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Master modern digital product and service management with instructor-led ITIL 5 Foundation training built for Moldova's fast-growing IT sector. Learn the ITIL Value System, the seven guiding principles and value stream management, then prepare with confidence for the AXELOS (PeopleCert) ITIL 5 (Version 5.0) exam and earn a credential employers in Chisinau recognise.
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Instructor-led
Mode
16
Hours
16
PDUs
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Starts from
MDL 19720
Course Overview
Overview
Course Highlights
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Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Moldova, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps IT and business professionals in Moldova gain a modern grounding in digital product and service management and prepare for the ITIL 5-F exam. The course suits service desk analysts, IT operations staff, developers and product owners who want a recognised ITSM credential. Whether you are entering IT service management, updating your knowledge from ITIL 4, or supporting digital service teams from a business role, this training builds capabilities that match current employer expectations.
If you want a widely respected framework credential that travels across sectors and borders, ITIL 5-F is a clear first step. You gain the ITIL Value System, guiding principles and lifecycle knowledge that employers value, delivered in flexible online formats.
For Organizations
ITIL 5 Foundation group training helps organisations in Moldova equip service and delivery teams with a consistent, modern approach to digital product and service management. The training can be delivered for IT operations, service desks, product teams or whole departments. For organisations scaling digital services or nearshoring for EU clients, this training creates a common ITSM foundation that improves quality and flow.
If your teams handle a growing volume of digital services without a shared framework, ITIL 5-F group training gives them one. Staff gain a standardised approach to value co-creation, governance and continual improvement.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
IT service management knowledge is increasingly valued across Moldova as the country cements its place as an Eastern European digital hub. With the Moldova IT Park passing USD 1 billion in turnover and around 26,000 professionals in the industry, employers in software outsourcing, banking, telecoms and eGovernance need structured ITSM to run digital services reliably. ITIL 5 Foundation is recognised across these sectors, and demand spans service desk, incident, change and service management roles. Here is what the market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is a modern service management foundation that Moldova's digital employers value. Join professionals who help teams create and improve value at scale. Start your journey today.
Your Moldova Career TransformationMoldova's digital economy is expanding fast, and employers increasingly separate professionals with current service management credentials from the rest. Here is which side of that line you want to be on.
Sources: Paylab, worldsalaries, TechDoor (Moldova) 2025-2026.
The ITIL V5 Foundation certification path in Moldova is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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The ITIL 5 Foundation training programme covers all nine topic areas of the ITIL 5 (Version 5.0) syllabus. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how value streams and the product and service lifecycle create value.
Understand what sets digital products and services apart, how value is created, and how the product and service lifecycle is managed, the foundation of the ITIL 5 approach.
Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from outputs to real outcomes.
Apply the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view of service management.
Grasp how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one framework.
Use the guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.
Work through the lifecycle activities from discovery and design to build, operation, delivery and support, and see how they combine to create value.
Explore the role of ITIL 5 management practices and official practice guides in enabling consistent, effective ways of working across teams and contexts.
Map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term organisational success.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
MDL 19720
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Moldova who want a modern service management credential and a confident path to the exam. As a PeopleCert Accredited Training Organisation, we combine accredited trainers, ITIL 5 (Version 5.0) aligned courseware and flexible online delivery. Whether you are enrolling as an individual or arranging team training, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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ITIL Version 5 Foundation Training Location in Moldova
Radisson Blu Leogrand Hotel, 77, Strada Mitropolit Varlaam, Centru sector, Chisinau, Chisinau Municipality, MD-2012, Moldova
ITIL Version 5 Foundation Training Location in Moldova
Nobil Luxury Boutique Hotel, 49/1, Strada Mihai Eminescu, Centru sector, Chisinau, Chisinau Municipality, MD-2012, Moldova
Leading Organisations
Cleared the Exam with Confidence
"The ITIL 5 Foundation course finally made the Value System click for me. The trainer used real service desk examples, and the mock exams meant I walked into the exam knowing exactly what to expect."
Andrei Ciobanu
Service Desk Analyst
0/0
Practical and Career-Changing
"I moved from support into an incident management role soon after certifying. The guiding principles and lifecycle content were practical and easy to apply at work straight away."
Elena Rusu
Incident Manager
0/0
Great for Delivery Teams
"As a developer working with EU clients, I wanted to understand how service management fits our delivery. The value stream mapping sessions were the most useful part for me."
Victor Munteanu
Software Engineer
0/0
One Shared Framework for the Team
"We trained our service delivery team on ITIL 5 and now everyone shares one language for incidents, changes and improvement. The flexible virtual schedule worked well for a distributed team."
Natalia Popescu
IT Operations Lead, Outsourcing Sector
0/0
Strong Corporate Delivery
"Invensis Learning delivered a well-structured corporate programme for our banking IT staff. The trainers tailored examples to our environment, and the standardised practices improved how we handle service quality."
Sergiu Bejan
L&D Manager, Financial Services
0/0
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value in modern digital environments.