ITIL Intermediate PPO Training and Certification Course in Charleston, SC, United States

Invensis Learning's ITIL Intermediate Planning, Protection and Optimization (PPO) Course in Charleston is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL PPO Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL PPO Boot Camp Course in Charleston is ideal for individuals and enterprises that are looking to gain in-depth understanding of practical application of PPO practices that enables IT service continuity, information security, capacity, availability, and demand management.

The main takeaways from this ITIL PPO Certification course in Charleston are that you demonstrate comprehensive understanding of Service Design processes and in turn ensure new services, tools, technology architecture, service management systems and metrics are designed to meet both user and enterprise needs. Participants will receive course completion certificate and 30 PDUs.

We deliver ITIL PPO Training in Charleston through classroom and live online classroom modes. Enroll now and gain this ITIL PPO certification in Charleston today.

ITIL PPO Training in Charleston, United States

Training Modes

- Instructor-led Classroom Training (   Request for Training )

- Instructor-led Online Training ( Request for Training )

- On-site Group Training  Request for More Information )

- Focused 1-to-1 Training

Areas of Study

- Service Design principles, purpose, and objectives

- Planning, Protection, and Optimization while providing services

- How to use PPO to achieve operational excellence

- Availability and Capacity management as a capability to realize successful design

- IT service continuity management as a capability to support overall

- Planning, Protection and Optimization roles and responsibilities

- Challenges, critical success factors, risk factors associated with PPO, and more

ITIL PPO Training  Request for ITIL PPO training in Charleston 
ITIL PPO Training Course Syllabus
  • Introduction to planning, protection and optimization
  • Capacity management
  • Availability management
  • IT service continuity management (ITSCM)
  • Information security management
  • Demand management
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
 Download detailed Course Syllabus (PDF)
ITIL PPO Certification Admission Requirements
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 30 contact hours of instruction for the syllabus from an accredited training organization
ITIL PPO Exam Format
  • Exam Type: Multiple choice examination questions
  • No Of Questions: 08 questions per paper - 28 marks required to pass (out of 40 available) - 70%
  • Exam duration: 90 minutes’ duration
  • Type: Closed book exam
ITIL PPO Exam Fees

The ITIL PPO examination cost in the United States is USD 330.

Who should Attend ITIL PPO Certification training

Job roles that can benefit from ITIL PPO training course in Charleston include, but are not limited to:

  • Capacity Manager
  • Availability Manager
  • Change Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Network Support
  • Business Continuity Manager
  • Security Manager
  • Service Portfolio Manager
  • Supplier Relationship Manager

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ITIL PPO Course Features

  • Interactive instructor-led ITIL PPO training
  • Highly qualified, certified, and accredited trainers
  • ITIL PPO course adhered to global standards
  • Get ITIL PPO Study Guide created by subject matter experts
  • 97.8% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Achieve 30 PDUs certificate
  • AXELOS official ITIL PPO certificate

ITIL PPO Certification Course Syllabus

 

This module focuses on the value to the business of PPO activities, the lifecycle within the PPO context, the purpose and objective of service design as it relates to PPO, and the basic service design principles.

This chapter focuses on the end-to-end process flow of capacity management, measurement model and metrics, and the benefits and business value that can be gained from capacity management.

In this module participants will learn about end-to-end process flow of availability management, measurement and metrics, and the benefits and business value that can be gained from availability management.

This module focuses on the end-to-end process flow for ITSCM, the four stages of ITSCM, measurement model and the metrics, and the benefits and business value that can be gained from ITSCM.

This chapter focuses on end-to-end process flow for information security management, measurement model and metrics, and the benefits and business value that can be gained from information security management.

In this module participants will learn about end-to-end process flow of demand management, activity-based demand management, and the benefits and business value that can be gained from demand management in support of PPO.

This module focuses on the roles and responsibilities related to capacity, availability, ITSCM and information security management, and how they fit and are used within the service design organization to support PPO.

This chapter focuses on service management tools, types of tools that support service design as it relates to PPO, and the best practices to be used to alleviate challenges and risks when implementing service management technologies and designing technology architectures.

ITIL PPO Training Agenda

The daily agenda of the 3-day ITIL PPO Training is detailed below:

    • The value to the business of PPO activities
    • The lifecycle within the PPO context
    • The purpose and objective of service design as it relates to PPO
    • The basic service design principles
    • The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
    • A measurement model and the metrics that would be used to support capacity management within PPO practices
    • The benefits and business value that can be gained from capacity management
    • The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
    • The benefits and business value that can be gained from availability management
    • A measurement model and the metrics that would be used to support availability management within PPO practices
    • The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
    • The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
    • A measurement model and the metrics used to support ITSCM within PPO practices
    • The benefits and business value that can be gained from ITSCM
    • The end-to-end process flow for security management, including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
    • A measurement model and the metrics that would be used to support security management within PPO practices
    • The benefits and business value that can be gained from security management
    • The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
    • Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages
    • The benefits and business value that can be gained from demand management in support of PPO
    • The complete end-to-end process flow for the service desk function inclusive of design strategy, components, activities and operation, as well as any interfaces with other processes or lifecycle phases
    • The service desk validation components and activities (e.g. service desk role, organizational structures, challenges, issues safeguards, etc.) and how these test components are used to ensure service quality within PPO
    • A measurement model and the metrics that would be used to support the service desk function within PPO practices
    • The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO
    • Service management tools, where and how they can be used within PPO for process implementation
    • The types of tools that support service design as related to PPO
    • What best practices should be used in order to alleviate challenges and risks when implementing service management technologies and designing technology architectures

FAQs on ITIL PPO Training

 

  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation

As part of your ITIL PPO training, you will receive:

  • Hard copy/soft copy of the course material
  • ITIL PPO syllabus
  • ITIL PPO exam (optional)
  • 30 PDUs certificate

At Invensis, we provide ITIL PPO Training course in Charleston in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

You will achieve 4 credits for this ITIL PPO training which you can use in your journey to become an ITIL Expert.

Yes, the examination fees is included in the course fee.

The ITIL Planning, Protection, and Optimization credential does not have an expiry period and the certification is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL PPO training course worldwide.

AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules and ITIL MALC Training courses worldwide.

You can call us, use Live Chat for instant support, or Request a Call Back to have your query resolved.

Incorporated as a city in 1783, and named after King Charles II of England, Charleston is the oldest and second-largest city in the U.S. state of South Carolina. The city is a major center of finance, industry, distribution and retail trade. The prominent economic sectors of the city include Healthcare, finance, automotive, professional services, telecommunications, and tourism. There are also several chemical, glass manufacturing, steel fabricating and energy development companies in the area e.g., Monsanto, Union Carbide Corporation, FMC, Clearon Corp and E.I. du Pont de Nemours.

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