Invensis Learning's ITIL Intermediate Service Operation Training Course in Lisbon is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL Service Operation Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL SO Certification Course in Lisbon is ideal for individuals and enterprises that are looking to gain an in-depth understanding of principles, operational activities, functions, and processes that help organizations and individuals to manage the products and services of an organization.
The main takeaways from this ITIL SO Certification course in Lisbon are that you demonstrate a comprehensive understanding of how to coordinate and execute activities that managing the products or services developed during Service Strategy, design, and transition phases of the IT service lifecycle. Participants will receive course completion certificate and 21 PDUs.
We deliver ITIL Intermediate Service Operation Training in Lisbon through classroom and live online classroom modes. Enroll now and gain this ITIL Service Operation certification in Lisbon today.
- Instructor-led Classroom Training ( Request for Training )
- Instructor-led Online Training ( Request for Training )
- On-site Group Training ( Request for More Information )
- Focused 1-to-1 Training
|Areas of Study||
- Service management as a practice concept and service operation principles, purpose, and objectives
- How processes in ITIL Service Operation interact with other service lifecycle processes
- Roles and responsibilities within ITIL service operation to achieve operational excellence
- Measuring ITIL Service Operation, and more
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|ITIL Service Operation Course Syllabus||
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|ITIL Service Operation Exam Format||
|ITIL Service Operation Exam Fees||
The ITIL Service Operation examination cost in the Portugal is USD 330.
|Who Should Attend ITIL Service Operation Certification Training||
Job roles that can benefit from ITIL Service Operation training course in Lisbon include, but are not limited to
This module focuses on the purpose, objective, scope, and value to the business of service operation, the context of service operation and service lifecycle, and the service operation fundamentals.
This chapter focuses on service operation principles such as: achieving balance in service operation; providing good service; involvement in other lifecycle stages; operational health; communication; documentation; service operation inputs and outputs.
In this module participants will learn about the purpose, objectives, scope, and value to the business of each process, policies, principles and basic concepts, process activities, methods and techniques, triggers, inputs, outputs, and interfaces, and CSFs and KPIs.
This module focuses on some of the common service operation activities such as IT operations, monitoring and control, server and mainframe management and support, network management, storage and archive, database administration, middleware management, data center management, operational activities of processes covered in other lifecycle stages.
This chapter focuses on understanding functions, service desk function, technical management, and application management function, and service operation organizational structures.
In this module, participants will learn about generic requirements, event management, incident management, request fulfillment, problem management, access management, service desk.
This module focuses on managing change in a service operation, service operation and project management, assessing and managing risk in service operation phase, operational staff in design and transition, and planning and implementing service management technologies.
This chapter focuses on challenges, critical success factors, and risks in service operation phase of the service lifecycle.
The daily agenda of the 2-day ITIL SO Training is detailed below:
At Invensis, we provide ITIL SO training in Lisbon in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.
You will achieve 3 credits for this ITIL SO training which you can use in your journey to becoming an ITIL Expert.
Yes, the examination fee is included in the course fee.
The ITIL Service Operation credential does not have an expiry period,and the certification is valid for life.
Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL Service Operation training course worldwide.
AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules, and ITIL MALC Training courses worldwide.
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Lisbon, lying on the Atlantic coast and the river Tagus is the capital of Portugal and the largest city in the country. Spread over 250 sq. km, Lisbon is home to over 2.7 million people. Lisbon is a major tourist destination and has many landmarks and places of interest. It has the distinction of being recognized as an alpha-level global city by the Globalization and World Cities (GaWC) Study Group owing to its importance in finance, commerce, media, and entertainment.
Portugal is also a major European economic center and has one of the largest container ports in the region. The $ 96 billion GDP of Lisbon accounts for 45% of the GDP of Portugal. The economy of Lisbon is driven by finance, tech, and automobile industries. The largest employers in Lisbon are Banco Comercial Português, Caixa Geral de Depósitos, Chipidea, Fábrica Nacional de Munições de Armas Ligeiras and Rádio e Televisão de Portugal.
The highest average salary in Lisbon for professionals in Project Management is €41,498, ITSM is €55,580, and Quality Management is €55,000. Whereas a senior project manager with PMP certification the salary goes up to €53,371, with ITIL certification it goes up to €69,242, and with Six Sigma certification, it goes up to €62,752.
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