ITIL Intermediate Service Design (SD) Training and Certification Course in Uganda

Incorporating service management best practices is of paramount importance for enterprise to cater the greater demand of providing holistic IT services in a changing economic climate and market place. Information Technology Infrastructure Library (ITIL)® is a globally-recognised service management framework that transforms IT services that are oriented to achieve high levels of business performance.

ITIL Service Design is an intermediate-level certification that is most sought-after credential across the globe. This ITIL SD training provides knowledge on the design of IT services and covers the architectures, processes, policies and documentation which will help you to design services that meet the needs of the organisation.

After completing your ITIL Intermediate Service Design training, you will gain fundamental understanding of:

• Service design principles, its purpose, and objective
• How service design processes interact with other service lifecycle processes
• Roles and responsibilities within service to achieve operational excellence
• Measuring service design performance, and more

Job roles that can benefit from ITIL Service Design training include, but are not limited to:

• Capacity Manager
• Availability Manager
• Service Level Manager
• Business Continuity Manager
• Service Portfolio Manager

• You must hold the ITIL Foundation certificate in IT Service Management
• You must have at least 24 contact hours of instruction for the syllabus from an accredited training organisation

• Multiple choice examination questions
• 08 questions per paper
• 28 marks required to pass (out of 40 available) - 70%
• 90 minutes’ duration
• Closed book