ITIL Intermediate OSA Training and Certification Course in Skopje, Macedonia

Invensis Learning's ITIL OSA Training Course in Skopje is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS's ITIL OSA Certification is one of the most industry-recognized IT Service management certifications for IT professionals all across the world. This ITIL Intermediate Operational Support and Analysis Certification Course in Skopje is ideal for individuals and enterprises who are looking to gain in-depth knowledge on the practical application of OSA practices.

The main takeaways from this ITIL OSA Certification course in Skopje are that you demonstrate comprehensive understanding of managing everyday operation of IT services, management and resolution with regards to people, relationships, procedures, infrastructure technology, and clear your ITIL OSA examination on your first attempt. Participants will receive course completion certificate and 30 PDUs.

We deliver ITIL OSA Training in Skopje through classroom and live online classroom modes. Enroll now and gain this ITIL OSA certification in Skopje today.

ITIL OSA Training in Skopje, Macedonia

Training Modes

- Instructor-led Classroom Training ( Request for Training )

- Instructor-led Online Training ( Request for Training )

- On-site Group Training ( Request for More Information )

- Focused 1-to-1 Training

Areas of Study

- Applying OSA practices to enable processes that are critical to IT service lifecycle

- Managing everyday operation of IT services

- Management and resolution with regards to people, relationships, procedures, infrastructure technology

- Identify challenges, critical success factors, and risks

ITIL OSA Training Request for ITIL OSA training in Skopje 
ITIL OSA Training Course Syllabus
  • Introduction to operational support and analysis
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • The service desk
  • Functions and Roles
  • Technology and implementation considerations
 Download detailed Course Syllabus (PDF)
ITIL OSA Certification Admission Requirements
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 30 contact hours of instruction for the syllabus from an accredited training organization
ITIL OSA Exam Format
  • Exam Type: Multiple choice examination questions
  • No Of Questions: 08 questions per paper - 28 marks required to pass (out of 40 available) - 70%
  • Exam duration: 90 minutes’ duration
  • Type: Closed book exam
ITIL OSA Exam Fees

The ITIL OSA examination cost in the Macedonia is USD 330.

Who should Attend ITIL OSA Certification training

Job roles that can benefit from ITIL OSA training course in Skopje include, but are not limited to:

  • Configuration Manager
  • Availability Manager
  • System Software
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Database Administrator
  • Problem Manager
  • Network Support

Request this ITIL OSA Course for Corporate Group Training in Skopje, Macedonia

Corporate Group Training Tailored to your
Organizational Needs

Training delivery modes for effective learning


On-site

Off-site

Live Online

1 to 1

ITIL OSA Course Features

  • Interactive instructor-led ITIL OSA training
  • Highly qualified, certified, and accredited trainers
  • ITIL OSA course adhered to global standards
  • Get ITIL OSA Study Guide created by subject matter experts
  • 97.2% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Achieve 30 PDUs certificate
  • AXELOS official ITIL OSA certificate

ITIL OSA Certification Course Syllabus

 

This module focuses on understanding the value to the business of OSA activities, the lifecycle within the OSA context, and optimizing service operation performance.

This chapter focuses on the event management process, efficient event management, the benefits and business value that can be gained from event management.

In this module participants will learn about incident management process, measurement model and metrics, and the benefits and business value that can be gained from incident management.

This module focuses on the request fulfillment process, measurement model and the metrics, and the benefits and business value that can be gained from request fulfillment as related to OSA.

In this chapter participants will learn about the end-to-end process flow for problem management, measurement model and the metrics, and the benefits and business value that can be gained from problem management.

This module focuses on the end-to-end process flow for access management process, measurement model and the metrics, and the benefits and business value that can be gained from access management as related to OSA.

This module focuses on end-to-end process flow for the service desk function, measurement model and the metrics that would be used to support the service desk function within OSA practices.

This chapter focuses on end-to-end process flow for OSA functions, the roles within each OSA process and generic roles, and the benefits and business value that can be gained from functions as related to OSA.

In this module participants will learn about technology requirements for service management and where / how they would be used within OSA for process implementation, best practices used in order to alleviate challenges and risks when implementing service management technologies.

ITIL OSA Training Agenda

The daily agenda of the 2-day ITIL OSA Boot Camp Course is detailed below:

    • The value to the business of OSA activities
    • The lifecycle within the OSA context
    • Optimizing service operation performance
    • The event management process inclusive of its design strategy, components, activities and operation including its organizational structure, as well as any interfaces with other processes
    • Efficient event management and provision of examples showing how it is used to ensure service quality within OSA
    • The benefits and business value that can be gained from event management
    • The incident management process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes
    • The measurement model and the metrics that would be used to support incident management within OSA practices
    • The benefits and business value that can be gained from incident management
    • The request fulfillment process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes
    • The measurement model and the metrics that would be used to support incident management within OSA practices
    • The benefits and business value that can be gained from request fulfillment as related to OSA
    • The end-to-end process flow for problem management inclusive of problem analysis techniques, error detection, components, activities and operation including its organizational structure, as well as any interfaces with other processes
    • A measurement model and the metrics that would be used to support problem management within OSA practices
    • The benefits and business value that can be gained from problem management
    • The end-to-end process flow for access management process inclusive of components, activities and operation including its organizational structure, as well as any interfaces with other processes
    • A measurement model and the metrics that would be used to support access management within OSA practices
    • The benefits and business value that can be gained from access management as related to OSA
    • The complete end-to-end process flow for the service desk function inclusive of design strategy, components, activities and operation, as well as any interfaces with other processes or lifecycle phases
    • The service desk validation components and activities (e.g. service desk role, organizational structures, challenges, issues safeguards, etc.) and how these test components are used to ensure service quality within OSA
    • A measurement model and the metrics that would be used to support the service desk function within OSA practices
    • The end-to-end process flow for OSA functions (i.e. technical management, IT operations management, and applications management) inclusive of design strategy, objectives, components, activities, roles and operation including its organizational structure, as well as any interfaces with other processes.
    • The roles within each OSA process and generic roles
    • The benefits and business value that can be gained from functions as related to OSA
    • Technology requirements for service management tools and where / how they would be used within OSA for process implementation
    • What best practices should be used in order to alleviate challenges and risks when implementing service management technologies

FAQs on ITIL OSA Training

 

  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation

As part of your ITIL OSA training, you will receive:

  • Hard copy/soft copy of the course material
  • ITIL OSA syllabus
  • ITIL OSA exam (optional)
  • 30 PDUs certificate

At Invensis, we provide ITIL OSA boot camp course in Skopje in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

You will achieve 4 credits for this ITIL OSA training which you can use in your journey to become an ITIL Expert.

Yes, the examination fees is included in the course fee.

The ITIL Release, Control, and Validation credential does not have an expiry period and the certification is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL OSA training course worldwide.

AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules and ITIL MALC Training courses worldwide.

You can call us, use Live Chat for instant support, or Request a Call Back to have your query resolved.

Skopje is the capital and one of the oldest cities of Macedonia. The city is situated on a major trade route between the northern city of Belgrade in Serbia and the southern city of Athens in Greece. Skopje is a major industrial center in Macedonia and some of its major economic contributors are metal processing, printing, chemical, leather, textile, timber, banking, transportation and logistics. Skopje's largest employers include Arcelor Mittal, Imperial Tobacco, Alkaloid Skopje, Ohis, RadeKoncar, Johnson Matthey, Johnson Controls, Stopanska Banka, Makedonski Telekom and Komercijalna banka Skopje.

Select from a range of combo courses
and get amazing discounts. Enroll Today!

Get Combo Offers

Invest and empower your teams.
Trainings that suit your corporate budget.

Request for Quote
Classroom Training - Macedonia

Enroll for Interactive Public Classroom Sessions in Macedonia and Learn from Qualified, Certified and Accredited Trainers

View Training Schedule
Live Virtual / Online Classroom Training - Macedonia

Enroll for Instructor-led Online Classroom Sessions and attend from Anywhere

View Training Schedule
Corporate Group Training in Macedonia

Cost Effective and Customised Instructor led On-site Group Trainings for Enterprises in Macedonia

Request for Quote

Let us help you with your training requirements

Name *

Email *

Phone Number *

Select Course *

Select Country *

City *

Select Training Delivery Mode

Job Title *


Message

Prefered Mode of Contact

Name *

Work Email *

Phone Number *

Company Name *

Job Title *

Size of Group Training *

Select Country *

City *

Select Course *

Select Training Delivery Mode *

Message

Prefered Mode of Contact

Get Invensis Learning Advantage

10,000+ professionals trained globally

Highly qualified and certified ITIL Expert trainers

Rated with 95% training satisfaction

Superior quality of ITIL OSA courseware that enhances learning experience

A trusted partner for many Fortune 500 companies

Customised ITIL OSA trainings available for individuals and enterprises in Skopje

PMI - Project Management Institute
PEOPLECERT Accredited PRINCE2 Training Organization
ITIL Training Organization
AXELOS Certified Partner
DevOps Institute – Registered Education Partner
PEOPLECERT Accredited COBIT 5 Certification Training Organization
TUV-SUD Registered Education Partner
Exin Accredited Training Organization