ITIL Practitioner Certification Training

 

ITIL Practitioner Certification Training

ITIL Practitioner Course Features

  • Interactive instructor-led ITIL Practitioner training
  • Highly qualified, certified, and accredited trainers
  • ITIL Practitioner course adhered to global standards
  • Interact with co-participants from diverse backgrounds
  • 96% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Student Study Guide prepared by subject matter experts

Insights about ITIL Practitioner Training Course

Job roles that can benefit from ITIL Practitioner certification training include, but are not limited to:

  • CTOs
  • CIOs
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT security managers
  • IT consultants
  • IT audit managers
  • ITSM trainers, and more
  • Type: Multiple choice examination questions
  • No Of Questions: 40 questions
  • Examination duration: 135 minutes duration
  • Open/Closed book: Open book: ITIL Practitioner Guidance publication is allowed for reference during the examination.
  • Result: 70% required to pass

In order to appear for the examination participants should have passed the ITIL Foundation exam.

The course structure or outline of the instructor-led ITIL Practitioner exam preparation training program is as follows:

  • IT Service Management concepts that are important drivers of continual service improvement
  • Applying the ITSM guiding principles in a real world context
  • Applying the CSI approach to manage improvements in a given organizational context
  • Using metrics and measurement to enable continual service improvement
  • Communicating effectively to enable continual service improvement
  • Applying organizational change management to support continual service improvement

 

Syllabus of ITIL Practitioner Training

  • IT Service Management concepts that are important drivers of continual service improvement
  • Applying the ITSM guiding principles in a real world context
  • Applying the CSI approach to manage improvements in a given organizational context
  • Using metrics and measurement to enable continual service improvement
  • Communicating effectively to enable continual service improvement
  • Applying organizational change management to support continual service improvement

ITIL Practitioner Training Agenda

The daily agenda of the 2-day ITIL Practitioner training is detailed below:

    • Module 1 - IT Service Management concepts
    • Module 2 - Applying the ITSM guiding principles in a real world context
    • Module 3 - Applying the CSI approach to manage improvements in a given organizational context
    • Exam preparation questions and summary
    • Tips and exam strategy
    • Daily review
      • Module 4 - Using metrics and measurement to enable continual service improvement
      • Module 5 - Communicating effectively to enable continual service improvement
      • Module 6 - Applying organizational change management to support continual service improvement
      • Exam preparation questions and summary
      • Tips and exam strategy
      • Study & Exam Advice
      • Course Review & Close

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