ITIL Intermediate SOA Certification Course

 

ITIL Intermediate SOA Certification Training

Key Features of ITIL SOA Certification Training

  • 3 - Day interactive instructor-led ITIL SOA training
  • Highly qualified, certified, and accredited trainers
  • ITIL SOA course adhered to global standards
  • AXELOS official ITIL SOA certificate
  • Get ITIL SOA Study Guide created by subject matter experts
  • 97.6% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests

Insights about ITIL Intermediate Service Offerings and Agreements (SOA) Training Course

Job roles that can benefit from ITIL SOA training include, but are not limited to:

  • IT Management
  • IT Finance Manager
  • Capacity Manager
  • Availability Manager
  • Service Level Manager
  • Business Continuity Manager
  • Service Portfolio Manager
  • Supplier Relationship Manager

You must satisfy the following eligibility criteria to take the ITIL Intermediate Service Offerings and Agreements (SOA) certification examination:

  • You must be ITIL Foundation certified./li>
  • You should have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
  • 2 to 4 years of professional experience of working in IT service management is considered highly desirable.
  • At least 12 hours of personal study is highly recommended.

Examination Format of ITIL Planning, Protection and Optimization (PPO) Exam:

  • Type: Multiple choice examination questions
  • No Of Questions:Eight scenario-based and gradient-scored questions
  • Result: 28 marks required to pass (out of 40 available), equivalent to 70%
  • Examination duration: 90 minutes

Syllabus of ITIL SOA Training

  • Introduction to service offerings and agreements (SOA)
  • Service portfolio management
  • Service catalogue management
  • Service level management
  • Demand management
  • Supplier management
  • Financial Management for IT services
  • Business relationship management
  • SOA roles and responsibilities
  • Technology and implementation considerations
Classroom Training

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Cost Effective and Customized Instructor led On-site Group Training for Enterprises

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