Invensis Learning's ITIL MALC Training Course in Nairobi is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS's ITIL Expert Certification is one of the most industry-recognized IT Security management certifications for IT professionals all across the world. This ITIL Managing Across the Life Cycle Certification Course in Nairobi is ideal for individuals and enterprises who are looking to demonstrate ITIL qualification scheme and the knowledge in its entirety.
The main takeaways from this ITIL MALC Certification course in Nairobi are that you demonstrate comprehensive understanding of comprehensive knowledge on governance and organizational structure, integrating lifecycle stages and their processes, implementing and improving services that improve customer satisfaction. Participants will receive course completion certificate.
We deliver ITIL MALC Training in Nairobi through classroom and live online virtual modes. Enroll now and gain this ITIL MALC certification in Nairobi today.
- Instructor-led Classroom Training ( Request for Training )
- Instructor-led Online Training ( Request for Training )
- On-site Group Training ( Request for More Information )
- Focused 1-to-1 Training
|Areas of Study||
- Key concepts of ITIL Service Lifecycle
- Communication and stakeholder management that is relevant to IT Service Management
- Establishing and managing governance
- Measuring IT services and associated processes and activities
- Prepare and pass for ITIL MALC exam, and more
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|ITIL MALC Course Duration|
|ITIL MALC Training Course Syllabus||
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|ITIL MALC Certification Eligibility Criteria||
|ITIL MALC Exam Format||
|ITIL MALC Exam Fees||
The ITIL MALC examination cost in Kenya is USD 330.
|Who should Attend ITIL MALC Certification training||
Job roles that can benefit from ITIL MALC training course in Nairobi include, but are not limited to:
This module focuses on managing services and service management, the service lifecycle, service value across the different stages of the service lifecycle, and other key concepts.
This chapter focuses on co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication, stakeholder management and communication, the value of good communication and ensuring its flow across the service lifecycle.
In this module participants will learn about the integration of service management processes through the Service Lifecycle, the impact of service strategy on other Service Lifecycle stages, the value of a Service Lifecycle perspective when designing service solutions, the inputs and outputs of processes and stages in the Service Lifecycle, and the value to business and the interfaces of all processes in the ITIL Service Lifecycle.
This module focuses on identification and assessment of customer and stakeholder needs and requirements across all Service Lifecycle stages, how the service design package provides a link between service design, service transition and service operation, managing cross-lifecycle processes, implementing and improving services, using key sources of information for identifying the need for improvement, and the challenges, critical success factors and risks of the Service Lifecycle stages.
In this chapter participants will learn about governance, organizational structure, skills and competence, and service provider types and service strategies.
This module focuses on measuring and demonstrating business value, how to use metrics, design and development of measurement frameworks and methods, monitoring and control systems, and use of event management tools to increase visibility of the infrastructure and IT service delivery.
This chapter focuses on implementing service management, assessing service management, improving service management, key considerations for implementation and improvement of service management practice and services, and key considerations while planning and implementing service management technologies.
The daily agenda of the 4-day ITIL MALC Training is detailed below:
As part of your ITIL MALC training, you will receive:
At Invensis, we provide ITIL MALC training in Nairobi in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.
You will achieve 5 credits for this ITIL MALC training which you can use in your journey to become an ITIL Expert.
Yes, the examination fees is included in the course fee.
The ITIL Managing Across the Lifecycle credential does not have an expiry period and the certification is valid for life.
Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL MALC training course worldwide.
AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules and ITIL MALC Training courses worldwide.
Individuals and Enterprises can make payment for the training through 2 different modes such as –
For more information on payment details, please contact us at firstname.lastname@example.org
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Nairobi is the capital of Kenya and its largest city with a population of 6.5 million people. It is located in the African Great Lakes region, where it is among the biggest cities. Several hundred international organizations and certain UN organizations are based in Kenya, highlighting its importance in the region. The Nairobi Securities Exchange is the largest of its kind in Africa and makes around 10 million trades daily.
The economy of Nairobi is driven by the large tourism industry and manufacturing sector. Nairobi is a major financial center in Africa. The city contributes to nearly 40% of Kenya’s US $145.650 billion GDP. The largest employers in Nairobi are Gulf African Bank, Kenya Airports Authority, Kenya Airways, Kenya Commercial Bank Group, Kenya Electricity Generating Company (KenGen), Mumias Sugar Company, National Oil Corporation of Kenya, and National Social Security Fund.
The highest average salary in Nairobi for professionals in Project Management is $97,704, ITSM is $61,042, and Quality Management is $45,150. Whereas a senior project manager with PMP certification the salary goes up to $118,604, with ITIL certification it goes up to $87,034, and with Six Sigma certification, it goes up to $54,350.
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