ITIL Intermediate OSA Training and Certification Malawi

 

ITIL Intermediate OSA Training and Certification Course in Malawi

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Enroll for 4-day ITIL Intermediate Operational Support and Analysis (OSA) Certification Training Course in Malawi from Invensis Learning across various locations. ITIL OSA is an intermediate level certification training course that belongs to the Service Capability stream and is ideal for professionals who are looking to gain in-depth understanding on the practical application of OSA practices to facilitate incident, event, request, access, problem, technical, IT operation and application management.

Participants attending this training will receive a hard copy of the course material and 30 PDUs certificate. Upon successfully clearing the ITIL OSA exam, a participant receives 4 Credits.

We deliver ITIL Intermediate Operational Support and Analysis (OSA) Certification Training in both classroom and live online classroom modes.

This ITIL OSA Training is available across multiple cities in Malawi

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ITIL OSA Certification Training Cost in Malawi

  • ITIL OSA Certification Cost in Malawi
  • The ITIL OSA certification training cost in Malawi is USD 1995
  • The ITIL OSA online training cost in Malawi is USD 1795
  • ITIL OSA Examination Cost in Malawi
  • The ITIL OSA examination cost in Malawi is USD 295. If you want to order ITIL OSA exams in bulk, then get in touch with us at support@invensislearning.com

Note: The ITIL OSA exam will be either paper-based / web-based / web proctored exam. For web proctored exam additional charges applicable.

Key Features of ITIL OSA Certification Training

  • 4-Day interactive instructor-led ITIL OSA training in Malawi
  • Highly qualified, certified, and accredited trainers
  • ITIL OSA course adhered to global standards
  • AXELOS official ITIL OSA certificate
  • Get ITIL OSA Study Guide created by subject matter experts
  • 97.2% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Achieve 30 PDUs certificate

Insights about ITIL OSA Training Course

It is of paramount importance that enterprises address service management practices that cater the greater demand of providing holistic IT services in a changing economic climate and market place. Information Technology Infrastructure Library (ITIL)® is a globally-recognised service management framework that transforms IT services that are oriented to achieve high levels of business performance.

ITIL Operational Support and Analysis (OSA) is an intermediate-level certification that is most sought-after credential across the globe. The main objective of the course is to help you to clear your ITIL OSA exam on your first attempt. This course is specifically designed for enterprises and individuals to manage regular IT service operations and covers issues that relate to people, procedures, and infrastructure technology needed to provided high quality IT services as per the organisational needs.

After completing your ITIL OSA training, you will gain comprehensive understanding of:

  • Applying OSA practices to enable processes that are critical to IT service lifecycle
  • Managing everyday operation of IT services
  • Management and resolution with regards to people, relationships, procedures, infrastructure technology
  • Identify challenges, critical success factors, and risks

Job roles that can benefit from ITIL OSA training include, but are not limited to:

  • Configuration Manager
  • Availability Manager
  • System Software
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Database Administrator
  • Problem Manager
  • Network Support
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 30 contact hours of instruction for the syllabus from an accredited training organisation
  • Multiple choice examination questions
  • 08 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book

Syllabus of ITIL OSA Training 

  • Introduction to operational support and analysis
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • The service desk
  • Functions and Roles
  • Technology and implementation considerations
Classroom Training - Malawi

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10,000+ professionals trained globally

Highly qualified and certified ITIL Expert trainers

Rated with 95% training satisfaction

Superior quality of ITIL OSA courseware that enhances learning experience

A trusted partner for many Fortune 500 companies

Customised ITIL OSA trainings available for individuals and enterprises in Malawi

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AXELOS Certified Partner
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TUV-SUD Accredited Training Organization