ITIL Intermediate Service Operation (SO) Training and Certification Course Boras, Sweden


ITIL Intermediate Service Operation (SO) Training and Certification Course in Boras, Sweden

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Enroll for 3-day interactive ITIL Intermediate Service Operation (SO) Training and Certification Course in Boras, Sweden from Invensis Learning. ITIL Service Operation is an intermediate level certification training course that is ideal for individuals and professionals who are looking to gain in-depth understanding of principles, operational activities, functions, and processes that help organisations and individuals to manage the products and services of an organisation.

The main takeaways from this ITIL Service Operation certification training course is that one can demonstrate comprehensive understanding of how to coordinate and execute activities that managing the products or services developed during Service Strategy, design, and transition phases of the IT service lifecycle.

We deliver ITIL Intermediate Service Operation (SO) Training in both classroom and live online classroom modes.

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Certification Exam included

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Key Features of ITIL Service Operation Certification Training

  • 3 - Day interactive instructor-led ITIL SO training in Boras, Sweden.
  • Highly qualified, certified, and accredited trainers
  • ITIL SO course adhered to global standards
  • AXELOS official ITIL SO certificate
  • Get ITIL SO Study Guide created by subject matter experts
  • 98.9% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Achieve 24 PDUs certificate

Insights about ITIL Service Operation Training Course

In today’s ever changing economic climate and market place incorporating service management best practices is of paramount importance for enterprise to cater the greater demand of providing holistic IT services. Information Technology Infrastructure Library (ITIL)® is a globally-recognised service management framework that transforms IT services that are oriented to achieve high levels of business performance.

ITIL Service Operation is an intermediate-level certification that is most sought-after credential across the globe. The main objective of the course is to help you to clear your ITIL SO exam on your first attempt. This ITIL SO training provides knowledge on processes, principles, operational activities and functions that helps in managing the performance of their services and products. Participants will also learn how to coordinate and execute activities that managing the products or services developed during Service Strategy, design, and transition phases of the IT service lifecycle.

After completing your ITIL SO training, you will gain comprehensive understanding of:

  • Service management as a practice concept and service operation principles, purpose, and objectives
  • How processes in ITIL Service Operation interact with other service lifecycle processes
  • Roles and responsibilities within ITIL service operation to achieve operational excellence
  • Measuring ITIL Service Operation, and more

Job roles that can benefit from ITIL Service Operation training include, but are not limited to:

  • Release Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Database Administrator
  • Problem Manager
  • Service Desk and Incident Manager
  • Network Support
  • Security Manager
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 24 contact hours of instruction for the syllabus from an accredited training organisation
  • Multiple choice examination questions
  • 08 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book

Syllabus of ITIL Service Operation Training 

  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising for Service Operation
  • Technology Considerations
  • Implementation of Service Operation
  • Challenges, Critical Success Factors and Risks

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Classroom Training - Sweden

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Cost Effective and Customised Instructor led On-site Group Trainings for Enterprises in Boras

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Superior quality of ITIL SO courseware that enhances learning experience

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Customised ITIL SO trainings available for individuals and enterprises in Boras

PEOPLECERT Accredited COBIT 5 Training Organization
PEOPLECERT Accredited PRINCE2 Training Organization
ITIL Training Organization
AXELOS Certified Partner
PMI - Project Management Institute
DevOps Institute – Registered Education Partner
ISACA - Information Systems Audit and Control Association
TUV-SUD Accredited Training Organization