ITIL Intermediate CSI Certification Training Course in Sapporo, Japan

Invensis Learning's ITIL Intermediate Continual Service Improvement Training Course in Sapporo is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL CSI Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL CSI Certification Course in Sapporo is ideal for individuals and enterprises that are looking to gain an in-depth understanding of strategically reviewing products and services produced by following strategy, design, transition, and operation stages.

The main takeaways from this ITIL CSI Certification course in Sapporo are that you demonstrate a comprehensive understanding of the management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle. Participants will receive course completion certificate.

We deliver ITIL CSI Training in Sapporo through classroom and live online virtual modes. Enroll now and gain this ITIL CSI certification in Sapporo today.

ITIL CSI Training in Sapporo, Japan

Training Modes

- Instructor-led Classroom Training ( Request for Training )

- Instructor-led Online Training ( Request for Training )

- On-site Group Training ( Request for More Information )

- Focused 1-to-1 Training

Areas of Study

- CSI principles, purpose, and objectives

- How CSI processes interact with other service lifecycle processes

- Roles and responsibilities within CSI and the activities to achieve operational excellence

- Measuring CSI performance, and more

- Preparing for ITIL CSI exam

ITIL CSI Training  Request for the ITIL CSI training in Sapporo 
ITIL CSI Course Duration

2 days (   view daywise training agenda )

ITIL CSI Training Course Syllabus
  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Organizing for Continual Service Improvement
  • Technology Considerations
  • Implementing Continual Service Improvement
  • Challenges, Critical Success Factors, and Risks
 Download detailed Course Syllabus (PDF)
ITIL CSI Course Preview  Click here to view ITIL CSI Course Preview
ITIL CSI Certification Eligibility Criteria
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organization
ITIL CSI Exam Format
  • Exam Type: Multiple choice examination questions
  • No Of Questions: 08 questions per paper - 28 marks required to pass (out of 40 available) - 70%
  • Exam duration: 90 minutes’ duration
  • Type: Closed book exam
ITIL CSI Exam Fees

The ITIL CSI examination cost in Japan is USD 330.

Who should Attend ITIL CSI Certification training

Job roles that can benefit from ITIL CSI Course in Sapporo include, but are not limited to:

  • IT Operations Manager
  • Technical Manager
  • Team Leaders
  • Service Designers
  • IT Architects
  • IT Consultants
  • IT Service Continuity Managers
  • IT Operations Managers
  • Release Managers
  • Database Administrators
  • Change Owners

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ITIL CSI Course Features

  • Interactive instructor-led ITIL CSI training
  • Highly qualified, certified, and accredited trainers
  • ITIL CSI course adhered to global standards
  • Get ITIL CSI Study Guide created by subject matter experts
  • 97.7% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • AXELOS official ITIL CSI certificate

ITIL CSI Certification Course Syllabus


This module focuses on the purpose, objectives and scope of CSI, contest of Service Transition in ITIL service lifecycle, approach to CSI, business question that a CSI initiative is warranted, and context of CSI in ITIL Service Lifecycle, inputs and outputs to CSI.

In this chapter participants will learn about how success of CSI depends on change within an organization, clear and unambiguous ownership and accountability, CSI register supporting the application of CSI, knowledge management, Deming Cycle’s importance, how CSI can be used to ensure good governance.

This module focuses on the seven step improvement process, policies, principles, and basic concepts, process activities, methods and techniques, critical success factors and key performance indicators, challenges and risks.

In this module participants will learn about when to use assessments and what to assess, how gap analysis can provide insight into the areas that have room for improvement, benchmarking, service measurement, metrics, ROI, service reporting, and more.

This chapter focuses on the roles of service owner, process owner, process manager, process practitioner, CSI manager, nature of activities and the skills required for the seven step improvement process, comp