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ITIL Intermediate Service Strategy (SS) Training and Certification Course

 

ITIL Intermediate Service Strategy (SS) Certification Training

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All Upcoming ITIL Service Strategy Training Schedule


Key Features of ITIL Service Strategy Certification Training

  • 2 - Day interactive instructor-led ITIL SS training
  • Highly qualified, certified, and accredited trainers
  • ITIL SS course adhered to global standards
  • AXELOS official ITIL Service Strategy certificate
  • ITIL SS Study Guide created by subject matter experts
  • 98.7% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests

Insights about ITIL Intermediate Service Strategy Training Course

Job roles that can benefit from ITIL Service Strategy training include, but are not limited to

  • CIOs
  • CTOs
  • IT Managers
  • Supervisory Staff
  • Team Leaders
  • Designers
  • Architects
  • Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers
  • ITSM Trainers

In order to take the ITIL Intermediate Service Strategy certification examination, you must satisfy the following eligibility criteria:

  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organisation
  • Type: Multiple choice
  • No Of Questions: Eight scenario-based and gradient-scored questions
  • Examination duration: 90 minutes
  • Result: 28 marks required to pass (out of 40 available), equivalent to 70%

Syllabus of ITIL Intermediate Service Strategy Training 

  • Introduction to ITIL Intermediate Service Strategy
  • Service Strategy Principles
  • Service Strategy Processes
  • Governance
  • Organizing for Service Strategy
  • Technology Considerations
  • Implementing Service Strategy
  • Challenges, Critical Success Factors and Risks

Download detailed course syllabus

Download (PDF)

ITIL Service Strategy Training Agenda

The daily agenda of the 2-day ITIL SS Training is detailed below:

  • Purpose
  • Objectives
  • Scope
  • Value to business
  • Service strategy principles
  • Approach to deciding a strategy
  • Strategy and opposing dynamics
  • Outperforming competitors
  • The 4Ps of service strategy
  • Services
  • Value
  • Utility and warranty
  • Assets
  • Service providers
  • Defining services
  • Strategies for customer satisfaction
  • Service economics
  • Sourcing strategy
  • Strategy inputs and outputs with the service lifecycle
  • Strategy management for IT Services
  • Purpose, objective, scope, value to business
  • Policies, principles and basic concepts
  • Process activities, methods, and techniques
  • Triggers, inputs, outputs, and interfaces
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Service portfolio management
  • Financial management for IT Services
  • Demand management
  • Business relationship management
  • Governance
  • Setting the strategy for governance
  • Evaluate, direct, monitor
  • Governance framework
  • What is IT governance
  • Governance bodies
  • How service strategy relates to governance
  • Organizational departmentalization
  • Organizational design
  • The role of service owner and business relationship manager
  • Strategy, portfolio, financial and demand roles
  • Service automation
  • Service interfaces
  • Implementation through the lifecycle
  • Following a lifecycle approach
  • The impact of service strategy on other lifecycle stages
  • Challenges
  • Risks
  • Critical success factors

Enroll for Interactive Public Classroom Sessions and Learn from Qualified, Certified and Accredited Trainers

Enroll for Instructor-led Live Online Sessions and attend from Anywhere

Cost Effective and Customized Instructor led On-site Group Training for Enterprises

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