ITIL Intermediate Service Strategy (SS) Training and Certification Course in Libya

Incorporating service management best practices is of paramount importance for enterprise to cater the greater demand of providing holistic IT services in a changing economic climate and market place. Information Technology Infrastructure Library (ITIL)® is a globally-recognised service management framework that transforms IT services that are oriented to achieve high levels of business performance.

ITIL Service Strategy is an intermediate-level certification that is most sought-after credential across the globe. This ITIL SS training provides specific knowledge and techniques to help individuals and organisations to demonstrate that you understand the risks and success factors and have the requisite skills to develop and progress strategy within the organisation.

After completing your ITIL Intermediate Service Strategy training, you will gain fundamental understanding of:

• Service Strategy principles that relates to design of effective service management strategies
• Service Strategy processes, service portfolio management, financial management for IT services
• Importance of governance and related frameworks
• Service Strategy technologies and service automation, and more

Job roles that can benefit from ITIL Service Strategy training include, but are not limited to:

• CIOs
• CTOs
• IT Managers
• Supervisory Staff
• Team Leaders
• Designers
• Architects
• Planners
• IT Consultants
• IT Audit Managers
• IT Security Managers
• ITSM Trainers

• You must hold the ITIL Foundation certificate in IT Service Management
• You must have at least 24 contact hours of instruction for the syllabus from an accredited training organisation

• Multiple choice examination questions
• 08 questions per paper
• 28 marks required to pass (out of 40 available) - 70%
• 90 minutes’ duration
• Closed book