered Education Partner
ISACA - Information Systems Audit and Control Association
TUV-SUD Accredited Training Organization