ITIL Service Strategy (SS) Training and Certification Course in Cape Town, South Africa

Invensis Learning's ITIL Intermediate Service Strategy Training Course in Cape Town is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS's ITIL Service Strategy Certification is one of the most industry-recognized certifications for IT professionals globally. This ITIL SS Certification Course in Cape Town is ideal for individuals and enterprises that are looking to gain an in-depth understanding to design and develop a service strategy that aligns with organizational business objectives.

The main takeaways from this ITIL SS Certification course in Cape Town are that you demonstrate a comprehensive understanding of the risks and success factors and have the requisite skills to develop and progress strategy within the organization. Participants will receive course completion certificate.

We deliver ITIL Intermediate Service Strategy Training in Cape Town through classroom and live online virtual modes. Enroll now and gain this ITIL Service Strategy certification in Cape Town today.


ITIL Service Strategy Training in Cape Town, South Africa

Training Modes

- Instructor-led Classroom Training Request for Training )

- Instructor-led Online Training Request for Training )

- On-site Group Training Request for More Information )

- Focused 1-to-1 Training

Areas of Study

- Service Strategy principles that relate to design of effective service management strategies

- Service Strategy processes, service portfolio management, financial management for IT services

- Importance of governance and related frameworks

- Service Strategy technologies and service automation, and more

ITIL Service Strategy Training Request for ITIL Service Strategy training in Cape Town
ITIL Service Strategy Course Duration

2 days ( view daywise training agenda )

ITIL Service Strategy Training Course Syllabus
  • Introduction to ITIL Intermediate Service Strategy
  • Service Strategy Processes
  • Service Strategy Principles
  • Governance
  • Organizing for Service Strategy
  • Technology Considerations
  • Implementing Service Strategy
  • Service Strategy Challenges, Critical Success factors, and Risks
Download detailed Course Syllabus (PDF)
ITIL Service Strategy Course Preview Click here to view ITIL Service Strategy Course Preview
ITIL Service Strategy Certification Eligibility Criteria
  • You must hold the ITIL Foundation certificate in IT Service Management
  • You must have at least 21 contact hours of instruction for the syllabus from an accredited training organization
ITIL Service Strategy Exam Format
  • Multiple choice examination questions
  • 08 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes duration
  • Closed book
ITIL Service Strategy Exam Fees

The ITIL Service Strategy examination cost in South Africa is USD 330.

Who should Attend ITIL Service Strategy Certification training

Job roles that can benefit from ITIL Service Strategy training course in Cape Town include, but are not limited to:

  • CIOs
  • CTOs
  • IT Managers
  • Supervisory Staff
  • Team Leaders
  • Designers
  • Architects
  • Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers
  • ITSM Trainers

Request this ITIL Service Strategy Course for Corporate Group Training in Cape Town, South Africa

Corporate Group Training Tailored to your
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Training delivery modes for effective learning


on-site-training

On-site

off-site-training

Off-site

live-online-training

Live Online

1-to-1-training

1 to 1

ITIL Service Strategy Certification Course Features

  • Interactive instructor-led ITIL SS training
  • Highly qualified, certified, and accredited trainers
  • ITIL SS course adhered to global standards
  • ITIL SS Study Guide created by subject matter experts
  • 98.7% pass success rate
  • Get to know industry best practices and case studies
  • Prepare better with mock sample tests
  • Axelos official ITIL Service Strategy certificate

ITIL Service Strategy Certification Course Syllabus

 

This module focuses on the introduction to service strategy that addresses its purpose, objectives, scope, and value to the business.

This chapter focuses on service strategy principles, approach to deciding a strategy, opposing dynamics, 4Ps of service strategy, utility and warranty, service providers, strategies for customer satisfaction, sourcing strategy, and strategy inputs and outputs with the service lifecycle.

In this module participants will learn about strategy management for IT services, service portfolio management, financial management for IT services, demand management, and business relationship management.

This module focuses on the governance part in service strategy, setting the strategy for governance, governance framework, what is IT governance? Governance bodies, and how service strategy relates to governance.

This chapter focuses on organizational departmentalization, organizational design, and the role of the service owner and business relationship manager.

In this module, participants will learn about service automation and service interfaces.

This module focuses on implementing service strategy through the lifecycle, following lifecycle approach, and the impact of service strategy on other lifecycle stages.

This chapter focuses on the challenges while implementing service strategy, critical success factors, and risks.

ITIL Service Strategy Training Agenda

The daily agenda of the 2-day ITIL SS Training is detailed below:

  • Purpose
  • Objectives
  • Scope
  • Value to business
  • Service strategy principles
  • Approach to deciding a strategy
  • Strategy and opposing dynamics
  • Outperforming competitors
  • The 4Ps of service strategy
  • Services
  • Value
  • Utility and warranty
  • Assets
  • Service providers
  • Defining services
  • Strategies for customer satisfaction
  • Service economics
  • Sourcing strategy
  • Strategy inputs and outputs with the service lifecycle
  • Strategy management for IT Services
  • Purpose, objective, scope, value to business
  • Policies, principles and basic concepts
  • Process activities, methods, and techniques
  • Triggers, inputs, outputs, and interfaces
  • Critical success factors and key performance indicators
  • Challenges and risks
  • Service portfolio management
  • Financial management for IT Services
  • Demand management
  • Business relationship management
  • Governance
  • Setting the strategy for governance
  • Evaluate, direct, monitor
  • Governance framework
  • What is IT governance
  • Governance bodies
  • How service strategy relates to governance
  • Organizational departmentalization
  • Organizational design
  • The role of service owner and business relationship manager
  • Strategy, portfolio, financial and demand roles
  • Service automation
  • Service interfaces
  • Implementation through the lifecycle
  • Following a lifecycle approach
  • The impact of service strategy on other lifecycle stages
  • Challenges
  • Risks
  • Critical success factors

FAQs on ITIL Service Strategy Training

 

  • Select convenient training schedule given above
  • Enroll and make the payment, and block your seat
  • Receive the training kit with training details and start your preparation
  • Hard copy/soft copy of the course material
  • ITIL Service Strategy syllabus
  • ITIL SS exam (optional)

At Invensis, we provide ITIL Service Strategy training in Cape Town in three different learning modes in instructor-led classroom training, instructor-led online training, and on-site group training.

You will achieve 3 credits for this ITIL SS training which you can use in your journey to becoming an ITIL Expert.

Yes, the examination fees are included in the course fee.

The ITIL Service Strategy credential does not have an expiry period,and the certification is valid for life.

Yes, Invensis Learning is a PEOPLECERT Accredited Training Organization (A.T.O) for providing ITIL Service Strategy training course worldwide.

AXELOS is the governing body for all of the ITIL training programs. Invensis Learning is an AXELOS Certified Partner for imparting ITIL Foundation, ITIL Intermediate modules, and ITIL MALC Training courses worldwide.

Individuals and Enterprises can make payment for the training through 2 different modes such as –

  • Request for Invoice
  • Wire Transfer

For more information on payment details, please contact us at support@invensislearning.com

Please join our Live Chat for instant support, call us, or Request a Call Back to have your query resolved.

Cape Town, located on the shore of Table Bay, is the 2nd most populous city in South Africa with a population of 3.7 million people. The city is the capital of the Western Cape Province and serves as the legislative capital of the country. Cape Town is a multicultural city and has a diverse population, making it an attractive destination for immigrants and expatriates. The city was named as the best place to visit in the world by the New York Times and the Daily Telegraph.

Cape Town has a GDP of US $ 59 billion, which forms 8% of the total GDP of South Africa. Cape Town is a major economic hub of South Africa and serves as the regional manufacturing center. The economy of Cape Town is driven by finance, business services, transport, and logistics sectors, with the GDP growing at a rate of 3.7% a year. The largest employers in Cape Town are Tata Consultancy Services (SA), SAP Africa, Microsoft South Africa, Old Mutual, EY South Africa, Accenture SA and Unilever South Africa.

The highest average salary in Cape Town for professionals in Project Management is R683,601, ITSM is R654,206, and Quality Management is R656,462. Whereas a senior project manager with PMP certification the salary goes up to R785,784, with ITIL certification it goes up to R751,154, and with Six Sigma certification, it goes up to R754,515.

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