ITIL Intermediate Service Transition (ST) Training and Certification Course in Kingston, Jamaica

Invensis Learning's ITIL Intermediate Service Transition Course in Kingston is delivered by highly qualified trainers with extensive IT Service Management experience.This AXELOS's ITIL Service Transition Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL ST Certification Course in Kingston is ideal for individuals and enterprises that are looking to gain an in-depth understanding of how service transition can be applied to other stages of the IT Service Lifecycle with new or revised resources created during the Service Strategy and Service Design phases.

The main takeaways from this ITIL ST Certification course in Kingston of aligning new services with organizational requirements and business operations; planning and managing resources to package, build, test and deploy a successful release; ensuring the service can be managed and supported in accordance with organization's requirement.Participants will receive course completion certificate.

We deliver ITIL Intermediate Service Transition Training in Kingston through classroom and live online virtual modes. Enroll now and gain this ITIL Service Transition certification in Kingston today.

ITIL Service Transition Training in Kingston, Jamaica

Training Modes

- Instructor-led Classroom Training ( Request for Training )

- Instructor-led Online Training ( Request for Training )

- On-site Group Training ( Request for More Information )

- Focused 1-to-1 Training

Areas of Study

-Service Transition principles, purpose, and objectives

-How process in Service Transition interact with other processes of service lifecycle

-Roles and responsibilities within ITIL Service Transition

-Measuring ITIL Service Transition, and more

ITIL Service Transition Training Request for the ITIL Service Transition training in Kingston
ITIL Service Transition Course Duration

2 days (   view daywise training agenda )

ITIL Service Transition Course Syllabus
  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes
  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Transition Planning and Support
  • Knowledge Management
  • Managing People through Service Transition
  • Organization for Service Transition
  • Technology Considerations
  • Implementing and Improving Service Transition
  • Challenges, Critical Success Factors, and Risks
Download detailed ITIL Service Transition Course Syllabus (PDF)
ITIL Service Transition Certification Eligibility Criteria
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organization
ITIL Service Transition Exam Format
  • Multiple choice examination questions
  • 08 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes duration
  • Closed book
ITIL Service Transition Exam Fees

The ITIL Service Transition examination cost in Jamaica is USD 330.

Who Should Attend ITIL Service Transition Certification Training

Job roles that can benefit from ITIL Service Transition training course in Kingston include, but are not limited to

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Managers
  • Supervisory staff
  • Team Leaders
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers
  • Configuration Managers
  • Change Managers
  • ITSM Trainers

Request this ITIL Service Transition Course for Corporate Group Training in Kingston, Jamaica

Corporate Group Training Tailored to your
Organizational Needs

Training delivery modes for effective learning






Live Online


1 to 1

ITIL Service Transition Course Features

  • Interactive instructor-led ITIL ST training
  • Highly qualified, certified, and accredited trainers
  • ITIL ST course adhered to global standards
  • Get ITIL ST Study Guide created by subject matter experts
  • 98% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with mock sample tests
  • Axelos official ITIL ST certificate

ITIL Service Transition Certification Course Syllabus


This module focuses on the purpose, objectives, scope, and value to the business, and the context of service transition in ITIL service lifecycle.

This chapter focuses on the key policies and principles that aid effective service transition, optimizing service transition performance and typical metrics, and service transition inputs and outputs.

In this module participants will learn about the purpose, objectives, scope, and value to the business, process activities, methods and techniques, and CSFs and KPIs.

This module focuses managing communication and commitment, managing organizational and stakeholder change, and stakeholder management.

This chapter focuses on organizational development, the role of technical and application management, the organizational context for transitioning a service, service transition roles and responsibilities, and the relationship of service transition to other lifecycle phases.

In this module, participants will learn about technology requirements for service transition that support lifecycle as a whole.

This chapter focuses on key activities in the introduction of service transition, an integrated approach to service transition processes, and implementing service transition in virtual or cloud environment.

In this module, participants will learn about challenges facing service transition, measurement through analyzing CSFs, potential implementation risks, external factors that affect the approach to service transition.

ITIL Service Transition Training Agenda

The daily agenda of the 2-day ITIL ST Training is detailed below:

  • Purpose, objectives, scope, and value to business
  • The context of Service Transition in ITIL Service Lifecycle
  • The key policies and best practice principles that aid effective Service Transition
  • Optimising Service Transition performance and typical metrics that can be used
  • Service Transition inputs and outputs by Lifecycle stage
  • Purpose, objectives, scope, and value to business
  • Policies, principles and basic concepts
  • Process activities, methods, and techniques
  • Triggers, inputs, outputs, and interfaces
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Managing communication and commitment
  • Managing organisational and stakeholder change
  • Stakeholder management
  • Organisational Development
  • Role of Technical and application management function in Service Transition
  • Organisational context for transitioning a service
  • Service Transition roles and responsibilities
  • The relationship of Service Transition to other lifecycle phases
  • Technology requirements for Service Transition that support service lifecycle as a whole
  • Key activities in the introduction of Service Transition
  • An integrated approach to Service Transition processes
  • Implementing Service Transition in virtual or cloud environment
  • Challenges facing Service Transition
  • Measurement through analysing critical success factors
  • Potential implementation risks that could affect services currently in transition and being planned
  • External factors that affect the approach to Service Transition

FAQs on ITIL Service Transition Training


  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation
  • Hard copy/soft copy of the course material
  • ITIL Service Transition syllabus
  • ITIL ST exam (optional)

At Invensis, we provide ITIL ST training in Kingston in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

You will achieve 3 credits for this ITIL ST training which you can use in your journey to becoming an ITIL Expert.

Yes, the examination fee is included in the course fee.

The ITIL Service Transition credential does not have an expiry period, and the certification is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL Service Transition training course worldwide.

AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules, and ITIL MALC Training courses worldwide.

Individuals and Enterprises can make payment for the training through 2 different modes such as –

  • Request for Invoice
  • Wire Transfer

For more information on payment details, please contact us at

You can call us, leave your query on Live Chat for instant support, or Request a Call Back to have your query resolved.

Select from a range of combo courses
and get amazing discounts. Enroll Today!

Get Combo Offers

Invest and empower your teams.
Training that suit your corporate budget.

Request for Quote

Enroll for Interactive Public Classroom Sessions in Jamaica and Learn from Qualified, Certified and Accredited Trainers

View Training Schedule

Enroll for Instructor-led Live Online Sessions and attend from Anywhere

View Training Schedule

Cost Effective and Customised Instructor led On-site Group Training for Enterprises in Jamaica

Request for Quote

Let us help you with your training requirements

Name *

Email *

Phone Number *

Select Course *

Select Country *

City *

Select Training Delivery Mode

Job Title *


Prefered Mode of Contact

Name *

Work Email *

Phone Number *

Company Name *

Job Title *

Size of Group Training *

Select Country *

City *

Select Course *

Select Training Delivery Mode *


Prefered Mode of Contact

50,000+ professionals trained globally

Highly qualified and accredited trainers

Rated with 95% training satisfaction

Superior quality of courseware that enhances learning experience

A trusted training partner for many Fortune 500 companies

Customized training available for individuals and enterprises in Jamaica

PMI - Project Management Institute
PEOPLECERT Accredited PRINCE2 Training Organization
ITIL Training Organization