ITIL Intermediate OSA Training and Certification Singapore


ITIL Intermediate OSA Training and Certification Course in Singapore

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Enroll for ITIL Intermediate Operational Support and Analysis (OSA) Certification Training Course in Singapore from Invensis Learning. ITIL OSA is an intermediate level certification training course that belongs to the Service Capability stream and is ideal for professionals who are looking to gain in-depth understanding on the practical application of OSA practices to facilitate incident, event, request, access, problem, technical, IT operation and application management.

Participants attending this training will receive a hard copy of the course material. Upon successfully clearing the ITIL OSA exam, a participant receives 4 Credits.

We deliver ITIL Intermediate Operational Support and Analysis (OSA) Certification Training in both classroom and live online virtual modes.

This ITIL OSA Training is available across multiple cities in Singapore

Selena Baset

I would like to thank Invensis Learning for helping me in achieving my learning goals. The trainer was highly-qualified and helped me to understand the subject in a holistic manner. It was a seamless training experience and I highly recommend Invensis Learning for their expertise in the training and certification domain.

ITIL OSA Certification Training Cost in Singapore

  • ITIL OSA Examination Cost in Singapore
  • The ITIL OSA examination cost in Singapore is USD 330. If you want to order ITIL OSA exams in bulk, then get in touch with us at

Note: The ITIL OSA exam will be either paper-based / web-based / web proctored exam. For web proctored exam additional charges applicable.

Key Features of ITIL OSA Certification Training

  •  Interactive instructor-led ITIL OSA training in Singapore
  • Highly qualified, certified, and accredited trainers
  • ITIL OSA course adhered to global standards
  • AXELOS official ITIL OSA certificate
  • Get ITIL OSA Study Guide created by subject matter experts
  • 97.2% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests

Insights about ITIL OSA Training Course

It is of paramount importance that enterprises address service management practices that cater the greater demand of providing holistic IT services in a changing economic climate and market place. Information Technology Infrastructure Library (ITIL)® is a globally-recognised service management framework that transforms IT services that are oriented to achieve high levels of business performance.

ITIL Operational Support and Analysis (OSA) is an intermediate-level certification that is most sought-after credential across the globe. The main objective of the course is to help you to clear your ITIL OSA exam on your first attempt. This course is specifically designed for enterprises and individuals to manage regular IT service operations and covers issues that relate to people, procedures, and infrastructure technology needed to provided high quality IT services as per the organisational needs.

After completing your ITIL OSA training, you will gain comprehensive understanding of:

  • Applying OSA practices to enable processes that are critical to IT service lifecycle
  • Managing everyday operation of IT services
  • Management and resolution with regards to people, relationships, procedures, infrastructure technology
  • Identify challenges, critical success factors, and risks

Job roles that can benefit from ITIL OSA training include, but are not limited to:

  • Configuration Manager
  • Availability Manager
  • System Software
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Database Administrator
  • Problem Manager
  • Network Support
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 30 contact hours of instruction for the syllabus from an accredited training organisation
  • Multiple choice examination questions
  • 08 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book

Syllabus of ITIL OSA Training 

  • Introduction to operational support and analysis
  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • The service desk
  • Functions and Roles
  • Technology and implementation considerations

Select your City to view ITIL OSA Course Details and Training Schedule in Singapore

Classroom Training - Singapore

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