Invensis Learning's ITIL Intermediate Continual Service Improvement Training Course in Johannesburg is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS’s ITIL CSI Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL CSI Certification Course in Johannesburg is ideal for individuals and enterprises that are looking to gain an in-depth understanding of strategically reviewing products and services produced by following strategy, design, transition, and operation stages.
The main takeaways from this ITIL CSI Certification course in Johannesburg are that you demonstrate a comprehensive understanding of the management and control of activities and techniques within the Continual Service Improvement phase of the ITIL Lifecycle. Participants will receive course completion certificate and 21 PDUs.
We deliver ITIL CSI Training in Johannesburg through classroom and live online classroom modes. Enroll now and gain this ITIL CSI certification in Johannesburg today.
- Instructor-led Classroom Training ( Request for Training )
- Instructor-led Online Training ( Request for Training )
- On-site Group Training ( Request for More Information )
- Focused 1-to-1 Training
|Areas of Study||
- CSI principles, purpose, and objectives
- How CSI processes interact with other service lifecycle processes
- Roles and responsibilities within CSI and the activities to achieve operational excellence
- Measuring CSI performance, and more
- Preparing for ITIL CSI exam
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|ITIL CSI Training Course Syllabus||
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|ITIL CSI Certification Admission Requirements||
|ITIL CSI Exam Format||
|ITIL CSI Exam Fees||
The ITIL CSI examination cost in the South Africa is USD 330.
|Who should Attend ITIL CSI Certification training||
Job roles that can benefit from ITIL CSI Course in Johannesburg include, but are not limited to:
This module focuses on the purpose, objectives and scope of CSI, contest of Service Transition in ITIL service lifecycle, approach to CSI, business question that a CSI initiative is warranted, and context of CSI in ITIL Service Lifecycle, inputs and outputs to CSI.
In this chapter participants will learn about how success of CSI depends on change within an organization, clear and unambiguous ownership and accountability, CSI register supporting the application of CSI, knowledge management, Deming Cycle’s importance, how CSI can be used to ensure good governance.
This module focuses on the seven step improvement process, policies, principles, and basic concepts, process activities, methods and techniques, critical success factors and key performance indicators, challenges and risks.
In this module participants will learn about when to use assessments and what to assess, how gap analysis can provide insight into the areas that have room for improvement, benchmarking, service measurement, metrics, ROI, service reporting, and more.
This chapter focuses on the roles of service owner, process owner, process manager, process practitioner, CSI manager, nature of activities and the skills required for the seven step improvement process, comparing the CSI manager role with other relevant roles, how RACI can be used to define roles and responsibilities.
This module focuses on what are the technology considerations to be made to implement CSI approach in an enterprise.
In this chapter participants will learn about critical considerations and where to start, the role of governance to CSI, the effect of organizational change for CSI, and a communication strategy and plan.
This module focuses on challenges facing CSI, appropriate critical success factors for CSI, and the risk associated with implementing CSI.
The daily agenda of the 2-day ITIL CSI Training is detailed below:
As part of your ITIL CSI training, you will receive:
At Invensis, we provide ITIL CSI training in Johannesburg in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.
You will achieve 3 credits for this ITIL CSI training which you can use in your journey to become an ITIL Expert.
Yes, the examination fees is included in the course fee.
The ITIL Continual Service Improvement credential does not have an expiry period and the certification is valid for life.
Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL CSI training course worldwide.
AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules and ITIL MALC Training courses worldwide.
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Johannesburg is South Africa’s largest city and the seat of their Constitutional Court. Spread over 1600 sq. km, the city has a population of nearly 8 million, making it the most populous in South Africa. It is a major center of gold and diamond trade in the nature owing to its location and proximity to mineral-rich areas. Johannesburg the economic and financial hub of South Africa and a leading financial center globally.
The GDP of Johannesburg accounts for 16% of South Africa’s US $ 294.8 billion GDP. The economy of the city is driven mainly by heavy industries, financial services, real estate and consumer retail. The largest stock exchange in Africa is in Johannesburg. The largest employers in Johannesburg are Group Five Construction (Pty) Ltd., Nestlé (South Africa) (Pty) Ltd., MTN South Africa, SAS Institute (Pty) Ltd., JSE Ltd., South African National Roads Agency Ltd., Vodacom Group Ltd, and Unilever South Africa (Pty) Ltd.
The highest average salary in Johannesburg for professionals in Project Management is R783,601, ITSM is R754,206, and Quality Management is R776,462. Whereas a senior project manager with PMP certification the salary goes up to R885,784, with ITIL certification it goes up to R851,154, and with Six Sigma certification, it goes up to R794,515.
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