Certified Agile Process Owner (CAPO)® Training and Certification Course in Charlotte, NC, United States

Invensis Learning's Certified Agile Process Owner (CAPO)® Training Course in Charlotte is delivered by highly qualified trainers with extensive experience. Participants attending this CAPO certification training will gain knowledge on how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

A process owner is an individual who is accountable for the performance of a process. It is the duty of a process owner to ensure that the process delivers the required value to its stakeholders, translates the requirements into process performance objectives, and oversee the entire process design and improvement lifecycle. This Certified Agile Process Owner course describes process owner responsibilities and provides the education needed to oversee the design, reengineering, and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management.

We deliver CAPO Training in Charlotte through classroom and live online virtual modes. Enroll now and gain this CAPO certification in Charlotte today.

Certified Agile Process Owner Training in Charlotte, United States

Training Modes

- Instructor-led Classroom Training ( Request for Training )

- Instructor-led Online Training ( Request for Training )

- On-site Group Training ( Request for More Information )

- Focused 1-to-1 Training

Areas of Study

- The basic concepts of Agile and Agile Service Management

- Managing and prioritizing a backlog

- Creating and utilizing user stories

- Collaborating with process stakeholders and other process owners

- Managing organizational change activities

- Monitoring and measuring process performance

- Conducting process reviews and identifying improvements

CAPO Training Request for CAPO training in Charlotte
Certified Agile Process Owner Course Duration

2 days (   view daywise training agenda )

CAPO Training Course Syllabus
  • Course Introduction
  • Process Design Basics
  • Agile Basics
  • Scrum Basics
  • Agile Service Management Basics
  • Agile Process Design
  • Agile Process Improvement
  • Measuring Value
  • Process Improvement Tools and Technologies
Download detailed CAPO Course Syllabus (PDF)
Certified Agile Process Owner Certification Eligibility Criteria

Participants are expected to have:

  • Familiarity with Scrum
  • Familiarity with IT and IT Services
  • Studied the Agile Service Management Guide
CAPO Exam Format
  • Exam Type: Multiple choice examination questions
  • No Of Questions: 40 questions(65% required to pass)
  • Exam duration: 60 minutes duration
  • Type: Closed book
Who should CAPO Certification training

Job roles that can benefit from CAPO training course in Charlotte include, but are not limited to:

  • Process Owners
  • Process Managers
  • Employees and Managers responsible for designing, reengineering or improving processes
  • Consultants
  • Internal and external suppliers
  • Process stakeholders

Request this Certified Agile Process Owner Course for Corporate Group Training in Charlotte, United States

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CAPO Course Features

  • 2-day Interactive instructor-led CAPO training
  • Highly qualified, certified, and accredited trainers
  • CAPO course adhered to global standards
  • Interact with co-participants from diverse backgrounds
  • 96% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Student Study Guide prepared by subject matter experts

CAPO Certification Course Syllabus


Know Why Processes are Important, Why Agility is Important, and Why the Process Owner Role is Important

Know about The Elements of a Process, Process Owner Responsibilities, Process Owner Knowledge, Skills and Attributes.

Know about Agile, The Agile Manifesto, and Why Agile Projects are Successful.

Know about Scrum Roles, Artifacts and Events, Scrum Pillars, Scrum in a Nutshell

Know about Agile Service Management Value, Agile Service Management Roles, Artifacts and Events

Know about Creating and Populating a Process Backlog, User Story Mapping, Ordering and Maintaining the Process Backlog, Process Design Sprints, The Process Owner and Sprint Events and Process Implementation.

Know about Aligning Processes with Strategic Goals, CSI Sprints and Plan-Do--Check-Act. Understand Sustaining Improvements, Assessing Process Maturity and Implementing Process Improvements.

Know about Demonstrating Value, Leading and Lagging Performance Indicators, Critical Success Factors and Key Performance Indicators.

Know about the different tools and technologies which are used to improve the processes.

CAPO Training Agenda

The daily agenda of the 2-day CAPO training is detailed below:

    • Module 1 - Introduction & Glossary
    • Module 2 - Process Design Basics
    • Module 3 - Agile Basics
    • Module 4 - Scrum Basics
    • Exam preparation questions and summary
    • Tips and exam strategy
    • Daily review
      • Module 5 - Agile Service Management Basics
      • Module 6 - Agile Process Design
      • Module 7 - Agile Process Improvement
      • Module 8 - Measuring Value
      • Module 9 - Process Improvement Tools and Technologies
      • Exam preparation questions and summary
      • Tips and exam strategy
      • Daily review

FAQs on CAPO Training


  • Select convenient training schedule
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation

As part of your CAPO training, you will receive:

  • Hard copy/soft copy of the course material
  • CAPO Syllabus
  • CAPO Practitioner exam (optional)

At Invensis, we provide CAPO training in Charlotte in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

Yes, the examination fee is included in the course fee.

The CAPO credential is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing CAPO Training and Certification course worldwide.

The DevOps Institute is the governing body for CAPO course. PeopleCert provides accreditation for the course.

Individuals and Enterprises can make payment for the training through 2 different modes such as –

  • Request for Invoice
  • Wire Transfer

For more information on payment details, please contact us at support@invensislearning.com

Individuals and Enterprises can make payment for the training through 2 different modes such as –

  • Request for Invoice
  • Wire Transfer

For more information on payment details, please contact us at support@invensislearning.com

Please call us, join our Live Chat for instant support, or Request a Call Back to have your query resolved.

Charlotte is the largest and fastest growing city in the US state of North Carolina. Spread over 771 sq. km, Charlotte is home to over 1.2 million people. There are many large universities such as Johnson C. Smith University, Johnson & Wales University, Queens University of Charlotte, and the University of North Carolina at Charlotte. The Charlotte Douglas International Airport is one of the busiest in the country. Charlotte has become a major financial hub in the US and is home to the second-largest financial institution in the US, the Bank of America. The Charlotte metro area has a GDP of $ 114 billion, which contributes greatly to the economy of the country. The economy of Charlotte is driven by energy, transportation, foodstuffs and financial industries. The largest employers in Charlotte are Carolinas HealthCare System, Wells Fargo, Charlotte-Mecklenburg Schools, Wal-Mart and Sam’s Club, Bank of America, Novant Health and American Airlines. The highest average salary in Charlotte for professionals in Project Management is $83,314, ITSM is $95,921, and Quality Management is $93,903. Whereas a senior project manager with PMP certification the salary goes up to $107,198, with ITIL certification it goes up to $124,635, and with Six Sigma certification, it goes up to $106,847.

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