Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Our CSM Training in KingstonUntitledPrepares You to Do

    The Certified ScrumMaster (CSM) is Scrum Alliance's entry-level Scrum Master certification and the most widely recognised Scrum Master credential worldwide, with more than one million professionals certified. It validates your command of the Scrum framework, the Scrum Master role, and the values that make agile teams effective. Aligned to the Scrum Alliance CSM Learning Objectives and the current Scrum Guide (the November 2020 edition by Ken Schwaber and Jeff Sutherland), this training is delivered by a Scrum Alliance Certified Scrum Trainer (CST). You learn empiricism and the three pillars, the five Scrum values, all five Scrum events, the three artifacts, and how to lead as a servant leader. For professionals in Kingston moving from traditional delivery into agile ways of working, it is a practical route into one of Jamaica's fastest-growing skill areas. As Kingston's banks, telecoms and global services firms scale agile delivery, employers increasingly seek certified Scrum Masters who can facilitate teams and remove impediments. Start your CSM journey with Invensis Learning and step into the role with confidence.

    Invensis Learning is aligned with Scrum Alliance to provide CSM certification in Kingston. The training is delivered by Certified Scrum Trainers (CST) using official Scrum Alliance courseware and the CSM Learning Objectives.

    What Our CSM Training in KingstonPrepares You to Do

    Certification Badge

    Invensis Learning is aligned with Scrum Alliance to provide CSM certification in Kingston. The training is delivered by Certified Scrum Trainers (CST) using official Scrum Alliance courseware and the CSM Learning Objectives.

    Key Highlightsof the CSM Certification Training Course

    CSM Certification Eligibility in KingstonDo You Qualify for the CSM Exam?

    Why Earn Your Certified ScrumMaster CredentialReal Skills, Recognition and Career Growth

    CSM Exam Format in KingstonWhat to expect on exam day

    The Certified ScrumMaster (CSM) assessment validates your understanding of the Scrum framework and your readiness to serve as a Scrum Master on delivery teams. The assessment focuses on the Scrum Guide foundations, the three roles (Product Owner, Scrum Master, Developers), the five events, the three artifacts, and the values and theory underpinning empirical process control. Through a combination of multiple-choice questions, candidates are tested on their ability to apply Scrum principles in real-world team environments.

    CSM Certification Cost in Kingston

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What a CSM Credential Opens in KingstonRoles, Demand and Pay

    Certified Scrum Masters are in growing demand across Kingston as banks, telecoms and global services firms scale agile delivery. The CSM maps to roles from Scrum Master and Product Owner to agile project manager and delivery lead, and Jamaica's expanding technology and outsourcing sector is actively hiring facilitators who can run Scrum teams. Here is what the local market is telling us right now.

    Agile Delivery Gaps Fuelling Scrum Master Demand in Jamaica

    CSM is more than a certificate. It is your entry into one of Jamaica's fastest-growing agile careers. Join professionals who facilitate high-performing Scrum teams and lead delivery with confidence. Start your journey today.

    Your Kingston Career Transformation

    From Agile Team Member to Certified Scrum Master

    The Shift CSM Certification Makes

    Jamaica's technology, banking and global services sectors are scaling agile delivery, and employers increasingly separate certified Scrum Masters from the rest. Here is which side of that line you want to be on.

    Sources: Paylab, PayScale, SalaryExpert, Glassdoor (Jamaica) 2026.

    How to Get CSM Certified in KingstonStep-by-Step Certification Process

    The path to online CSM certification in Kingston is straightforward. Complete the 2-day Certified Scrum Trainer® (CST®)-led course, take the Scrum Alliance assessment online, and activate your credential through your Scrum Alliance account. Most learners complete the process within a few days of finishing the course.

    Step 1: Enrol in the 2-Day CSM Course

    Choose your preferred Invensis Learning CSM cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts are led by a Scrum Alliance Certified Scrum Trainer® (CST) using official courseware and the latest Scrum Guide.

    Step 2: Attend and Participate in the Full Course

    Attend both days and take part in the workshops, exercises, and discussions. Active participation in the full 16-hour course is required by Scrum Alliance to become eligible for the CSM test.

    Step 3: Receive Your Scrum Alliance Test Invitation

    After the course, your CST submits your participation to Scrum Alliance, which emails you an invitation to take the online CSM test through your Scrum Alliance account.

    Step 4: Take the CSM Test

    Complete the CSM test online: 50 multiple-choice questions in 60 minutes, with a 74% pass mark (37 of 50). You receive two free attempts within 90 days of completing the course.

    Step 5: Accept the License Agreement and Earn CSM

    On passing, accept the Scrum Alliance License Agreement in your account to activate your Certified ScrumMaster® credential, digital badge, and 2-year Scrum Alliance membership.

    Step 6: Maintain Your Credential

    CSM is valid for 2 years. Renew by earning 20 Scrum Education Units (SEUs) and paying the Scrum Alliance renewal fee before your credential expires.

    Module 1: Agile and Scrum Overview

    • Agile Manifesto
    • 12 Principles
    • 4 values
    • Scrum Foundations (5 Scrum Values)

    Module 2: The Three Roles in Scrum

    • Scrum Master roles and challenges
    • Product Owner roles and responsibilities
    • Development team roles and responsibilities

    Module 3: Scrum Ceremonies

    • Sprint planning
    • Daily Scrum
    • Sprint Review
    • Sprint Retrospective

    Module 4: Scrum Artifacts

    • Product Backlog
    • Sprint Backlog
    • Product Increment

    Module 5: Sprint Execution

    • Sprint Execution Planning
    • Flow management
    • Resolution meetings
    • Communication (Taskboard, Sprint burndown chart using story points, hours effort)

    Module 6: Daily Scrum and Sprint Retrospective

    • Activities in daily scrum
    • Activities in a sprint retrospective

    Module 7: Definition of Done (DoD) and Acceptance Criteria

    • Definition of Done for a feature (user story or product backlog item)
    • Definition of Done for a sprint
    • Definition of Done for a release
    • Definition of Done vs. Acceptance criteria
    • Done vs. Done-Done

    Module 8: Definition of Ready

    • Definition of Ready for user story
    • Definition of Ready for sprint

    Module 9: Release Planning

    • Definition of release planning
    • Who takes part in release planning
    • Steps in Release planning
    • Output of Release Planning

    Module 10: Sprint Burndown Chart

    • Definition
    • Why and when to use a sprint burndown chart
    • Information obtained from sprint burndown chart

    Module 11: Release Burn-Up Chart

    • Definition
    • Features
    • How to create a release burn-up chart (steps)?

    Module 12: Product Planning

    • What is product planning
    • What is product vision
    • How to create a product backlog
    • Product Roadmap
    • Minimum Releasable features (or) Minimum Marketable Features
    • Minimum Viable Products

    Module 13: User Stories

    • What are user stories?
    • Structure/format of user stories
    • INVEST criteria

    Module 14: Agile Estimation

    • Definition
    • Benefits of Agile Estimation
    • Agile estimation techniques

    Module 15: Planning Poker

    • Definition
    • Benefits
    • Participants
    • How to play planning poker?
    • Planning Poker rules

    Course Curriculumof the Certified ScrumMaster (CSM) Training

    The CSM curriculum follows the official Scrum Alliance CSM Learning Objectives and the latest Scrum Guide. Modules are delivered over 2 days by a Certified Scrum Trainer® with hands-on workshops, facilitated exercises, and real Scrum scenarios.

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    Skills You Will Build in the CSM CourseScrum Theory, Events and Facilitation

    This CSM course builds the practical skills you need to facilitate agile teams, aligned to the Scrum Alliance CSM Learning Objectives and the current Scrum Guide. By the end, you can run Scrum events, coach a team, remove impediments and prepare confidently for the online exam.

    Scrum Theory and Empiricism

    Understand empirical process control and the three pillars of transparency, inspection and adaptation, and why Scrum works in complex, unpredictable environments.

    The Five Scrum Values

    Apply commitment, focus, openness, respect and courage to build trust and enable self-managing, high-performing agile teams.

    Scrum Team Accountabilities

    Learn how the Scrum Master, Product Owner and Developers work as one cross-functional, self-managing team that delivers value each Sprint.

    Facilitating the Five Scrum Events

    Run Sprint Planning, the Daily Scrum, the Sprint Review and the Sprint Retrospective within their timeboxes, and protect the integrity of the Sprint.

    Managing Scrum Artifacts

    Work with the Product Backlog, Sprint Backlog and Increment, and apply the Product Goal, Sprint Goal and Definition of Done as commitments.

    The Scrum Master as Servant Leader

    Coach teams, remove impediments and serve the team, the Product Owner and the organisation using proven facilitation and coaching techniques.

    Who Should TakeCSM Training in Kingston?

    Scrum Master

    Agile Team Lead

    Project Manager (Agile)

    Delivery Manager

    Team Lead

    Product Manager

    Business Analyst (Agile teams)

    Agile Coach (aspiring)

    Who Can Take This Certification Training

    Certified ScrumMaster (CSM) Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your Scrum learning and professional development journey.

    CSM Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

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    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This virtual CSM training in Kingston option enables professionals to participate from any location.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    CSM Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom CSM training in Kingston format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official Scrum Akiance International-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    CSM Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build Agile capabilities at scale, standardize Scrum practices, and support workforce development through customized team learning initiatives. This format is ideal for CSM training for companies in Kingston seeking to strengthen Agile delivery and team collaboration across the organization.

    Official Scrum Akiance International-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    CSM Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides CSM coaching in Kingston for professionals seeking individualized support and focused learning guidance.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    CSM Live Virtual Training

    CSM Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    __PRICE

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This virtual CSM training in Kingston option enables professionals to participate from any location.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis for CSM Certification Training in KingstonLearn from Certified Scrum Trainers

    As a trusted CSM training company in Kingston, Invensis Learning delivers Scrum Alliance aligned CSM training for professionals and teams across Kingston and Jamaica who want to step into the Scrum Master role. As an ISO-certified training organisation, we combine Certified Scrum Trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual learner or plan corporate training for your team, you get a professional experience built around real-world application and measurable learning outcomes.

    • Scrum Alliance Registered Education Provider delivering CSM aligned courseware
    • Live sessions led by a Scrum Alliance Certified Scrum Trainer (CST)
    • Flexible live virtual, classroom and corporate group formats
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Two-year Scrum Alliance membership included on course completion
    • Practical, case-based learning you can apply on the job
    • Dedicated learner support before, during and after training
    • First-attempt guidance to help you pass the Scrum Alliance online exam

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    CSM Training Locations in KingstonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    CSM Training Location in Kingston

    The Jamaica Pegasus Hotel, 81, Knutsford Boulevard, New Kingston, Kingston, Saint Andrew, Surrey County, 5, Jamaica

    CSM Training Location in Kingston

    The Spanish Court Hotel Kingston, Kingston

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    Corporate CSM Training in KingstonScale Agile Across Teams

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    • Scrum Alliance aligned CSM training delivered onsite or live virtual for teams
    • Customised schedules that fit your team's delivery commitments
    • Led by a Certified Scrum Trainer with real agile delivery experience
    • Role-based examples drawn from banking, telecoms and global services
    • Consistent Scrum practice and a shared vocabulary across your teams
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Kingston and the wider Caribbean

    Trusted by Leading Organisations

    NCBDigicelGraceKennedySagicorSutherlandJMMB

    What Our Learners Say

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    Straight into a Scrum Master Role

    "The CSM course finally connected the Scrum theory I had picked up on the job with how to actually run events and coach a team. I passed the online exam the week after the course and stepped into a Scrum Master role."

    Andre Campbell

    Scrum Master

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    A Smooth Move into Agile

    "Moving from traditional project management into agile felt daunting, but the trainer made the Scrum framework practical. The sessions on the five events and servant leadership were the most useful for my day-to-day work."

    Shanique Brown

    Agile Project Manager

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    Practical and Confidence-Building

    "Clear, well-paced and full of real examples. I now facilitate our Daily Scrum and Retrospectives with far more confidence, and the team has noticed the difference."

    Rohan Dixon

    Software Team Lead

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    Stronger Agile Delivery Across the Team

    "We trained a full delivery team and the shared Scrum vocabulary made an immediate difference to how our sprints run. Facilitation and impediment removal improved noticeably within weeks."

    Michelle Grant

    Delivery Manager, Financial Services

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    Tailored Corporate Training That Worked

    "Invensis coordinated onsite CSM training around our schedule, and the sessions were tailored to our banking context. Our teams now run Scrum events consistently and speak the same language."

    David Thompson

    Head of PMO, Banking Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    The Certified ScrumMaster, or CSM, is Scrum Alliance's entry-level Scrum Master certification. It validates your understanding of the Scrum framework, the Scrum Master role, and the values that make agile teams effective, and it is the most widely recognised Scrum Master credential worldwide.

    General

    What is the Certified ScrumMaster certification?

    The Certified ScrumMaster, or CSM, is Scrum Alliance's entry-level Scrum Master certification. It validates your understanding of the Scrum framework, the Scrum Master role, and the values that make agile teams effective, and it is the most widely recognised Scrum Master credential worldwide.

    Is the CSM worth it for professionals in Kingston?

    Yes. As Kingston's banks, telecoms and global services firms scale agile delivery, certified Scrum Masters are in growing demand. The CSM validates your Scrum skills, maps to roles from Scrum Master to agile coach, and certified holders typically earn more than non-certified peers.

    Who should take the CSM course?

    The CSM suits aspiring Scrum Masters, project managers moving into agile, and developers, testers or business analysts already on Scrum teams. There is no formal education or work experience requirement to attend the course.

    Which standard is the CSM based on?

    The CSM is aligned to the Scrum Alliance CSM Learning Objectives and the current Scrum Guide, the November 2020 edition by Ken Schwaber and Jeff Sutherland. It also draws on the Agile Manifesto and its 12 principles.

    How long is the CSM certification valid?

    The CSM is valid for two years. To renew, you earn 16 Scrum Education Units (SEUs) through learning activities and pay the Scrum Alliance membership renewal fee every two years.

    Who is the governing body for the CSM?

    Scrum Alliance is the governing body for the CSM. The course must be delivered by a Scrum Alliance Certified Scrum Trainer (CST), and the exam and credential are administered through the Scrum Alliance member portal.

    Pricing

    What is included in the CSM course fee?

    The CSM course fee typically includes Scrum Alliance aligned courseware, live instruction from a Certified Scrum Trainer, case studies, practice questions, and a two-year Scrum Alliance membership on completion. The online exam is taken through the Scrum Alliance portal after the course. Request a quote for full details.

    How much does CSM training cost in Kingston?

    CSM training fees vary by format and provider, so pricing is available on request. The exam is delivered by Scrum Alliance after course completion and is usually included in the course fee. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    The CSM exam is typically included in the course fee paid to your Scrum Alliance training provider, as the exam unlocks only after you complete an approved course. Confirm the inclusions for your chosen batch when you enrol.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments. Ask about corporate pricing for a quote tailored to your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the CSM exam?

    The CSM exam is an online, open-book, multiple-choice test taken through the Scrum Alliance member portal after you complete an approved course. It has 50 questions and is based on the Scrum Alliance CSM Learning Objectives and the current Scrum Guide.

    How many questions are on the CSM exam and how long is it?

    The CSM exam has 50 multiple-choice questions and a time limit of 60 minutes. It is open book and taken online through the Scrum Alliance portal without a proctor.

    What is the passing score for the CSM exam?

    You need 74% to pass, which is 37 out of 50 questions correct. The exam tests your knowledge and comprehension of the Scrum framework across theory, values, events, artifacts and the Scrum Master role.

    What if I do not pass on the first attempt?

    You typically have up to three attempts to pass within 90 days of completing the course. Our training and practice questions are designed to prepare you to pass the online exam on your first attempt.

    Do I need to attend a course to sit the CSM exam?

    Yes. Attendance at a Scrum Alliance approved CSM course delivered by a Certified Scrum Trainer is mandatory. The exam cannot be accessed without completing the course, and you have 90 days from completion to sit it.

    Course Content

    What topics does the CSM course cover?

    The course covers six areas from the Scrum Alliance CSM Learning Objectives: Scrum theory and principles, the five Scrum values, the Scrum team, the five Scrum events, the three Scrum artifacts, and the Scrum Master role.

    Can a beginner take the CSM course?

    Yes. The CSM is designed for those new to Scrum as well as practitioners formalising their knowledge. There is no prerequisite, and the course builds from Scrum fundamentals through to practical facilitation.

    How long is the CSM training?

    The CSM programme is delivered as 16 hours of instruction, usually as two full days or four half-days. This meets the Scrum Alliance minimum contact-hour requirement for the course.

    Is the courseware aligned with the latest Scrum Guide?

    Yes. The courseware is aligned to the current Scrum Guide, the November 2020 edition, and the latest Scrum Alliance CSM Learning Objectives, so what you learn matches the current exam.

    Are there practical exercises in the course?

    Yes. The course uses case studies and hands-on facilitation exercises, so you practise running Scrum events, coaching teams and removing impediments before you apply them at work.

    Enrollment

    How do I enrol in the CSM course in Kingston?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and joining details. Talk to a learning advisor to pick the right batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule in Kingston.

    Do I need prior experience to enrol?

    No. Anyone can enrol in the CSM course. There is no formal education or work experience requirement, though some exposure to agile teams is helpful for getting the most from the sessions.

    How soon can I start the CSM course?

    New CSM batches run regularly in live virtual and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available cohort in Kingston.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your batch begins.