ITIL MALC Certification Training

• 4 - Day interactive instructor-led ITIL MALC training
• Highly qualified, certified, and accredited trainers
• ITIL MALC course adhered to global standards

• AXELOS official ITIL MALC certificate
• Get ITIL MALC Study Guide created by subject matter experts
• 96.6% pass success rate

• Get to know industry best practices and case studies
• Prepare better with sample mock tests

• Key concepts of the Service Lifecycle
• Communication and stakeholder management
• Integrating service management processes across the Service Lifecycle

• Managing services across the Service Lifecycle
• Governance and organisation

• Measurement
• Implementing and improving service management capability

The daily agenda of the 4-day ITIL MALC Training is detailed below:

• Day One
• Key Concepts of the Service Lifecycle
• Managing services and service management
• The Service Lifecycle
• Service value across the different stages of the Service Lifecycle
• Other key concepts
• Communication and Stakeholder Management
• Co-ordination of business relationship management across the Service Lifecycle, and the role of business relationship management in communication
• Stakeholder management and communication
• The value of good communication and ensuring its flow across the Service Lifecycle
• Day Two
• Integrating Service Management Processes Across the Service Lifecycle
• The integration of service management processes through the Service Lifecycle
• The impact of service strategy on other Service Lifecycle stages
• The value of a Service Lifecycle perspective when designing service solutions
• The inputs and outputs of processes and stages in the Service Lifecycle
• The value to business and the interfaces of all processes in the ITIL Service Lifecycle
• Day Three
• Managing Services Across the Service Lifecycle
• Identification and assessment of customer and stakeholder needs and requirements across all Service Lifecycle stages, and ensuring appropriate priority is given to them
• How the service design package provides a link between service design, service transition and service operation
• Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required Service Lifecycle stages
• Implementing and improving services, using key sources of information for identifying the need for improvement
• The challenges, critical success factors and risks of the Service Lifecycle stages, and potential conflicts and competing issues across the Service Lifecycle
• Governance and Organization
• Governance
• Organizational structure, skills and competence
• Service provider types and service strategies
• Day Four
• Measurement
• Measuring and demonstrating business value
• Determining and using metrics
• Design and development of measurement frameworks and methods
• Monitoring and control systems
• Use of event management tools to increase visibility of the infrastructure and IT service delivery
• Implementing and Improving Service Management Capability
• Implementing service management
• Assessing service management
• Improving service management
• Key considerations for the implementation and improvement of both the service management practice and the services themselves
• Key considerations when planning and implementing service management technologies