Certified Agile Service Manager (CASM)® Training and Certification Course in Orlando, FL, United States

Invensis Learning's Certified Agile Service Manager (CASM)® Training Course in Orlando is delivered by highly qualified trainers with extensive experience. Participants attending this CASM certification training will gain knowledge about Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements.

A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.

We deliver CASM Training in Orlando through classroom and live online classroom modes. Enroll now and gain this CASM certification in Orlando today.

Certified Agile Service Manager Training in Orlando, United States

Training Modes

- Instructor-led Classroom Training ( Request for Training )

- Instructor-led Online Training ( Request for Training )

- On-site Group Training ( Request for More Information )

- Focused 1-to-1 Training

Areas of Study

- What does it mean to “be agile?”

- The Agile Manifesto, its core values, and principles

- Agile concepts and practices including ITSM, Kanban, Lean and DevOps

- Scrum roles, artifacts, and events as it applies to both products and processes

- The two aspects of Agile Service Management:

- 1 - Agile Process Improvement–ensuring processes are lean and deliver “just enough” control

- 2- Agile Process Design–applying Agile practices to process design projects

CASM Training Request for DevOps CASM training in Orlando
Certified Agile Service Manager Course Duration

2 days (   view daywise training agenda )

CASM Course Syllabus
  • Goals, objectives and vocabulary of DevOps
  • Benefits to the business
  • Performance measures and real-world results with DevOps
  • DevOps values and principles
  • Concepts and practices (including DevOps’ relationship to Agile, Lean and ITSM/ITIL®)
  • Culture and organizational considerations
  • Communication and collaboration practices
  • DevOps Automation practices and technology considerations
  • DevOps Adoption considerations in an enterprise environment
  • Challenges, risks and critical success factors
  • Real-life case studies and results
Download detailed CASM Course Syllabus (PDF)
Certified Agile Service Manager Certification Eligibility Criteria

Participants are expected to have a DevOps Foundation Certificate in order to take up the CASM Examination.

CASM Exam Format
  • Multiple choice examination questions
  • 40 questions
  • 65% required to pass
  • 60 minutes’ duration
  • Closed book
Who Should Attend CASM Certification Training

Job roles that can benefit from CASM training course in Orlando include, but are not limited to:

  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Employees and managers responsible for designing, reengineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Release managers and engineers
  • Process stakeholders

Request this Certified Agile Service Manager Course for Corporate Group Training in Orlando, United States

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Certified Agile Service Manager Course Features

  • 2-day Interactive instructor-led CASM training
  • Highly qualified, certified, and accredited trainers
  • CASM course adhered to global standards
  • Interact with co-participants from diverse backgrounds
  • 98% pass success rate
  • Get to know industry best practices and case studies
  • Student Study Guide prepared by subject matter experts
  • Prepare better with mock sample tests
  • Achieve 16 PDUs certificate

Syllabus of CASM Training

  • Goals, objectives and vocabulary of DevOps
  • Benefits to the business
  • Performance measures and real-world results with DevOps
  • DevOps values and principles
  • Concepts and practices (including DevOps’ relationship to Agile, Lean and ITSM/ITIL®)
  • Culture and organizational considerations
  • Communication and collaboration practices
  • DevOps Automation practices and technology considerations
  • DevOps Adoption considerations in an enterprise environment
  • Challenges, risks and critical success factors
  • Real-life case studies and results

Certified Agile Service Manager(CASM) Training Agenda

The daily agenda of the 2-day CASM Course is detailed below:

  • Module 1 - Introduction & Glossary
  • Module 2 - Process Design Basics
  • Module 3 - Agile Basics
  • Module 4 - Scrum Basics
  • Exam preparation questions and summary
  • Tips and exam strategy
  • Daily review
  • Module 5 - Agile Service Management Basics
  • Module 6 - Agile Process Design
  • Module 7 - Agile Process Improvement
  • Module 8 - Measuring Value
  • Module 9 - Process Improvement Tools and Technologies
  • Exam preparation questions and summary
  • Tips and exam strategy
  • Daily review

FAQs on CASM Training

 

  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation
  • Hard copy/soft copy of the course material
  • CASM Syllabus
  • CASM exam (optional)
  • 16 PDUs certificate

At Invensis, we provide CASM training in Orlando in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

Yes, the examination fee is included in the course fee.

The CASM credential is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing CASM Training and Certification course worldwide.

The DevOps Institute is the governing body for CASM course. PeopleCert provides accreditation for the course.

Please call us, join our Live Chat for instant support, or Request a Call Back to have your query resolved.

Orlando is a major city in the US State of Florida. Spread over 1690 sq. km is home to over 1.5 million people. Orlando is one of the most visited tourist destinations in the world owing to attractions such as the Walt Disney World. The city has gotten nicknames such as "The City Beautiful," and "The Theme Park Capital of the World." Orlando is also a major conference and convention center in the US and hosts one of the largest such facilities. The economy of Orlando is driven by hi-tech industry, manufacturing, aerospace, agriculture, and software design. The metro area has a GDP of $ 101 billion, which contributes greatly to the economy of the country. The largest employers in Orlando are Walt Disney World, Orange County Public Schools, State of Florida Government, Adventist Health System, Florida Hospital, Wal-Mart Stores Inc., Orlando Regional Healthcare System and Universal Studios Orlando. The highest average salary in Orlando for professionals in Project Management is $83,356, ITSM is $95,566, and Quality Management is $93,954. Whereas a senior project manager with PMP certification the salary goes up to $107,198, with ITIL certification it goes up to $124,765, and with Six Sigma certification, it goes up to $106,787.

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