ITIL Intermediate CSI Certification Training Course in Lisbon, Portugal

Invensis Learning's ITIL Intermediate Continual Service Improvement Training Course in Lisbon is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL CSI Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL CSI Certification Course in Lisbon is ideal for individuals and enterprises that are looking to gain an in-depth understanding of strategically reviewing products and services produced by following strategy, design, transition, and operation stages.

The main takeaways from this ITIL CSI Certification course in Lisbon are that you demonstrate a comprehensive understanding of the management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle. Participants will receive course completion certificate and 21 PDUs.

We deliver ITIL CSI Training in Lisbon through classroom and live online classroom modes. Enroll now and gain this ITIL CSI certification in Lisbon today.


ITIL CSI Training in Lisbon, Portugal

Training Modes

- Instructor-led Classroom Training ( Request for Training )

- Instructor-led Online Training ( Request for Training )

- On-site Group Training ( Request for More Information )

- Focused 1-to-1 Training

Areas of Study

- CSI principles, purpose, and objectives

- How CSI processes interact with other service lifecycle processes

- Roles and responsibilities within CSI and the activities to achieve operational excellence

- Measuring CSI performance, and more

- Preparing for ITIL CSI exam

ITIL CSI Training  Request for the ITIL CSI training in Lisbon 
ITIL CSI Training Course Syllabus
  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Organizing for Continual Service Improvement
  • Technology Considerations
  • Implementing Continual Service Improvement
  • Challenges, Critical Success Factors, and Risks
 Download detailed Course Syllabus (PDF)
ITIL CSI Course Preview  Click here to view ITIL CSI Course Preview
ITIL CSI Certification Admission Requirements
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organization
ITIL CSI Exam Format
  • Exam Type: Multiple choice examination questions
  • No Of Questions: 08 questions per paper - 28 marks required to pass (out of 40 available) - 70%
  • Exam duration: 90 minutes’ duration
  • Type: Closed book exam
ITIL CSI Exam Fees

The ITIL CSI examination cost in the Portugal is USD 330.

Who should Attend ITIL CSI Certification training

Job roles that can benefit from ITIL CSI Course in Lisbon include, but are not limited to:

  • IT Operations Manager
  • Technical Manager
  • Team Leaders
  • Service Designers
  • IT Architects
  • IT Consultants
  • IT Service Continuity Managers
  • IT Operations Managers
  • Release Managers
  • Database Administrators
  • Change Owners

Request this ITIL CSI Course for Corporate Group Training in Lisbon, Portugal

Corporate Group Training Tailored to your
Organizational Needs

Training delivery modes for effective learning


On-site

Off-site

Live Online

1 to 1

ITIL CSI Course Features

  • Interactive instructor-led ITIL CSI training
  • Highly qualified, certified, and accredited trainers
  • ITIL CSI course adhered to global standards
  • AXELOS official ITIL CSI certificate
  • Get ITIL CSI Study Guide created by subject matter experts
  • 97.7% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Achieve 21 PDUs certificate
  • Convenient Weekday/Weekend ITIL CSI training schedule in Lisbon

ITIL CSI Certification Course Syllabus

 

This module focuses on the purpose, objectives and scope of CSI, contest of Service Transition in ITIL service lifecycle, approach to CSI, business question that a CSI initiative is warranted, and context of CSI in ITIL Service Lifecycle, inputs and outputs to CSI.

In this chapter participants will learn about how success of CSI depends on change within an organization, clear and unambiguous ownership and accountability, CSI register supporting the application of CSI, knowledge management, Deming Cycle’s importance, how CSI can be used to ensure good governance.

This module focuses on the seven step improvement process, policies, principles, and basic concepts, process activities, methods and techniques, critical success factors and key performance indicators, challenges and risks.

In this module participants will learn about when to use assessments and what to assess, how gap analysis can provide insight into the areas that have room for improvement, benchmarking, service measurement, metrics, ROI, service reporting, and more.

This chapter focuses on the roles of service owner, process owner, process manager, process practitioner, CSI manager, nature of activities and the skills required for the seven step improvement process, comparing the CSI manager role with other relevant roles, how RACI can be used to define roles and responsibilities.

This module focuses on what are the technology considerations to be made to implement CSI approach in an enterprise.

In this chapter participants will learn about critical considerations and where to start, the role of governance to CSI, the effect of organizational change for CSI, and a communication strategy and plan.

This module focuses on challenges facing CSI, appropriate critical success factors for CSI, and the risk associated with implementing CSI.

ITIL CSI Training Agenda

The daily agenda of the 2-day ITIL CSI Training is detailed below:

    • Purpose, objectives, scope and value to business
    • The context of Service Transition in ITIL Service Lifecycle
    • The approach to CSI
    • The business question to be asked to ensure that a CSI initiative is warranted
    • The context of CSI in the ITIL Service Lifecycle
    • The inputs and outputs to CSI
    • How the success of CSI depends upon an understanding of change within an organization
    • How success of CSI depends upon a clear and unambiguous ownership and accountability
    • How CSI register supports the application of CSI
    • How CSI drives the adoption of, and is influenced by service level management
    • How knowledge management is a main element of any improvement initiative
    • How the Deming Cycle is critical to both the implementation and application of CSI
    • How CSI can make effective use of the various aspects of service measurement
    • How CSI can be used to ensure good governance where goals are aligned and good management is achieved
    • How frameworks, models, standards and quality systems fully support the concepts embodied in CSI
    • The seven step improvement process
    • Purpose, objective, scope, value to business
    • Policies, principles and basic concepts
    • Process activities, methods and techniques
    • Triggers, Inputs, outputs and interfaces
    • Critical success factors and key performance indicators
    • Challenges and risks
    • How other processes play key roles in the seven step improvement process
    • When to use assessments and what to assess
    • How a gap analysis can provide insight into the areas that have room for improvement
    • Benchmarking
    • Service measurement
    • Metrics
    • Return on investment
    • Service Reporting
    • How problem management supports the activities of CSI
    • How knowledge management supports CSI
    • Service Owner
    • Process Owner
    • Process Manager
    • Process Practitioner
    • CSI Manager
    • The nature of the activities and the skills required for the seven step improvement process
    • Comparing the CSI Manager role with other relevant roles
    • How the responsibility model (RACI) can be used when defining roles and responsibilities in CSI
    • Critical considerations and where to start
    • The role of governance to CSI
    • The effect of organizational change for CSI
    • A communication strategy and plan
    • Challenges facing CSI
    • The appropriate critical success factors for CSI
    • The risk associated with implementing CSI

FAQs on ITIL CSI Training

 

  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation

As part of your ITIL CSI training, you will receive:

  • Hard copy/soft copy of the course material
  • ITIL CSI syllabus
  • ITIL CSI exam (optional)
  • 21 PDUs certificate

At Invensis, we provide ITIL CSI training in Lisbon in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

You will achieve 3 credits for this ITIL CSI training which you can use in your journey to become an ITIL Expert.

Yes, the examination fees is included in the course fee.

The ITIL Continual Service Improvement credential does not have an expiry period and the certification is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL CSI training course worldwide.

AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules and ITIL MALC Training courses worldwide.

You can call us, use Live Chat for instant support, or Request a Call Back to have your query resolved.

Lisbon, lying on the Atlantic coast and the river Tagus is the capital of Portugal and the largest city in the country. Spread over 250 sq. km, Lisbon is home to over 2.7 million people. Lisbon is a major tourist destination and has many landmarks and places of interest. It has the distinction of being recognized as an alpha-level global city by the Globalization and World Cities (GaWC) Study Group owing to its importance in finance, commerce, media, and entertainment.

Portugal is also a major European economic center and has one of the largest container ports in the region. The $ 96 billion GDP of Lisbon accounts for 45% of the GDP of Portugal. The economy of Lisbon is driven by finance, tech, and automobile industries. The largest employers in Lisbon are Banco Comercial Português, Caixa Geral de Depósitos, Chipidea, Fábrica Nacional de Munições de Armas Ligeiras and Rádio e Televisão de Portugal.

The highest average salary in Lisbon for professionals in Project Management is €41,498, ITSM is €55,580, and Quality Management is €55,000. Whereas a senior project manager with PMP certification the salary goes up to €53,371, with ITIL certification it goes up to €69,242, and with Six Sigma certification, it goes up to €62,752.

Select from a range of combo courses
and get amazing discounts. Enroll Today!

Get Combo Offers

Invest and empower your teams.
Trainings that suit your corporate budget.

Request for Quote
Classroom Training - Portugal

Enroll for Interactive Public Classroom Sessions in Portugal and Learn from Qualified, Certified and Accredited Trainers

View Training Schedule
Live Virtual / Online Classroom Training - Portugal

Enroll for Instructor-led Online Classroom Sessions and attend from Anywhere

View Training Schedule
Corporate Group Training in Portugal

Cost Effective and Customised Instructor led On-site Group Trainings for Enterprises in Portugal

Request for Quote

Let us help you with your training requirements

Name *

Email *

Phone Number *

Select Course *

Select Country *

City *

Select Training Delivery Mode

Job Title *


Message

Prefered Mode of Contact

Name *

Work Email *

Phone Number *

Company Name *

Job Title *

Size of Group Training *

Select Country *

City *

Select Course *

Select Training Delivery Mode *

Message

Prefered Mode of Contact

Get Invensis Learning Advantage

10,000+ professionals trained globally

Highly qualified and certified ITIL Expert trainers

Rated with 95% training satisfaction

Superior quality of ITIL CSI courseware that enhances learning experience

A trusted partner for many Fortune 500 companies

Customised ITIL CSI trainings available for individuals and enterprises in Lisbon

PMI - Project Management Institute
PEOPLECERT Accredited PRINCE2 Training Organization
ITIL Training Organization
AXELOS Certified Partner
DevOps Institute – Registered Education Partner
PEOPLECERT Accredited COBIT 5 Certification Training Organization
TUV-SUD Registered Education Partner
Exin Accredited Training Organization