ITIL Practitioner Certification Training

 

ITIL Practitioner Certification Training

Insights about ITIL Practitioner Training Course

Job roles that can benefit from ITIL Practitioner certification training include, but are not limited to:

  • CTOs
  • CIOs
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT security managers
  • IT consultants
  • IT audit managers
  • ITSM trainers, and more
  • Type: Multiple choice examination questions
  • No Of Questions: 40 questions
  • Examination duration: 135 minutes duration
  • Open/Closed book: Open book: ITIL Practitioner Guidance publication is allowed for reference during the examination.
  • Result: 70% required to pass

In order to appear for the examination participants should have passed the ITIL Foundation exam.

The course structure or outline of the instructor-led ITIL Practitioner exam preparation training program is as follows:

  • IT Service Management concepts that are important drivers of continual service improvement
  • Applying the ITSM guiding principles in a real world context
  • Applying the CSI approach to manage improvements in a given organizational context
  • Using metrics and measurement to enable continual service improvement
  • Communicating effectively to enable continual service improvement
  • Applying organizational change management to support continual service improvement

 

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Cost Effective and Customized Instructor led On-site Group Training for Enterprises

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