ITIL MALC Certification Course

 

ITIL MALC Certification Training

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All Upcoming ITIL MALC Training Schedule


Key Features of ITIL MALC Certification Training

  • 4 - Day interactive instructor-led ITIL MALC training
  • Highly qualified, certified, and accredited trainers
  • ITIL MALC course adhered to global standards
  • AXELOS official ITIL MALC certificate
  • Get ITIL MALC Study Guide created by subject matter experts
  • 96.6% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests

Insights about ITIL MALC Training Course

Job roles that can benefit from ITIL MALC course include, but are not limited to:

  • IT Specialists
  • IT Technical Service Specialists (IT, Security, Infrastructure Services, Systems, etc)
  • Chief Information Officers
  • Senior IT Managers
  • IT Managers
  • Supervisors
  • IT Professionals
  • IT Operations Practitioners
  • IT Development Practitioners
  • You must have achieved a minimum of 17 credits from balanced study of ITIL Foundation and Intermediate modules
  • You must have at least 30 hours of formal instruction from an accredited training organization
  • Type: Multiple choice questions examination questions
  • No Of Questions:10 questions per paper
  • Examination duration: 120 minutes’ duration
  • Type: Closed book

Syllabus of ITIL MALC Training 

  • Key concepts of the Service Lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the Service Lifecycle
  • Managing services across the Service Lifecycle
  • Governance and organisation
  • Measurement
  • Implementing and improving service management capability

ITIL MALC Training Agenda

The daily agenda of the 4-day ITIL MALC Training is detailed below:

    • Managing services and service management
    • The Service Lifecycle
    • Service value across the different stages of the Service Lifecycle
    • Other key concepts
    • Co-ordination of business relationship management across the Service Lifecycle, and the role of business relationship management in communication
    • Stakeholder management and communication
    • The value of good communication and ensuring its flow across the Service Lifecycle
    • The integration of service management processes through the Service Lifecycle
    • The impact of service strategy on other Service Lifecycle stages
    • The value of a Service Lifecycle perspective when designing service solutions
    • The inputs and outputs of processes and stages in the Service Lifecycle
    • The value to business and the interfaces of all processes in the ITIL Service Lifecycle
    • Identification and assessment of customer and stakeholder needs and requirements across all Service Lifecycle stages, and ensuring appropriate priority is given to them
    • How the service design package provides a link between service design, service transition and service operation
    • Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required Service Lifecycle stages
    • Implementing and improving services, using key sources of information for identifying the need for improvement
    • The challenges, critical success factors and risks of the Service Lifecycle stages, and potential conflicts and competing issues across the Service Lifecycle
    • Governance
    • Organizational structure, skills and competence
    • Service provider types and service strategies
    • Measuring and demonstrating business value
    • Determining and using metrics
    • Design and development of measurement frameworks and methods
    • Monitoring and control systems
    • Use of event management tools to increase visibility of the infrastructure and IT service delivery
    • Implementing service management
    • Assessing service management
    • Improving service management
    • Key considerations for the implementation and improvement of both the service management practice and the services themselves
    • Key considerations when planning and implementing service management technologies

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