Certified Agile Service Manager (CASM)® Training and Certification Course in Hanoi, Vietnam

Invensis Learning's Certified Agile Service Manager (CASM)® Training Course inHanoi is delivered by highly qualified trainers with extensive experience. Participants attending this CASM certification training will gain knowledge about Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects.  Agile thinking improves IT’s effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements.

A Certified Agile Service Manager (CASM) is the operational counterpart to a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.

We deliver CASM Training in Hanoi through classroom and live online virtual modes. Enroll now and gain this CASM certification in Hanoi today.

Certified Agile Service Manager Training in Hanoi, Vietnam

Training Modes

- Instructor-led Classroom Training ( Request for Training )

- Instructor-led Online Training ( Request for Training )

- On-site Group Training ( Request for More Information )

- Focused 1-to-1 Training

Areas of Study

- What does it mean to “be agile?”

- The Agile Manifesto, its core values, and principles

- Agile concepts and practices including ITSM, Kanban, Lean and DevOps

- Scrum roles, artifacts, and events as it applies to both products and processes

- The two aspects of Agile Service Management:

- 1 - Agile Process Improvement–ensuring processes are lean and deliver “just enough” control

- 2- Agile Process Design–applying Agile practices to process design projects

CASM Training Request for DevOps CASM training in Hanoi
Certified Agile Service Manager Course Duration

2 days (   view daywise training agenda )

CASM Course Syllabus
  • Goals, objectives and vocabulary of DevOps
  • Benefits to the business
  • Performance measures and real-world results with DevOps
  • DevOps values and principles
  • Concepts and practices (including DevOps’ relationship to Agile, Lean and ITSM/ITIL®)
  • Culture and organizational considerations
  • Communication and collaboration practices
  • DevOps Automation practices and technology considerations
  • DevOps Adoption considerations in an enterprise environment
  • Challenges, risks and critical success factors
  • Real-life case studies and results
Download detailed CASM Course Syllabus (PDF)
Certified Agile Service Manager Certification Eligibility Criteria

Participants are expected to have a DevOps Foundation Certificate in order to take up the CASM Examination.

CASM Exam Format
  • Multiple choice examination questions
  • 40 questions
  • 65% required to pass
  • 60 minutes’ duration
  • Closed book
Who Should Attend CASM Certification Training

Job roles that can benefit from CASM training course in Hanoi include, but are not limited to:

  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Employees and managers responsible for designing, reengineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Release managers and engineers
  • Process stakeholders

Request this Certified Agile Service Manager Course for Corporate Group Training in Hanoi, Vietnam

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Certified Agile Service Manager Course Features

  • 2-day Interactive instructor-led CASM training
  • Highly qualified, certified, and accredited trainers
  • CASM course adhered to global standards
  • Interact with co-participants from diverse backgrounds
  • 98% pass success rate
  • Get to know industry best practices and case studies
  • Student Study Guide prepared by subject matter experts
  • Prepare better with mock sample tests

Syllabus of CASM Training

  • Goals, objectives and vocabulary of DevOps
  • Benefits to the business
  • Performance measures and real-world results with DevOps
  • DevOps values and principles
  • Concepts and practices (including DevOps’ relationship to Agile, Lean and ITSM/ITIL®)
  • Culture and organizational considerations
  • Communication and collaboration practices
  • DevOps Automation practices and technology considerations
  • DevOps Adoption considerations in an enterprise environment
  • Challenges, risks and critical success factors
  • Real-life case studies and results

Certified Agile Service Manager(CASM) Training Agenda

The daily agenda of the 2-day CASM Course is detailed below:

  • Module 1 - Introduction & Glossary
  • Module 2 - Process Design Basics
  • Module 3 - Agile Basics
  • Module 4 - Scrum Basics
  • Exam preparation questions and summary
  • Tips and exam strategy
  • Daily review
  • Module 5 - Agile Service Management Basics
  • Module 6 - Agile Process Design
  • Module 7 - Agile Process Improvement
  • Module 8 - Measuring Value
  • Module 9 - Process Improvement Tools and Technologies
  • Exam preparation questions and summary
  • Tips and exam strategy
  • Daily review

FAQs on CASM Training

 

  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation
  • Hard copy/soft copy of the course material
  • CASM Syllabus
  • CASM exam (optional)

At Invensis, we provide CASM training in Hanoi in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

Yes, the examination fee is included in the course fee.

The CASM credential is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing CASM Training and Certification course worldwide.

The DevOps Institute is the governing body for CASM course. PeopleCert provides accreditation for the course.

Individuals and Enterprises can make payment for the training through 2 different modes such as –

  • Request for Invoice
  • Wire Transfer

For more information on payment details, please contact us at support@invensislearning.com

Please call us, join our Live Chat for instant support, or Request a Call Back to have your query resolved.

Hanoi is the capital city of Vietnam. The city is situated on the banks of the Red River and has some of the most fertile lands in the country which immensely helps the agriculture industry. Hanoi is one of the fastest growing economies in the world and contributes close to 13% to Vietnam's GDP. The major sectors which contribute to the economy of Hanoi are exports, industrial production, trade, retail, finance, banking, oil and gas, consumer goods, telecommunications, real estate and tourism. The largest employers in Hanoi are PetroVietnam, Samsung Electronics, Vietnam Electricity, Viettel, Bao Viet Holdings and Hoang Anh Gia Lai Group.

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