ITIL Intermediate Service Design (SD) Training and Certification Course in Port Louis, Mauritius

Invensis Learning's ITIL Service Design Training Course in Port Louis is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL Service Design Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL SD Certification Course in Port Louis is ideal for individuals and enterprises that are looking to gain in-depth understanding designing a service and covers the architectures, processes, policies, and documentation.

The main takeaways from this ITIL SD Certification course in Port Louis are that you demonstrate a comprehensive understanding of using service design processes interact with other service lifecycle processes and achieve operational excellence by measuring service design performance. Participants will receive course completion certificate.

We deliver ITIL Intermediate Service Design Training in Port Louis through classroom and live online virtual modes. Enroll now and gain this ITIL Service Design certification in Port Louis today.

ITIL Service Design Training in Port Louis, Mauritius

Training Modes

- Instructor-led Classroom Training Request for Training )

- Instructor-led Online Training ( Request for Training )

- On-site Group Training Request for More Information )

- Focused 1-to-1 Training

Areas of Study

- Service design principles, its purpose, and objective

- How service design processes interact with other service lifecycle processes

- Roles and responsibilities within service to achieve operational excellence

- Measuring service design performance, and more

ITIL Service Design Training Request for ITIL Service Design training in Port Louis 
ITIL Service Design Course Duration

2 days (   view daywise training agenda )

ITIL Service Design Training Course Syllabus
  • Introduction to Service Design
  • Service Design Processes
  • Service Design Principles
  • Service Design Technology Related Activities
  • Organizing for Service Design
  • Technology Considerations
  • Implementing Service Design
  • Challenges, Critical Success Factors, and Risks
 Download detailed Course Syllabus (PDF)
ITIL Service Design Certification Eligibility Criteria
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organization
ITIL Service Design Exam Format
  • Multiple choice examination questions
  • 08 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book
ITIL Service Design Exam Fees

The ITIL Service Design examination cost in Mauritius is USD 330.

Who should Attend ITIL Service Design Certification training

Job roles that can benefit from ITIL Service Design training course in Port Louis include, but are not limited to:

  • Capacity Manager
  • Availability Manager
  • Service Level Manager
  • Business Continuity Manager
  • Service Portfolio Manager

Request this ITIL Service Design Course for Corporate Group Training in Port Louis, Mauritius

Corporate Group Training Tailored to your
Organizational Needs

Training delivery modes for effective learning






Live Online


1 to 1

ITIL Service Design Certification Course Features

  • Interactive instructor-led ITIL SD training
  • Highly qualified, certified, and accredited trainers
  • ITIL SD course adhered to global standards
  • Get ITIL SD Study Guide created by subject matter experts
  • 98.3% pass success rate
  • Get to know industry best practices and case studies
  • Axelos official ITIL Service Design certificate
  • Prepare better with mock sample tests

ITIL Service Design Certification Course Syllabus


This module focuses on the purpose, goals, objectives, scope, and value of service design, the context of service design in the ITIL service lifecycle, and service design inputs, outputs, and use of service design package.

This chapter focuses on holistic service design, service composition and 4 Ps, the five aspects of service design, the importance of an approach to creating a balanced design, service requirements, business requirements and drivers, and design activities and their constraints.

In this module participants will learn about service design processes such as: design coordination; service catalogue management; service level management; availability management; capacity management; ITSCM; ISM, and supplier management.

This module focuses on service design activities and techniques within data and information management, application management.

This chapter focuses on functional roles, analysis, and use of the RACI matrix, functions within service design, and the roles and responsibilities within service design.

In this module, participants will learn about types of tools that would benefit service design and requirements for service management tools.

This module focuses on service design issues relating to business impact analysis, service level requirements and risks, the six state implementation approach, and measurements of service design.

This chapter focuses on challenges and risks in service design approach, and critical success factors and KPIs.

ITIL Service Design Training Agenda

The daily agenda of the 2-day ITIL SD Training is detailed below:

  • Purpose, goals, objectives, scope, and value of Service Design
  • The context of Service Design in the ITIL Service Lifecycle
  • Service Design inputs and outputs and use of service design package
  • Holistic Service Design, service composition, and the 4 Ps
  • The five aspects of Service Design
  • The importance of and approach to balanced design
  • Service requirements, business requirements, and drivers
  • Design activities and their constraints
    • Design aspects
    • Designing service solutions
    • Designing supporting systems
    • Design processes
    • Designing measurement systems and metric
    • Service oriented architecture principles
    • Service Design models
  • Purpose, goals, objectives, scope, value to business, policies, principles and basic concepts
  • Service Design processes:
    • Design co-ordination
    • Service catalogue management
    • Service level management
    • Availability management
    • Capacity management
    • IT Service continuity management
    • Information security management
    • Supplier management
    • Service Design activities and techniques within data and information management
    • Service Design activities and techniques associated with application management
  • Functional roles analysis and use of the RACI matrix
  • Functions within Service Design
  • The roles and responsibilities within Service Design
  • Types of tools that would benefit Service Design
  • Requirements for service management tools
  • Service Design issues relating to business impact analysis, service level requirements and risks
  • The six state implementation approach
  • Measurements of Service Design, a pre-requisite for success
  • Challenges and risks
  • Critical success factors and KPIs

FAQs on ITIL Service Design Training


  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation
  • Hard copy/soft copy of the course material
  • ITIL Service Design syllabus
  • ITIL SD exam (optional)

At Invensis, we provide ITIL Service Design training in Port Louis in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

You will achieve 3 credits for this ITIL SD training which you can use in your journey to becoming an ITIL Expert.

Yes, the examination fees are included in the course fee.

The ITIL Service Design credential does not have an expiry period,and the certification is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL Service Design training course worldwide.

AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules, and ITIL MALC Training courses worldwide.

Individuals and Enterprises can make payment for the training through 2 different modes such as –

  • Request for Invoice
  • Wire Transfer

For more information on payment details, please contact us at

Please join our Live Chat for instant support, call us, or Request a Call Back to have your query resolved.

Select from a range of combo courses
and get amazing discounts. Enroll Today!

Get Combo Offers

Invest and empower your teams.
Training that suit your corporate budget.

Request for Quote

Enroll for Interactive Public Classroom Sessions in Mauritius and Learn from Qualified, Certified and Accredited Trainers

View Training Schedule

Enroll for Instructor-led Live Online Sessions and attend from Anywhere

View Training Schedule

Cost Effective and Customised Instructor led On-site Group Training for Enterprises in Mauritius

Request for Quote

Let us help you with your training requirements

Name *

Email *

Phone Number *

Select Course *

Select Country *

City *

Select Training Delivery Mode

Job Title *


Prefered Mode of Contact

Name *

Work Email *

Phone Number *

Company Name *

Job Title *

Size of Group Training *

Select Country *

City *

Select Course *

Select Training Delivery Mode *


Prefered Mode of Contact

50,000+ professionals trained globally

Highly qualified and accredited trainers

Rated with 95% training satisfaction

Superior quality of courseware that enhances learning experience

A trusted training partner for many Fortune 500 companies

Customized training available for individuals and enterprises in Mauritius

PMI - Project Management Institute
PEOPLECERT Accredited PRINCE2 Training Organization
ITIL Training Organization