ITIL Intermediate SOA Training and Certification Course in Uppsala, Sweden

Invensis Learning's ITIL Intermediate Service Offerings and Agreements Training Course in Uppsala is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL SOA Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL SOA Certification Course in Uppsala is ideal for individuals and enterprises that are looking to gain an in-depth understanding of strategically reviewing products and services produced by following strategy, design, transition, and operation stages.

The main takeaways from this ITIL SOA Certification course in Uppsala are that you demonstrate a comprehensive understanding of on the practical application of SOA that enables portfolio, service catalogue, service level, demand, supplier and financial management. Participants will receive course completion certificate

We deliver ITIL SOA Training in Uppsala through classroom and live online classroom modes. Enroll now and gain this ITIL SOA certification in Uppsala today.

ITIL SOA Training in Uppsala, Sweden

Training Modes

- Instructor-led Classroom Training ( Request for Training )

- Instructor-led Online Training ( Request for Training )

- On-site Group Training ( Request for More Information )

- Focused 1-to-1 Training

Areas of Study

- Business relationship management

- Service portfolio management

- Financial management for IT services

- Demand management

- Service catalogue management

- Service level management

- Supplier management

ITIL SOA Training Request for ITIL SOA training in Uppsala
ITIL SOA Course Duration

3 days (   view daywise training agenda )

ITIL SOA Course Syllabus
  • Introduction to Service Offerings and Agreements (SOA)
  • Service Portfolio Management
  • Service Catalogue Management
  • Service Level Management
  • Demand Management
  • Supplier Management
  • Financial Management for IT Services
  • Business Relationship Management
  • SOA roles and responsibilities
  • Technology and Implementation Considerations
Download detailed ITIL SOA Course Syllabus (PDF)
ITIL SOA Certification Eligibility Criteria
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 30 contact hours of instruction for the syllabus from an accredited training organization
ITIL SOA Exam Format
  • Multiple choice examination questions
  • 08 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes duration
  • Closed book
ITIL SOA Exam Fees

The ITIL SOA examination cost in Sweden is USD 330.

Who Should Attend ITIL SOA Certification Training

Job roles that can benefit from ITIL SOA training course in Uppsala include, but are not limited to

  • IT Management
  • IT Finance Manager
  • Capacity Manager
  • Availability Manager
  • Service Level Manager
  • Business Continuity Manager
  • Service Portfolio Manager
  • Supplier Relationship Manager

Request this ITIL SOA Course for Corporate Group Training in Uppsala, Sweden

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off-site-training

Off-site

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ITIL SOA Course Features

  • Interactive instructor-led ITIL SOA training
  • Highly qualified, certified, and accredited trainers
  • ITIL SOA course adhered to global standards
  • Get ITIL SOA Study Guide created by subject matter experts
  • 97.6% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with mock sample tests
  • Axelos official ITIL SOA certificate

ITIL SOA Certification Course Syllabus

 

This module focuses on the value to the business of SOA activities, lifecycle within the SOA context, how services deliver value to customers and business and the relevance to the SOA process, how requirements are identified through the SOA process, and understanding ROI and the business case.

This chapter focuses on service portfolio management, including concepts, methods, activities, and roles, service portfolio management in a relationship with service catalogue and service pipeline, metrics, and CSFs.

In this module, participants will learn about service catalogue management, concepts, activities, and roles, service catalogue in a relationship with service portfolio, business catalogue, and the technical service catalogue, and metrics and CSFs.

This module focuses on service level management, concepts, activities, and roles, SLM components and activities including SLAs, SLRs, OLAs, CSFs, underpinning contracts, metrics, and performance monitoring.

This chapter focuses on demand management process, concepts, activities, roles and operation, demand for services in relation to SOA, metrics, and CSFs associated with demand management in support of SOA.

In this module participants will learn about supplier management process, concepts, activities, roles and operation, and supplier management components, metrics, CSFs and how these are used to ensure service quality within SOA.

This module focuses on financial management for IT services, concepts, activities including budgeting, accounting and charging, and how these are used to ensure service quality within SOA.

This chapter focuses business relationship management, concepts, activities, roles, and responsibilities related to all of the SOA processes.

In this module, participants will learn about all the roles and responsibilities related to all of the SOA processes.

This module focuses on service management tools and where/how they are used within the SOA process for implementation, the tools that support SOA, and best practices used to alleviate challenges and risks when implementing service management technologies.

ITIL SOA Training Agenda

The daily agenda of the 3-day ITIL SOA Training is detailed below:

  • The value to the business of SOA activities
  • The lifecycle within the SOA context
  • How services deliver value to customers and the business and the relevance to the SOA processes
  • How requirements are identified through the SOA processes
  • Understanding return on investment (ROI) and the business case
  • Service portfolio management, including concepts, methods, activities, roles, and operation as well as its organizational structure and the interfaces with other processes.
  • Service portfolio management in relationship to the service catalogue and service pipeline and how these support SOA
  • Metrics and critical success factors (CSFs) associated with service portfolio management in support of SOA
  • Service catalogue management, including its concepts, activities, roles, and operation as well as its organisational structure and the interfaces with other processes
  • Service catalogue in relationship to the service portfolio, the business catalogue, the technical service catalogue and how these components are used to ensure service quality within SOA
  • Metrics and CSFs associated with service catalogue management in support of SOA
  • Service level management (SLM), including its concepts, activities, roles, and operation as well as its organisational structure and any interfaces with other processes
  • SLM components and activities, including service level agreements (SLAs) structures, service level requirements (SLRs), operational level agreements (OLAs), CSFs, underpinning contracts (UCs), their metrics, performance, and monitoring
  • How these components are used to ensure service quality within SOA
  • Demand management process, including its concepts, activities, roles, and operation as well as its organisational structure and any interfaces with other processes
  • Service portfolio interaction with demand management and how demand can be managed for service in relation to providing business benefits and in support of SOA
  • Metrics and CSFs associated with demand management in support of SOA
  • Supplier management process inclusive of its concepts, activities, roles, and operation including its organisational structure as well as any interfaces with other processes
  • Supplier management components and activities (for example supplier categorisation, supplier evaluation, supplier and contract database, metrics and CSFs) and how these are used to ensure service quality within SOA
  • Financial management for IT services, including its concepts, activities, roles, and operation as well as its organizational structure and any interfaces with other processes
  • Financial management for IT services components and activities, including budgeting, accounting and charging and how these are used to ensure service quality within SOA
  • Metrics and CSFs associated with financial management for IT services in support of SOA
  • The roles and responsibilities related to all of the SOA processes
  • The roles and responsibilities related to all of the SOA processes
  • Service management tools and where / how they would be used within SOA for process implementation
  • The tools that support SOA
  • What best practices should be used in order to alleviate challenges and risks when implementing Service Management technologies and designing technology architectures

FAQs on ITIL SOA Training

 

  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation
  • Hard copy/soft copy of the course material
  • ITIL SOA syllabus
  • ITIL SOA exam (optional)

At Invensis, we provide ITIL SOA training in Uppsala in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

You will achieve 4 credits for this ITIL SOA training which you can use in your journey to becoming an ITIL Expert.

Yes, the examination fee is included in the course fee.

The ITIL Service Offerings and Agreements credential does not have an expiry period,and the certification is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL SOA training course worldwide.

AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules, and ITIL MALC Training courses worldwide.

Individuals and Enterprises can make payment for the training through 2 different modes such as –

  • Request for Invoice
  • Wire Transfer

For more information on payment details, please contact us at support@invensislearning.com

You can call us, leave your query on Live Chat for instant support, or Request a Call Back to have your query resolved.

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