ITIL Intermediate Service Operation (SO) Training and Certification Course in Tripoli, Libya

Invensis Learning's ITIL Intermediate Service Operation Training Course in Tripoli is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL Service Operation Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL SO Certification Course in Tripoli is ideal for individuals and enterprises that are looking to gain an in-depth understanding of principles, operational activities, functions, and processes that help organizations and individuals to manage the products and services of an organization.

The main takeaways from this ITIL SO Certification course in Tripoli are that you demonstrate a comprehensive understanding of how to coordinate and execute activities that managing the products or services developed during Service Strategy, design, and transition phases of the IT service lifecycle. Participants will receive course completion certificate and 21 PDUs.

We deliver ITIL Intermediate Service Operation Training in Tripoli through classroom and live online classroom modes. Attend this ITIL SO certification course from various available weekday and weekend schedules. Enroll now and gain this ITIL Service Operation certification in Tripoli today.

ITIL Service Operation Training in Tripoli, Libya

Training Modes

- Instructor-led Classroom Training  view training dates and cost)

- Instructor-led Online Training (view training dates and cost)

- On-site Group Training  request for more information)

- Focused 1-to-1 Training

Areas of Study

- Service management as a practice concept and service operation principles, purpose, and objectives

- How processes in ITIL Service Operation interact with other service lifecycle processes

- Roles and responsibilities within ITIL service operation to achieve operational excellence

- Measuring ITIL Service Operation, and more

IITIL Service Operation Training Schedule  Click here to view the ITIL Service Operation training schedule in Tripoli  
ITIL Service Operation Course Syllabus
  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Service Operation Activities
  • Organizing for Service Operation
  • Technology Considerationss
  • Implementation of Service Operation
  • Challenges, Critical Success Factors, and Risks
 Download detailed ITIL Service Operation Course Syllabus (PDF)
ITIL Service Operation Course Preview  Click here to view ITIL Service Operation Course Preview
Admission Requirements
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organization
ITIL Service Operation Exam Format
  • Multiple choice examination questions
  • 08 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book
ITIL Service Operation Training Fees
  • The ITIL Service Operation online training cost in the Libya is USD 1095
 Click here to view the ITIL Service Operation Training Schedule in Tripoli
ITIL Service Operation Exam Fees

The ITIL Service Operation examination cost in the Libya is USD 295.

Who Should Attend ITIL Service Operation Certification Training

Job roles that can benefit from ITIL Service Operation training course in Tripoli include, but are not limited to

  • Release Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Database Administrator
  • Problem Manager
  • Service Desk and Incident Manager
  • Network Support
  • Security Manager
Accreditation AXELOS Certified Partner ITIL Training Organization

All Upcoming ITIL Service Operation Certification Training Schedule in Tripoli, Libya

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Need Customized dates? Click Here to opt for 1-to-1 Training

5% discount applied

Fee includes Certification Exam

Guaranteed Quality
Guaranteed Success

Invensis Learning ITIL Service Operation Course Features

  • Interactive instructor-led ITIL SO training
  • Highly qualified, certified, and accredited trainers
  • ITIL SO course adhered to global standards
  • Axelos official ITIL SO certificate
  • Get ITIL SO Study Guide created by subject matter experts
  • 98.7% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with mock sample tests
  • Achieve 21 PDUs certificate
  • Convenient Weekday/Weekend ITIL SS training schedule in Tripoli
 

Many of our participants in Tripoli become ITIL Service Operation certified professional in just 2 to 3 weeks. Our unique training methodology coupled with high-quality ITIL SO courseware enables our participants to achieve their ITIL Service Operation certification goal. With a careful assessment of each participant, we assign a trainer who creates a structured approach to the training that helps in achieving desired ITIL SO results.

At Invensis Learning, we create a ‘Study Smart’ approach for participants taking up ITIL Service Operation course in Tripoli. As a training organization, our main objective is to achieve over 98.9% passing success for participants who take up ITIL SO training with us. The trainer will devise a smart study approach by understanding each participant carefully and devise measures during the training to understand the areas that you are struggling with and create a teaching plan accordingly. At the end of the training, the trainer will share a detailed report and help in creating a customized plan that helps in clearing your ITIL Service Operation certification exam in Tripoli.

At Invensis Learning, we believe in holistic learning that encompasses a clear understanding of the concepts rather than memorizing and using flash cards to clear the exam. These short-cuts only help you to a certain extent, but a proper understanding of the concepts helps participants to answer questions of various difficulty levels and ensures it stays with them which help in the real-world application as well. Moreover, the entire training is focused on showcasing minute details of real-world scenarios and mapping it to AXELOS’s ITIL way of thinking.

ITIL Service Operation Certification Course Syllabus

 

This module focuses on the purpose, objective, scope, and value to the business of service operation, the context of service operation and service lifecycle, and the service operation fundamentals.

This chapter focuses on service operation principles such as: achieving balance in service operation; providing good service; involvement in other lifecycle stages; operational health; communication; documentation; service operation inputs and outputs.

In this module participants will learn about the purpose, objectives, scope, and value to the business of each process, policies, principles and basic concepts, process activities, methods and techniques, triggers, inputs, outputs, and interfaces, and CSFs and KPIs.

This module focuses on some of the common service operation activities such as IT operations, monitoring and control, server and mainframe management and support, network management, storage and archive, database administration, middleware management, data center management, operational activities of processes covered in other lifecycle stages.

This chapter focuses on understanding functions, service desk function, technical management, and application management function, and service operation organizational structures.

In this module, participants will learn about generic requirements, event management, incident management, request fulfillment, problem management, access management, service desk.

This module focuses on managing change in a service operation, service operation and project management, assessing and managing risk in service operation phase, operational staff in design and transition, and planning and implementing service management technologies.

This chapter focuses on challenges, critical success factors, and risks in service operation phase of the service lifecycle.

ITIL Service Operation Training Agenda

The daily agenda of the 2-day ITIL SO Training is detailed below:

  • Purpose, objective, scope, and value to business of service operation
  • The context of service operation and service lifecycle
  • Service operation fundamentals
  • Achieving balance in service operation
  • Providing good service
  • Involvement in other lifecycle stages
  • Operational health
  • Communication
  • Documentation
  • Service operation inputs and outputs
  • Purpose, objectives, scope, and value to business of each process
  • Policies, principles and basic concepts
  • Process activities, methods, and techniques
  • Triggers, inputs, outputs, and interfaces
  • Critical success factors and KPIs
  • Challenges and risks
  • Monitoring and control
  • IT operations
  • Server and mainframe management and support
  • Network management
  • Storage and archive
  • Database administration
  • Directory service management
  • Desktop and mobile device support
  • Middleware management
  • Internet / web management
  • Facilities and data center management
  • DOperational activities of processes covered in other lifecycle stages
  • Improvement of operational activities
  • Functions
  • SService desk function
  • Technical management function
  • Application management function
  • Roles
  • Service operation organisational structures
  • Generic requirements
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • Service desk
  • Managing change in service operation
  • Service operation and project management
  • Assessing and managing risk in service operation
  • Operational staff in design and transition
  • Planning and implementing service management technologies
  • Challenges
  • Critical success factors
  • Risks

FAQs on ITIL Service Operation Training

 

  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation
  • Hard copy/soft copy of the course material
  • ITIL Service Strategy syllabus
  • ITIL SO exam (optional)
  • 21 PDUs certificate

Yes, we have schedules for ITIL SS training for weekends and weekdays in Tripoli. Please view our ITIL SO training schedule in Tripoli here.

At Invensis, we provide ITIL SO training in Tripoli in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

You will achieve 3 credits for this ITIL SO training which you can use in your journey to becoming an ITIL Expert.

Yes, the examination fee is included in the course fee.

The ITIL Service Operation credential does not have an expiry period,and the certification is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL Service Operation training course worldwide.

AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules, and ITIL MALC Training courses worldwide.

You can call us, leave your query on Live Chat for instant support, or Request a Call Back to have your query resolved.

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