ITIL Intermediate SO Training and Certification Kosovo


ITIL Intermediate Service Operation (SO) Training and Certification Course in Kosovo

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Enroll for ITIL Intermediate Service Operation (SO) Certification Training Course in Kosovo from Invensis Learning across various locations. ITIL Service Operation is an intermediate level certification training course that is ideal for professionals who are looking to gain in-depth understanding of principles, operational activities, functions, and processes that help organisations and individuals to manage the products and services of an organisation.

In this ITIL SO course, participants will learn coordination and execution of activities that help in managing the operation of products or services developed during the Service Strategy, Design, and Transition phases of the IT Service Lifecycle. Upon successfully clearing the ITIL Service Operation exam, a participant receives 3 Credits, and 24 PDUs certificate.

We deliver ITIL Intermediate Service Operation (SO) Training in both classroom and live online classroom modes.

This ITIL Service Operation Training is available across multiple cities in Kosovo

Selena Baset

I would like to thank Invensis Learning for helping me in achieving my learning goals. The trainer was highly-qualified and helped me to understand the subject in a holistic manner. It was a seamless training experience and I highly recommend Invensis Learning for their expertise in the training and certification domain.

Select your City to view ITIL Service Operation Course Details and Training Schedule in Kosovo

ITIL Service Operation Certification Training Cost in Kosovo

  • ITIL Service Operation Certification Cost in Kosovo
  • The ITIL Service Operation online training cost in Kosovo is USD 895
  • ITIL Service Operation Examination Cost in Kosovo
  • The ITIL Service Operation examination cost in Kosovo is USD 295. If you want to order ITIL Service Operation exams in bulk, then get in touch with us at

Note: The ITIL Service Operation exam will be either paper-based / web-based / web proctored exam. For web proctored exam additional charges applicable.

Key Features of ITIL Service Operation Certification Training

  •  Interactive instructor-led ITIL SO training in Kosovo
  • Highly qualified, certified, and accredited trainers
  • ITIL SO course adhered to global standards
  • AXELOS official ITIL SO certificate
  • Get ITIL SO Study Guide created by subject matter experts
  • 98.9% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with sample mock tests
  • Achieve 24 PDUs certificate

Insights about ITIL Service Operation Training Course

In today’s ever changing economic climate and market place incorporating service management best practices is of paramount importance for enterprise to cater the greater demand of providing holistic IT services. Information Technology Infrastructure Library (ITIL)® is a globally-recognised service management framework that transforms IT services that are oriented to achieve high levels of business performance.

ITIL Service Operation is an intermediate-level certification that is most sought-after credential across the globe. The main objective of the course is to help you to clear your ITIL SO exam on your first attempt. This ITIL SO training provides knowledge on processes, principles, operational activities and functions that helps in managing the performance of their services and products. Participants will also learn how to coordinate and execute activities that managing the products or services developed during Service Strategy, design, and transition phases of the IT service lifecycle.

After completing your ITIL SO training, you will gain comprehensive understanding of:

  • Service management as a practice concept and service operation principles, purpose, and objectives
  • How processes in ITIL Service Operation interact with other service lifecycle processes
  • Roles and responsibilities within ITIL service operation to achieve operational excellence
  • Measuring ITIL Service Operation, and more

Job roles that can benefit from ITIL Service Operation training include, but are not limited to:

  • Release Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Database Administrator
  • Problem Manager
  • Service Desk and Incident Manager
  • Network Support
  • Security Manager
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 24 contact hours of instruction for the syllabus from an accredited training organisation
  • Multiple choice examination questions
  • 08 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book

Syllabus of ITIL Service Operation Training 

  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising for Service Operation
  • Technology Considerations
  • Implementation of Service Operation
  • Challenges, Critical Success Factors and Risks
Classroom Training - Kosovo

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Live Virtual / Online Classroom Training - Kosovo

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10,000+ professionals trained globally

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Superior quality of ITIL SO courseware that enhances learning experience

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Customised ITIL SO trainings available for individuals and enterprises in Kosovo

PEOPLECERT Accredited COBIT 5 Training Organization
PEOPLECERT Accredited PRINCE2 Training Organization
ITIL Training Organization
AXELOS Certified Partner
DevOps Institute – Registered Education Partner
ISACA - Information Systems Audit and Control Association
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