ITIL Intermediate Service Operation (SO) Training and Certification Course in Muscat, Oman

Invensis Learning's ITIL Intermediate Service Operation Training Course in Muscat is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL Service Operation Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL SO Certification Course in Muscat is ideal for individuals and enterprises that are looking to gain an in-depth understanding of principles, operational activities, functions, and processes that help organizations and individuals to manage the products and services of an organization.

The main takeaways from this ITIL SO Certification course in Muscat are that you demonstrate a comprehensive understanding of how to coordinate and execute activities that managing the products or services developed during Service Strategy, design, and transition phases of the IT service lifecycle. Participants will receive course completion certificate and 21 PDUs.

We deliver ITIL Intermediate Service Operation Training in Muscat through classroom and live online classroom modes. Enroll now and gain this ITIL Service Operation certification in Muscat today.


ITIL Service Operation Training in Muscat, Oman

Training Modes

- Instructor-led Classroom Training ( Request for Training )

- Instructor-led Online Training ( Request for Training )

- On-site Group Training ( Request for More Information )

- Focused 1-to-1 Training

Areas of Study

- Service management as a practice concept and service operation principles, purpose, and objectives

- How processes in ITIL Service Operation interact with other service lifecycle processes

- Roles and responsibilities within ITIL service operation to achieve operational excellence

- Measuring ITIL Service Operation, and more

IITIL Service Operation Training Request for the ITIL Service Operation training in Muscat
ITIL Service Operation Course Syllabus
  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Service Operation Activities
  • Organizing for Service Operation
  • Technology Considerationss
  • Implementation of Service Operation
  • Challenges, Critical Success Factors, and Risks
 Download detailed ITIL Service Operation Course Syllabus (PDF)
ITIL Service Operation Course Preview  Click here to view ITIL Service Operation Course Preview
Admission Requirements
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organization
ITIL Service Operation Exam Format
  • Multiple choice examination questions
  • 08 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book
ITIL Service Operation Exam Fees

The ITIL Service Operation examination cost in the Oman is USD 330.

Who Should Attend ITIL Service Operation Certification Training

Job roles that can benefit from ITIL Service Operation training course in Muscat include, but are not limited to

  • Release Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Database Administrator
  • Problem Manager
  • Service Desk and Incident Manager
  • Network Support
  • Security Manager

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ITIL Service Operation Course Features

  • Interactive instructor-led ITIL SO training
  • Highly qualified, certified, and accredited trainers
  • ITIL SO course adhered to global standards
  • Get ITIL SO Study Guide created by subject matter experts
  • 98.7% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with mock sample tests
  • Achieve 21 PDUs certificate
  • Axelos official ITIL SO certificate

ITIL Service Operation Certification Course Syllabus

 

This module focuses on the purpose, objective, scope, and value to the business of service operation, the context of service operation and service lifecycle, and the service operation fundamentals.

This chapter focuses on service operation principles such as: achieving balance in service operation; providing good service; involvement in other lifecycle stages; operational health; communication; documentation; service operation inputs and outputs.

In this module participants will learn about the purpose, objectives, scope, and value to the business of each process, policies, principles and basic concepts, process activities, methods and techniques, triggers, inputs, outputs, and interfaces, and CSFs and KPIs.

This module focuses on some of the common service operation activities such as IT operations, monitoring and control, server and mainframe management and support, network management, storage and archive, database administration, middleware management, data center management, operational activities of processes covered in other lifecycle stages.

This chapter focuses on understanding functions, service desk function, technical management, and application management function, and service operation organizational structures.

In this module, participants will learn about generic requirements, event management, incident management, request fulfillment, problem management, access management, service desk.

This module focuses on managing change in a service operation, service operation and project management, assessing and managing risk in service operation phase, operational staff in design and transition, and planning and implementing service management technologies.

This chapter focuses on challenges, critical success factors, and risks in service operation phase of the service lifecycle.

ITIL Service Operation Training Agenda

The daily agenda of the 2-day ITIL SO Training is detailed below:

  • Purpose, objective, scope, and value to business of service operation
  • The context of service operation and service lifecycle
  • Service operation fundamentals
  • Achieving balance in service operation
  • Providing good service
  • Involvement in other lifecycle stages
  • Operational health
  • Communication
  • Documentation
  • Service operation inputs and outputs
  • Purpose, objectives, scope, and value to business of each process
  • Policies, principles and basic concepts
  • Process activities, methods, and techniques
  • Triggers, inputs, outputs, and interfaces
  • Critical success factors and KPIs
  • Challenges and risks
  • Monitoring and control
  • IT operations
  • Server and mainframe management and support
  • Network management
  • Storage and archive
  • Database administration
  • Directory service management
  • Desktop and mobile device support
  • Middleware management
  • Internet / web management
  • Facilities and data center management
  • DOperational activities of processes covered in other lifecycle stages
  • Improvement of operational activities
  • Functions
  • Service desk function
  • Technical management function
  • Application management function
  • Roles
  • Service operation organisational structures
  • Generic requirements
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • Service desk
  • Managing change in service operation
  • Service operation and project management
  • Assessing and managing risk in service operation
  • Operational staff in design and transition
  • Planning and implementing service management technologies
  • Challenges
  • Critical success factors
  • Risks

FAQs on ITIL Service Operation Training

 

  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation
  • Hard copy/soft copy of the course material
  • ITIL Service Strategy syllabus
  • ITIL SO exam (optional)
  • 21 PDUs certificate

At Invensis, we provide ITIL SO training in Muscat in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

You will achieve 3 credits for this ITIL SO training which you can use in your journey to becoming an ITIL Expert.

Yes, the examination fee is included in the course fee.

The ITIL Service Operation credential does not have an expiry period,and the certification is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL Service Operation training course worldwide.

AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules, and ITIL MALC Training courses worldwide.

You can call us, leave your query on Live Chat for instant support, or Request a Call Back to have your query resolved.

Muscat is the capital of Oman and the largest metropolitan city in the country. Located on the Arabian Sea along the Gulf of Oman, the city is spread over 3800 sq. km and has a population of 1.2 million people. Historically Muscat has been an important trading point between the east and the west. The city has seen rapid economic and infrastructure growth from the 1970s, which has propelled it to the international stage as a Global City.

The main drivers of the US $ 189 billion economy of Oman are petroleum trade, industry, and tourism. The country is strengthening its industrial and educational base in order to be competitive in a future where its oil reserves would be scarce. The largest employers in Muscat are OmanTel, PDO, Bank Muscat, Oman Environmental Services Holding Company, Oman Rail, Oman Air, Industrial Estate, Oman Post Company and Port Services Corporation.

The highest average salary in Muscat for professionals in Project Management is OMR 43,363, ITSM is OMR 49,460, and Quality Management is OMR 78,793. Whereas a senior project manager with PMP certification the salary goes up to OMR 57,453, with ITIL certification it goes up to OMR 59,420, and with Six Sigma certification, it goes up to OMR 86,765.

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