ITIL Intermediate Service Operation (SO) Training and Certification Course Hawaii, United States


ITIL Intermediate Service Operation (SO) Training and Certification Course in Hawaii, United States

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Enroll for ITIL Intermediate Service Operation (SO) Training and Certification Course in Hawaii, United States from Invensis Learning. ITIL Service Operation is an intermediate level certification training course that is ideal for professionals who are looking to gain in-depth understanding of delivering value to customers and users by managing service operation processes and activities.

ITIL SO boot camp course will help participants to understand the ITSM processes and functions to keep IT services up and running in an efficient and effective manner, including Problem, Incident, Access and Event Management along with Request Fulfilment and Service Desk. Upon successfully clearing the ITIL Service Operation exam, a participant receives 3 Credits in their journey towards becoming an ITIL Expert.

We deliver ITIL Intermediate Service Operation (SO) Training in both classroom and live online classroom modes.

This ITIL Service Operation Certification Course is available across multiple cities in the state of Hawaii, United States

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Key Features of ITIL Service Operation Certification Training

  •  Interactive instructor-led ITIL SO training in Hawaii, United States
  • Highly qualified, certified, and accredited trainers
  • ITIL SO course adhered to global standards
  • AXELOS official ITIL SO certificate
  • Get ITIL SO Study Guide created by subject matter experts
  • 98.9% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Achieve 24 PDUs certificate

Insights about ITIL Service Operation Boot Camp Course

In today’s ever changing economic climate and market place incorporating service management best practices is of paramount importance for enterprise to cater the greater demand of providing holistic IT services. Information Technology Infrastructure Library (ITIL)® is a globally-recognized service management framework that transforms IT services that are oriented to achieve high levels of business performance.

ITIL Service Operation is an intermediate-level certification that is most sought-after credential across the globe. The main objective of the course is to help you to clear your ITIL SO exam on your first attempt. This ITIL SO training provides knowledge on processes, principles, operational activities and functions that helps in managing the performance of their services and products. Participants will also learn how to coordinate and execute activities that managing the products or services developed during Service Strategy, design, and transition phases of the IT service lifecycle.

After completing your ITIL SO training, you will gain comprehensive understanding of:

  • Service management as a practice concept and service operation principles, purpose, and objectives
  • How processes in ITIL Service Operation interact with other service lifecycle processes
  • Roles and responsibilities within ITIL service operation to achieve operational excellence
  • Measuring ITIL Service Operation, and more

Job roles that can benefit from ITIL Service Operation training include, but are not limited to:

  • Release Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Database Administrator
  • Problem Manager
  • Service Desk and Incident Manager
  • Network Support
  • Security Manager
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 24 contact hours of instruction for the syllabus from an accredited training organization
  • Multiple choice examination questions
  • 08 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book

Syllabus of ITIL Service Operation Training 

  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing for Service Operation
  • Technology Considerations
  • Implementation of Service Operation
  • Challenges, Critical Success Factors and Risks

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Classroom Training - United States

Enroll for Interactive Public Classroom Sessions in Hawaii and Learn from Qualified, Certified and Accredited Trainers

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Live Virtual / Online Classroom Training - United States

Enroll for Instructor-led Online Classroom Sessions and attend from Anywhere

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Corporate Group Training in United States

Cost Effective and Customized Instructor led On-site Group Trainings for Enterprises in Hawaii

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Get Invensis Learning Advantage

10,000+ professionals trained globally

Highly qualified and certified ITIL Expert trainers

Rated with 95% training satisfaction

Superior quality of ITIL SO courseware that enhances learning experience

A trusted partner for many Fortune 500 companies

Customized ITIL SO trainings available for individuals and enterprises in Hawaii

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ITIL Training Organization
AXELOS Certified Partner
DevOps Institute – Registered Education Partner
ISACA - Information Systems Audit and Control Association
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Exin Accredited Training Organization